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[Resolved] Etihad Airways / cancelling order on rewards shop and miles not refunded

1 South Africa

I ordered a product in October from Etihad Rewards Shop but could not contact merchant to change the address. Rewards shop then cancelled order and took a long time to put back the miles .In the meantime some miles have expired .They said I can reorder the product but they expired some of the miles . I am not getting a reply from them regarding this despite sending numerous emails.Please can you urgently look at this.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Etihad Airways Customer Care's Response, Nov 14, 2017

    Hi there, can you please send us your Etihad Guest Number in private message to check with our Etihad Guest Team for you? Thank you. *Marc

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Nov 13, 2017

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