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Expedia / refund for car rental insurance

1 Geneva Il, United States Review updated:
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Booked a car and when my son went to get the car at Hertz they did not even have a car, and said that Expedia never checks with them to see if they even had a car. But Expedia right off the bat charged me $88.00 for insurance, when the website sight said no charges until the car is returned. But not so Expedia NOT Hertz charged for the Insurance on a car that did not EXIST, took me two days and 10 phone calls to finally get them to admit I was due a refund. But it was all the bullshi@ that I had to endure, talking to once again someone that had little knowledge of the english language especially
the definition of words. STAY AWAY FROM EXPEDIA, this was my 1st and last EXPERIENCE WITH THEM. CUSTOMER SUPPORT==CUSTOMER AGGRAVATION==CUSTOMER SUPPORTLESS. I'm so tired of the way these people online do business. From what I have read most of you have also.

Jun 17, 2015
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