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Farfetchterrible standard and service

I order a pair of Birkenstock shoes from Farfetch in size eur37, however I received a pair of shoes in different which the left one in 36 and the right one in 39. Contacted the customer service and arrange for the exchange. They said they don't do exchange but I can oreder the shoes and they will refund the first order and the shipping for the new order. 2nd order arrived, what I received is a pair of shoes in different size again, one in 37 and the other one in 40. Contacts Farfetch again, they asked me to return the shoes and wait for the reply of solution. Been a week after I returned the 2nd order and still hasn't heard anything from them yet.

Farfetch
Farfetch

Ya
Dec 07, 2018

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