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[Resolved] Etihad Airwaysprice of date change

5
D Nov 23, 2017

I recently booked a flight with you from London heathrow to Perth on the 8th November and return on 10th jan in business classic seat. I called to change my return flight due to family illness only to be told that the return flight would cost more than I paid for whole return flight. I expected to pay something but not more than entire flight both ways. How do you arrive at this amount

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Etihad Airways Customer Care's Response · Nov 23, 2017

    Hi Deborah, Changing the date of travelling will be subject to the fare rules of your ticket and the availability of lowest fare on the date which you want to change it to as prices varies between business class fares, You may email us your ticket and full contact number on [protected]@etihad.ae so that we can ask our colleagues at the contact centre to get in touch with you for assistance. Thanks *Bob

  • Updated by Deborah wellington · Nov 26, 2017

    Hi still no reply to my previous complaint. It's like I am being ignored. Have e-mailed several times with no response

  • Etihad Airways Customer Care's Response · Dec 11, 2017

    Hi Deborah, can you please share with us your case number so that we can look into it for you and assist you? *Max

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