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FashionNova / they never refunded me

1 United States

I cancelled a delayed order in October, which I was informed I could do for a full refund. However, I never received this refund, nor did I receive my item to return for one. I have emailed their customer service numerous times, and they keep telling me it's "7-10 business days" until I will get my money back. They have even had the audacity to tell me it's a bank issue, and I've called my bank to confirm that there has not been a single transaction from Fashion Nova. It's now been well over a month, and their customer service has still done nothing. This company is actually criminal, and I'd never advise anyone to ever order from them unless they want to be stolen from.

Dec 6, 2018

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