[Resolved] Etihad Airways / baggage delay

Abudhabi, Saudi Arabia Review updated:
Contact information:

One month baggage delay. After 1000 mails to Etihad i received the baggage. In between two times i went airport because of their wrong commitment. Now am raising compensation and no body in Etihad is giving any reply to my mails and not receiving the calls. I have all the mails, documents with me. Where i have to go further. I have mailed till CEO for my issue. No reply so far. Complained to all the departments. No steps taken. I need my compensation. How to proceed further?

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Etihad Airways Customer Care's Response, Aug 25, 2016

    Dear Yogidhanush

    Thanks for taking the time to contact us here on our forum page. may we ask, do you have a case number or any baggage reference number? Kindly send this over to us and we will look into this for you with our team. We hope to hear back from you soon *Gill

Aug 20, 2016
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  • Gd
      Aug 22, 2016

    It happened the same to me.
    They will reply to this complaint saying that they apologize and that they want to solve the problem, they will ask your lost luggage form number, so you will think that they are going to do something, you will provide to them all the required informations and after that they will disappear

    you can find my complaint on this website. I had more than 500 euros of expenses because their delay and after 10 months I didn't get any refund

    0 Votes
  • Gd
      Aug 28, 2016

    LOL they are so foretellable, I am wondering for how much time Etihad thinks they can go on like this, wasting the time of their customers and skipping to refund us

    0 Votes

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