Eureka Forbes / Pathetic Customer Service and most important Rude Branch Manager.

Mumbai, India

Since when I transferred to Mumbai facing lot of problem with Eureka Forbes service and this time its height making customer feels like they have done some mistake getting transferred to Mumbai.
Pathetic Customer Service and most important Rude Branch Manager.
On, 12th Apr, 2014 I gave a request to customer care for changing my filter as I am in a contract service for 2 years. Service request number [protected]. Contract Receipt: [protected]. Contract period: 27th May, 2103 to 26th May, 2015. A service engineer came (Naveen Kumar) and he said we can’t change the filter and it can be changed only after one year. I asked why and he does not have any reply. After asking lot many times he said call the Branch manager, as I can’t do ant thing. So, I called by SK Enterprises the Brach of Eureka Forbs in Airoli, Navi Mumbai (022-[protected]). I tell you he is such a rude manager and he does not how to speak to the customer. His name is Shrikant Gauda, phone no [protected]. He said this is my policy and we can’t change the filter before 1 year. I said as per the contract it written that I can do the replacement per year and it can be any time as it was not mentioned anywhere in the contract that the changes can’t be done within one year. So, he got adamant and said we work as out policy and not as per Eureka policy and you have to go as per that only. I started shouting and keep asking why this can’t be changed as nowhere in the contract it mentioned. You justify the reason I will accept it but he does not have any answer apart from this is my policy and he disconnected the phone.
Then I called up customer care to launch a complain about his behavior and I spoke to Sampada from the verification department. In first instance the call got disconnected and I was waiting for her to call me back for half an hour but she never called back. So, I called up again and asked for her. She promised and confirmed me that I will get a call from a senior within 15 minutes but I did not got a call till now.
I am shocked to see the service of Eureka is going down now a days and dipping its name in the market because of this kind of useless branch manager and verification department.
Pathetic service and Staff who does not how to talk to customer.
Thanks & Regards,
Priyanko Sinha

Apr 13, 2014

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