Loan Pal
reviews and complaints

Loan Pal is a company that I have had the misfortune of working with. My experience with them has been nothing short of a disaster. My husband and I have had a solar loan through them since 2019 and we have had the hardest time working with them. We have encountered numerous issues and have had to deal with their unprofessionalism and incompetence.

Recently, my husband and I decided to take our tax return and pay off our loan. We thought that this would be a simple process, but we were wrong. Almost a year later, we are about to close on a new house and we just found out that Loan Pal STILL has a lien on our house. This is unacceptable and has caused us a great deal of stress and anxiety. We are now worried that we might lose out on our new house because of Loan Pal's negligence.

I cannot stress enough how terrible this company is. They are the worst company that I have ever had to deal with. Their lack of professionalism and incompetence has caused us a great deal of frustration and has put us in a difficult situation. I would not recommend Loan Pal to anyone and I urge others to stay away from them.

Good Leap, or Loan Pal as they were previously known, can be quite bothersome. They seem to have no regard for the time of day or week, as they will call you incessantly from morning to night, even on weekends and during work hours.

Their sales representatives are quite persistent and will try to convince you that their refinance deal is the best thing since sliced bread. However, upon closer inspection, it becomes clear that their offer may not be as amazing as they claim. In fact, it may even take away equity from your home and solar panels.

If you try to politely decline their offer and ask them to stop calling, they may not take no for an answer. They may even go as far as to suggest that you don't know what you want and continue to call you anyway.

In my opinion, it's best to avoid doing business with Loan Pal or Good Leap altogether. Instead, look for a reputable company that values your time and respects your wishes. Don't be fooled by their persistent sales tactics and always do your due diligence before making any financial decisions.

I used to work for Loan Pal, now known as GL, and I have to say, this place is not a good one. The management doesn't seem to care about the employees and they're always trying to squeeze as much as they can out of us. They also use misleading sales tactics to get customers to sign up for loans. If you're thinking about getting a loan from them, make sure you do your research on tax percentages. They had us code this into the calculator, so you know it's important. And if you already have a loan with them, make sure you ask about paying the percentage up front. You won't get it back at tax time, so it's important to know. Honestly, I would stay away from this company if I were you.

I gotta say, I'm not too impressed with Loan Pal, or should I say GoodLeap? I took out a loan for a solar panel system and it's been a real headache dealing with these guys. They don't seem to care much about communication, and their website is pretty useless. I mean, I can barely find any info about my loan or payments, and now I can't even make a payment because the site's been down for over a week. What gives?

Honestly, if you're looking for a lender, I'd steer clear of Loan Pal. I'd even be willing to pay a higher interest rate just to deal with a different company. It's like they changed their name to try and escape their bad reputation, but it looks like they're still the same old Loan Pal.

I recently had an experience with Loan Pal and I have to say, it was not a good one. I took out a loan for $45,000.00 to have solar panels installed in my home. The installation process was completed by the contractors, but unfortunately, they never finished the job. As a result, I have been paying for solar panels that I have not been able to use. In addition to that, I have also been paying FPL for service since Loan Pal could not complete the job properly.

To make matters worse, Loan Pal was bought out by another company, which has made it difficult for me to get the service I requested. I have been trying to resolve this issue for a long time now, and it is frustrating to say the least. I would not recommend this company to anyone who wants to avoid having their money taken and their time wasted.

Overall, my experience with Loan Pal was a complete disaster. The fact that I am still paying for solar panels that I cannot use is unacceptable. It is clear that this company does not care about their customers and only cares about making money. If you are considering using Loan Pal for any type of loan, I would strongly advise against it. Save yourself the headache and find a more reputable company to work with.

I had a really bad experience with Loan Pal/GoodLeap when I financed my solar panels in March. I made a payment of $1,000 on April 2nd, but I still can't see how that payment was split between principal and interest. Then, on April 26th, I made a payment of $100, which was only supposed to be about $46, but I still can't see how that payment was split either. And on May 19th, I paid $100 for my June payment, which was also only supposed to be about $46, but I still can't see how that payment was split between principal and interest. It's really frustrating that I can't see this information online. I think Loan Pal/GoodLeap is a bunch of looney tunes, and I wouldn't recommend them to finance anything, not even a kiddie car. My name is John D Kitch, and I hope others can learn from my experience.

I gotta say, Loan Pal, or should I say Good Leap, ain't what it used to be. They've really gone downhill fast. I mean, they're out here doing some shady stuff, misrepresenting government grants and tax info. That's just not cool, man. And it's against the law too! The Federal Trade Commission, the Attorney General's Office of Consumer Affairs, and the Better Business Bureau are all on their case, and I'm gonna file with them too.

So here's the deal. They hook you up with a loan for a solar system, right? And they tell you that you're gonna get a certain percentage back at tax time in the form of a government grant. Sounds pretty sweet, right? But here's the catch. If you didn't pay that much in taxes, you ain't gonna get that much back. And Loan Pal knows that. But they still demand that you give them that percentage to keep your loan payment from going up. That's just messed up, man.

They told us that we were guaranteed to get that percentage from the government because of the grant program from getting a solar system installed. And all we had to do was turn that grant money over to them at tax time. But when we realized that was a bunch of bull, our payment went from $180 to $240. And they keep trying to tell me that I'm wrong and that my salesman gave me the wrong info. But I ain't stupid. I called Loan Pal multiple times to try and sort this out, but they just kept giving me the runaround.

Let me tell you, once I pay off this loan, I am never dealing with Loan Pal again. And you shouldn't either. Their business practices are just plain shady.

I recently had solar panels installed and Loan Pal provided me with the loan to cover the cost. However, my experience with them has been less than satisfactory. Before my first payment was even due, I received several cold calls from Loan Pal, including an attempt to get me to switch my mortgage. During one of these calls, I asked them to stop calling me, but I was interrupted several times before I finally had to ask them to stop. The representative I spoke with then switched to a condescending tone and asked for permission to speak each time. This was very unprofessional and left a bad taste in my mouth.

To make matters worse, Loan Pal had me on a roto-dial system, constantly asking me to set up autopay through them instead of my bank. While I hope that this has been sorted out, the constant calls left me wondering if I had taken out a loan with a high-pressure sales company that would plague me with endless sales calls. Only time will tell if this has been resolved.

One thing to note is that if you do not sign up for autopay through Loan Pal's website, any payment you send in will not be reflected on your online account. The only way to update your account is if Loan Pal makes a manual update, which they do not always do. This is frustrating enough, but even more so is the fact that if you make a payment every day (without using Loan Pal's autopay), you will only see one updated balance per month. This means that you cannot log in daily or weekly to see if your payments have been received and credited, or to see what your new balance is each day. You are forced to wait until the end of the billing period to see all the payments and the new updated balance.

In short, if you do not want to give Loan Pal control of your bank information, you will not be able to see your payments as they are made. This is a frustrating experience and I hope that Loan Pal can improve their customer service in the future.

I recently used Loan Pal for a refinance and overall, it was a decent experience. However, I did encounter some issues that left a bad taste in my mouth. Firstly, the monthly payment I was quoted ended up being $50 more at closing, which felt like a bait and switch tactic. But the real trouble started when my son used Loan Pal for his first-time home purchase.

Initially, everything went smoothly and our loan advisor, Holly, was very helpful throughout the process. However, we ran into problems with underwriting. They requested several documents and pieces of information, which we promptly provided. But then, three weeks later, they suddenly asked for my son's college transcripts from two years ago. We couldn't understand how this would affect his credit or income, but we provided the transcripts anyway.

Then, they informed us that we needed flood insurance, which was determined by their choice of FHA appraiser. Unfortunately, the appraiser was four days late in completing the appraisal. And just three days before the proposed closing date, underwriting decided they needed my son's December bank statement. This was a problem because statements don't come out until the 20th of the month, but we managed to get a copy to satisfy them.

All of these issues caused a lot of stress and frustration, and it made me realize that Loan Pal may not be the best option for first-time homebuyers, especially those seeking FHA loans. Underwriting seems to lack a clear understanding of the process, which leads to mistakes and delays.

In my honest opinion, Loan Pal is not a bad company for refinancing or conventional loans, but they are not great for first-time homebuyer programs unless you live in California. If you're considering using Loan Pal or any other company for a first-time home purchase, I recommend doing your research and asking about the available programs in your state. If the company cannot utilize them, it's best to look elsewhere.

Overall, my experience with Loan Pal was mixed, and I hope that they can improve their underwriting process to avoid these types of issues in the future. As a customer, I value honesty and transparency, and I hope that Loan Pal takes this feedback to heart.

I first became a customer of Loanpal, now known as GoodLeap, when I decided to install solar panels on my home. The process was smooth and I had no issues. Later, I decided to refinance my VA mortgage loan with them. Initially, everything was great. Roland, my loan officer, was communicative and clear about what documents were needed to move forward with the loan. However, things took a turn for the worse when my loan was transferred to Kelly Lee, my loan processor.

Communication with Kelly was non-existent. I didn't even know she had my file until I reached out to Roland and was informed of the transfer. A whole week had passed by without any communication from Kelly. Whenever I had questions, I had to call, email, or message her through a link provided, and even then, I wasn't guaranteed a call-back. Most of the time, I would have to call her, but 99% of the time, it would go straight to voicemail. This was just one of the issues I had with this company.

The underwriters seemed inexperienced or unorganized. Every time I provided them with the requested documents, they would then decide they needed something else. This went on for over a month. After I sent them my WDI termite inspection results and other documents they requested, they halted the process to tell me that I needed to fix an issue noted on the inspection. This issue had been noted on two previous inspections from two previous VA mortgage refinance loans and was an already existing issue that had never been a problem. On top of that, they reduced the amount of our cash back from $51k to $10k, which was a significant setback.

The worst part was that they dragged this on for over a month without proper communication. If they had communicated better, we would have had more time to straighten things out. Now, there's little to no chance that the GoodLeap underwriters will approve this loan for closing. We're in a tough spot because the entire purpose of refinancing our mortgage loan was for the cash back, which we planned to use to pay off bills, save, and possibly do some home improvement projects.

After my solar loan is paid off, I will never go through this company again for anything. The 60 days and dropped credit scores, all for nothing, have left a sour taste in my mouth. I hope that GoodLeap can improve their communication and organization in the future to prevent other customers from experiencing the same issues.

Loan Pal is a company that I would not recommend to anyone. They have caused me a lot of trouble and I am very unhappy with their service. I decided to purchase solar panels and I thought that Loan Pal would be a good company to work with. However, I was wrong.

The people at Loan Pal are not trustworthy. They lied to me about the installation of the products and now I am owed $12,500. This is a lot of money and I am very upset about it. I trusted Loan Pal and they let me down.

I would advise anyone who is thinking about using Loan Pal to think twice. They are not a reliable company and they do not care about their customers. I have tried to contact them several times to resolve this issue, but they have not been helpful.

In conclusion, Loan Pal is a company that I would not recommend to anyone. They are not trustworthy and they do not care about their customers. If you are thinking about using Loan Pal, I would advise you to look elsewhere. There are many other companies out there that are more reliable and trustworthy.