FairPoint Communications Maine / lack of service
We recently had our service with Fairpoint canceled. We chose another provider whom we are very pleased with. Fairpoint will not release our telephone number to our new provider.
What this means is that I can call anyone anywhere and NO ONE WHO IS A FAIRPOINT CUSTOMER CAN CALL ME!
This is my entire family, friends, etc. Some of these are elderly family members with health issues. If you have a cell phone you can call me or if your a blasted telemarketer you can call me but you cannot call me if you are a Fairpoint customer. How many people in their 80s and 90s have cell phones???!
Fairpoint should rename itself the Phone Nazis.
I fought, begged, and pleaded with them this morning and they keep telling me it is the fault of my new provider. I was told that no one in management would talk to me and they also would not talk to the person I was speaking to at that time (a Supervisor for Fairpoint). The Supervisor said that my new provider had to "negotiate with them" something they did by notifying Fairpoint more than two weeks ago. I was told Fairpoint has SO MANY orders right now that they just simply cannot get to my problem. Well apparently they cannot get to ANYONE'S problem because I spoke to a friend who recently moved to Maine and she has been on the list for 6 weeks to have a phone hooked up for her by Fairpoint. I wished her Lots of Luck.
They still have an internet order pending for me that I cancelled that even SAYS that I cancelled it. We needed a repairman at one point due to noise on the line. I had to call several times before they would send anyone out because they wanted us to check the interface box on the pole first, use a land line and see if it made the same noise. (Then they knew it was their problem)For some reason there is no box here so we couldn't do the test so they finally said they would send someone. After that call the noise "magically" fixed itself so we cancelled the repairperson and guess who showed up the next day??? Fairpoint Repair!
Fairpoint should never have been allowed to buy/merge with Verizon here. They have a huge mess and I don't think they can handle the purchase they have made. I know if I ever have to make a choice again pertaining to Telephone providers Fairpoint will lose hands down.
No matter what your going through with Fairpoint they will be happy to tell you that it is someone elses fault.
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