The site advertises a 110% price match guarantee. I found a price at south cypress floors in Florida for $17.38. I ordered the tile from fastfloors.com to take advantage of their price match guarantee. The next day I had a voicemail telling me they needed to speak to me. I called and was told there was a problem with the price match and a member of management would call me that same day. The third day after this, no one had called so I called back and was told that when they contacted south cypress floors the price was quoted at $18.60. I offered to fax a copy of the ad from South Cypress with a price of $17.38. The fastfloors representative told me if I did that, they would process my order. I immediately faxed the copy. Half an hour later, I received an e-mail stating that they could not honor the price match guarantee and giving a very vague list of potential reasons why, none of which applied. They actually insinuated that south cypress floors is not a qualified dealer and this is why they could not honor the price match. They said my order and all information pertaining to it was being deleted from their system. I know I don't want to do business with a company who doesn't stand by their own advertising claims. Neither should you!