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Etihad Airways

Posted: Nov 13, 2017 by    

cancelling order on rewards shop and miles not refunded

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I ordered a product in October from Etihad Rewards Shop but could not contact merchant to change the address. Rewards shop then cancelled order and took a long time to put back the miles .In the meantime some miles have expired .They said I can reorder the product but they expired some of the miles . I am not getting a reply from them regarding this despite sending numerous emails.Please can you urgently look at this.
Etihad Airways Customer Care's Response, Nov 14, 2017
Hi there, can you please send us your Etihad Guest Number in private message to check with our Etihad Guest Team for you? Thank you. *Marc
Complaint comments Comments (0) Complaint country South Africa Complaint category Airlines

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Etihad Airways Logo Etihad Airways
Customer Care Service
Head Office, New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates
+1 800 266 7883
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