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Factory Direct / Rlogistics
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Factory Direct / Rlogistics
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www.factorydirect.ca
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2.0 8 Reviews

Factory Direct / Rlogistics Complaints Summary

2 Resolved
6 Unresolved
Our verdict: When using services from Factory Direct / Rlogistics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Factory Direct / Rlogistics reviews & complaints 8

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ComplaintsBoard
K
7:36 am EDT

Factory Direct / Rlogistics refund not received as per policy

Im writing to inform you about a recent event at your Dundas store.
I bought an apple I pad 2 and asked the Manager who also invoiced it for me that, would I be able to return and get my money back if this product has defects? she as I remember her name, Alexandria replied "Yes, of course".
When I took the ipad to home and tried to turn it on, it started glitching. I came back and reported the problem and asked for a refund as the other ipads they had were with more scratches and dents.
The staff at duty refused to refund and in spite gave me an option to have store credit. I requested them to call their manager and refund as per policy. Surprisingly, the manger also refused them for a refund although its quiet clearly written in the return policy to refund within 10 days of purchase if product is defected.
The staff also struggled a lot with the product themselves (can be asked) and also realized that the product has issues
as its glitching and hanging repeatedly. They witnessed it by taking the product back and issuing me a store credit against the company policy for return within 10 days.
I urge you to kindly look into the matter and advise the store manager to refund my payment as soon as possible.
I can be reached at my cell # [protected].
Waiting for a prompt action,

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1:25 pm EDT

Factory Direct / Rlogistics substance abuse workplace

To whom it may concern:
One of my coworker @ work @ Kennedy Branch Factory Direct named Vincent Dejamco had several issues regarding his job duties and perfomances not mentioning tardiness and change of behaviour which concerning because of drug related issues. I am not comfortable working with him anymore because of his lack of professionalism and respect and saw him with pipe and a bag of i believe crystal meth. And that scares me more and his behavioural temper and appearance. It is not right to have someone working anywhere in the store who is under the influence of powerful drugs. Hope you take this seriously and his actions seriously because i would like to have a safe work place and a safe environment for me and my colleagues. Please raise this concerns to the HR management right away.

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5:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Factory Direct / Rlogistics insulted at the st laurent blvd., location in ottawa

I went into factory direct, as I often do, to look at the cool items and possibly buy a Bluetooth headset.
A gentleman wearing a sweater covering his uniform, walks upto me and says I have to leave, in front of other people walking by. I was looking at the DVD/media players. I said excuse me looking behind me, assuming he couldn't be taking to me. He says he recieved a call from upper management, that I have to leave the store! I asked where is this coming from, he wouldn't answer, just that I have to leave.
I go into that location quite often, and am always nice to everybody. I say hi, wish everyone a great day, as I do everywhere I go!
I have to go into Factory Direct to be insulted?!
Very disappointing!

This is discrimination!

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Is Factory Direct / Rlogistics legit?

Our verdict: Complaints Board's thorough examination reveals Factory Direct / Rlogistics as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Factory Direct / Rlogistics stands out for its commitment to quality and security. Clients considering Factory Direct / Rlogistics should delve into its customer service record to gauge compatibility with their expectations.

Factory Direct / Rlogistics earns 94% level of Trustworthiness

Perfect Trust Endorsement: Factory Direct / Rlogistics achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Factory Direct / Rlogistics. The company provides a physical address, 23 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Factorydirect.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Factorydirect.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Factory Direct / Rlogistics have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Factory Direct / Rlogistics and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Factorydirect.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Factory Direct / Rlogistics's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Factory Direct / Rlogistics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
V
8:13 am EST

Factory Direct / Rlogistics Purchase Drive way Patrol from Factory Direct store on Jan 06th 2016

Policy of Factory Direct - what ever Item you purchase, you have 10 days to return the Product if its not working, and 90 days for the product to be repaired . I purchase Driveway patrol from Factory Direct, The Product was not working, and i tried to return the product in oshawa store, the manager told me that this product cannot be returned nor exchange nor refund, i told him, that i am returning the product within 10 days of purchase, but the manager was rude and he didnt allow me to returned the product, i loss my money by purchasing in factory direct, these people are cheaters . its worth to buy in amazon or ebay or best buy or wallmart, then buying with these people Factory Direct are Cheaters,

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Jake Neifert  
Jake Neifert  
, US
Feb 20, 2016 4:41 am EST

Over a week and I am still waiting for a response to return the DVD player that did not work.

ComplaintsBoard
O
5:35 pm EST

Factory Direct / Rlogistics They have been rude, incompetent and unapologetic

This company is making promises it is not keeping and is deliberately deceptive in doing so. From almost the beginning of our involvement with FDR we have had to call and chase them down to get them to deliver what they promised. Even after making an error in one of the windows they placed in our home, they have not made the situation right, despite the fact that all fees have been paid to them. They have been rude, incompetent and unapologetic as well as unaccountable for their failure to deliver what they promised.

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R
4:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Factory Direct / Rlogistics Merchandise not sent

On March 31 2009 I ordered and paid $458 for a Dyson25 vaccum and I was told delivery would be in 10-14 days; after the 14 day time frame I called on many occasions and received several different stories the last stated that for some reason my vaccum had not been sent and would be sent that day (4/20/2009) and I would receive it by Friday.,
After much whining and cajoling on my part I was given a UPS tracking number that was invalid when I tried to track my delivery.
Needless to say it is 4/27 and my vaccum has still not arrived; so I tried to call them again and guess what; none of the phone number work. I think I have been ripped off.

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Debbie Chopp
McDonald, US
Jan 15, 2011 2:02 pm EST

Purchased Dyson Vacume on October 25, 2010 through Factory Direct online. Money deducted from my account immediatly for $488.00. Waited the 10-14 days, no merchandise. When calling customer service told to give a few more weeks. Still no merchandise and given rep "Harry" at ext 110, He continued to say Dyson is on back order and to call week after thanksgiving. I did, still no merchandise he then wanted me to check out another brand and stated it was so ...much better...I did and told him I want my refund first...was told he will put in refund request and it will take up to 30 days...I asked why refund would be so long, was told the company process is lengthly...I then waited 30 days and still no refund. I have been calling the 800 number every day multiple times with no human answering phones, voicemails only. I have left multiple messages in customer service, sales, Harry at ext 110 with no return calls...no surprise. I have sent emails every day for someone to respond...still waiting and it states someone will get back to you in 24 hours...stillllll waiting. I have sent a letter to the address stated in there disclaimer as last attempt and my chances on hearing from someone are about as good as hitting the lottery...someone please help and lead me in direction to get this rip off company...

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Toni Bieker
Fruitland, US
Feb 11, 2011 12:10 pm EST

I have to say that I totally agree with all the above. However, I really fell for their lame shot at running a business. I ordered a Dyson dc12 animal vacuum upright in May 2010 for $419 and was told it would take 2-3 weeks to receive. However, I didn't end up getting it until July and it was beat to crap! It looked like it had been drug down a freeway behind a semi for about 2oo miles. Luckily, the vac was NOT damaged to my surprise and I did call Factory Direct and they were very quick to blame UPS because they do all their shipping! So, on Sept 4.2010 I reordered another vac because of the great pricing on a Dyson handheld animal vac for $194 and was told I would receive it in 2-3 weeks also. I don't know why it didn't raise a big RED flag when they billed my card immediately without shipping it. I think because I had finally recieved the first one I just assumed they were slow but would fill the order. Boy, was I an idiot! After a month I called and talked to Dave several times. First he told me it was on b/o for about the first 4 calls that I made on a weekly basis. Then in Oct when I called and was really irritated he knew who I was before I even gave him my name. He proceeded to tell me that I would need to talk to Harry (the owner) because he could no longer speak to me regarding my order! I said, why? because you have lied so long to me that you don't have anything else to say since I know your full of crap? Prior to that he had called ME to confirm my shipping address telling my the vac was shipping that day! I did leave a message on harry's voicemail ext 110 and told him what a bunch of unprofessional hooligans they were and also sent an email telling him to just send my freaking vacuum or refund my credit card. I told him if he didn't call me back within 4hrs I would call my visa company and tell them it was a fraudulent charge! In his voicemail they state they will get back to you within 48 hrs and I told him he better call me back soon or he would be sorry. He did call back within about 20 mins and told me that Dyson was a horrible company to work with because they never fill their orders and they never give Factory Direct a straight up answer as to ship times. Apparently, that was a bunch of bulsha! He told me to give him 2 weeks to try to work it out and call him back right after Thanksgiving. Like a dummy...I did. When I called back he just said he wouldn't be getting in anytime soon so he would refund my card and it could take up to 30 days. I waited about 35 days and started calling them only to get voicemail on every extension and never got a call back. I called Cabelas to complain abou them and since I had let them charge my card it was not fraudulent and that my period to do anything was only 90 days so basically I am screwed! Harry knew exactly was he was doing by putting me off and the very fact that I run a business and do all the recievables and payables I have heard every excuse in the book and should've immediately questioned them charging me before they shipped the product! I couldn't believe I didn't catch that. I have filed a complaint with the BBB only to find out their doors are closed and I did give them a different address than they had on file but they told me that hundreds of complaints had been made about them in the last year! mostly regarding damaged products and returns that had never been replaced or refunded. I will definitely be on my guard now but feel really duped on this.. Always look for the BBB logo on any website and never allow someone to charge your card until they ship your product! A very irritated customer in Fruitland, Idaho :(

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ConsumerHelpforYou
, US
Feb 10, 2011 4:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Has everyone here disputed the charges on your CC?

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JoniWashington
Mount Vernon, US
Feb 09, 2011 11:49 pm EST

I agree with Marlene K.
I too ordered the Dyson 25 animal vaccum and paid the $448 for it in Sep. 23 and was told the wait time was extended due to back order. I called and talked to Harry and was told again in October it's on back order. So in November I called back and was told they were still on backorder. I asked for the order to be cancelled and Hrry told me on the 20th of November that it would be done immediately and I would be getting my refund. I called again on the 1st of December and talked to Harry once again and was told that the order was processed and I would receive the money within 2 weeks. Well it's now Feb. 9th and I still have no money. I have contacted the better business bureau and they have the company listed as OUT OF BUSINESS! OHH Ok nice. I want a lawsuit filed! Total rip off Makes me never want to order online again
Joni Odegaard

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sandcounter
Fresno, US
Jan 26, 2011 8:30 pm EST

Same thing here! Ordered a Dyson on October 20, 10 the money was charged to my account immediately. Two months later still no Dyson. Canceled the order on 12/17/11 they said my account would be credited within two weeks. This is Jan. 26th and I have not been credited with the $429.00. I have tried calling and calling and calling... busy signals are all I get. No response to emails. Why isn't something being done about this company who continues to rip people off?

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Barry Gordon
Maumee, US
Jan 25, 2011 10:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Still have not been reimbursed for same reason since 11/01/10. HELP!

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Marlene Klaseen
Payson, US
Jan 18, 2011 4:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been ripped off also. On Oct 25, 2010 I order the Dyson DC25 +Bonus for $448. I never received it and called back many times and it is like they have my #blocked. ALL the phones are either full or they say it is after business hours. My first call was Nov 18. I made more calls and finally asked to have the order cancelled with no extra charges and was told by Harry there would be none. He would do it immediately. As of today Jan 18, 2011 I still have not received any thing from them. I contacted my credit card company and they have approached this situation. This company is a total ripoff. My children are hungry and I have recently had my electricity discontinued. I had sat aside this $448 to pay for this vacuum and now I am broke.

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kidtrain
Pasadena, US
Aug 28, 2010 3:36 pm EDT
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I ordered a Dyson DC25 Animal + Bonus Kit 8/3/2010 and received an email 8/4/2010 stating that the order has been processed and is in shipping. Today is 8/ 28/2010 and I have not received any other emails nor the vacuum. I wish I had checked out the company before ordering. I'll keep you posted.

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CTmom
Monroe, US
Nov 07, 2009 8:46 pm EST

"You people are ridiculous." Are you kidding? I have not been rude at all and was very nice on the phone.

I ordered a DYSON replacement part October 2, and NO confirmation or anything. However, my credit card was charged. When I called 6 days ago to have someone track it, I was told they have a 48 hour time frame to get back to me. Well, we are now going on day FOUR after their 48 hour time frame.

Fortunately, my credit card is returning my money.

DO NOT DO BUSINESS with these people. Dishonest business with horrible service. They do not deliver and are even worse at communicating.

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Yours
Middle Isla, US
Sep 09, 2009 2:52 pm EDT

You people are ridiculous. Factory Direct does have a real long time frame, but the customer service reps are great and try their hardest to get everything resolved. Every one of them are good people, its just that what they are told to tell us is what they have to do. Its like laws, even though you may not agree with some of them, you must follow them or you will regret it. They are great and helped me out as best they could, granted I wasn't rude to them for no reason as it isn't their fault, its the company's fault. Think before you speak and make sure you explain that the reps are great workers and try their hardest to get everything resolved to the best of their ability.

ComplaintsBoard
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3:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Factory Direct / Rlogistics - Bad service

Ordered a Dyson vacuum cleaner with a free accessory package on 3 Jan. Confirmation e-mail said order would arrive within 10-14 business days. Vacuum arrived on 23 Jan (15th business day) and was well worth the price. Problems arose, however, when I attempted to get the shipping status of the accessory package. When I called the [protected] number, I wa...

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ComplaintsBoard
D
8:48 am EST

Factory Direct / Rlogistics order not received

Placed an order for 2 cell phone batteries. They received the order, charged the credit card and didn't send the order. They have no phone number to contact, which I didn't know at the time of the order. The first email said I'd receive the order in 3-5 days which I did not and now they will not answer emails or refund my money even though I have emailed numerous times. I'd like to get a refund to my credit card because I've never received the order.

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Milena
, US
Feb 17, 2009 3:16 pm EST

Terrible product and service! The battery I received from them was very poor and became unusable a little over a month of use. After a month there are no refunds but you can ship it back for an exchange but the costs of this approach the costs of a new battery!

They sell very, very poor batteries.

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Cintales
Stoney Point, CA
Jul 06, 2011 2:22 pm EDT

This exact thing happened to me also word for word. this is so wrong. Need to get the word out there and shut them down.

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Cintales
Stoney Point, CA
Jul 06, 2011 2:19 pm EDT

Exact same thing happened to me, word for word . Would like to find a way to get the word out there, this is so wrong.

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Contact Factory Direct / Rlogistics customer service

Phone numbers

1866 907 7788 +1 (289) 372-3017 More phone numbers

Website

www.factorydirect.ca

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