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Complaint Rating:  100 % with 10 votes
100% 10
Contact information:
New York
United States
My sister gave me a Fandango gift card for $25.00. I looked up the theaters in my area that use Fandango. My husband and I went to three theaters that supposedly accepted the card, and were told "no". Then, when we finally found a theater that did accept the card, they refused to take it over the counter. They said "you have to do it online". But now we're 30 minutes from home, and the movie starts in 10 minutes. My husband used his cell phone to redeem the card. Fandango charges an additional fee... FOR USING THE INTERNET... which we were forced to do. Now the bill is fifty cents higher than the amount on the gift card. So I have to stand there and put my credit card number into a cell phone in a crowded theater lobby to pay a lousy fifty cents so we can HOPEFULLY get into the theater before the movie starts. What a rip off. They get money on both ends? The gift giver pays for buying the card, and the gift receiver pays for using it? And "most major theaters" accept the card, only they really don't? They should rename this company "Fiasco".
Complaint comments Comments (5) Complaint country United States Complaint category Entertainment


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A  19th of Jan, 2013 by    0 Votes
What a rip off. I too received $45 in gift certificates. I too was told at the counter that I have to redeem the certificate online. When I returned to the theater I waited in line with others purchasing tickets for the same movie. When I finally received my tickets I was awarded with the knowledge that I paid an additional $1.25 for this "convenience" .
A  2nd of Mar, 2013 by    0 Votes
Same thing here in Indiana, got a $25 gift card, and I cannot even redeem the damn thing online. it's basically a crappy little bookmark. What a rip off.
A  12th of Oct, 2013 by    0 Votes
Same thing here, given to us as a gift, no theaters accept the card, went to the movies could not use the card only on line. On line the web site won't work call their support line they can not make it work. After 45 minutes with support I finally get one movie ticket for the $25 card ticket cost $16.75 no way to use the balance. RIP OFF
Fandanggo is a scam
A  10th of Nov, 2014 by    0 Votes
BEWARE OF ILLEGITIMATE CHARGES!! was just charged a $4 "convenience fee" for buying two tickets!! WHAT A RIP OFF!! I saw nothing about any extra charges when purchasing the tickets...I only noticed it when I saw my email from them! AND YOU CAN'T GET A REFUND!! So I will stand in line for two minutes from now on and I will tell all my friends to NEVER USE FANDANGO!!
A  20th of Jan, 2015 by    0 Votes
If someone gives you a Fandango card RE-GIFT it. DO not buy what a rip off. Good luck getting someone on the phone to.

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