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Fairpoint CommunicationsWaiting 2+ months for install

Review updated:

I moved to rural southwestern Maine ON December 1, 2014 and called Fairpoint - the only Internet provider available - to get Internet service. They say it will be installed on December 26...they never show. I call on January 2, 2015 and find out my install date has changed to February 5th. Why? I ask. They say that the address they wrote down was for some random street in a town 20 miles away. I tell them it's unacceptable and they say they will put in a request with their "fail team" to have it moved up. That's right, they literally call their error correction department their "fail team" because they are so terrible. I call back a week later and they say they can't move up the date. On Februare 2nd the modem shows up in the mail, so I think ok I guess they have it figured out now. Wrong...it's February 13th and I still have no Internet and when I called 3 days ago they said "we don't know what happened, we will call you back ASAP with an answer." Still nothing. All this crap for a 7 mb/s Internet service...what a joke. Oh, did I mention I'm a graduate student in an online program? I had a 4.0 before this semester but because of all the snow sometimes I literally can't drive the 12 miles to dunkin donuts to use their wifi. I hate Fairpoint and I haven't even received their service yet.

Ma
Feb 14, 2015
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Comments

  • Ed
      Mar 13, 2009
    Fairpoint Communications - poor email service
    na
    Vermont
    United States

    Since fairpoint took over Verizon in New England their transission has been much less than seamless. There customer support is virtually non existent. Very Dissatisfied.

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