Enhanced Recovery Company [ERC]
reviews and complaints

4 Years of harassing phone calls from Enhanced Recovery Co. for Stacy Carter.
I am getting so called bill collection phone calls for a Stacy Stacey Carter on my private land line phone from Enhanced Recovery Co (Bill) Idiot. "Please call [protected] we need to collect information regarding Stacy Carter. I AM NOT NOR HAVE I EVER BEEN STACY CARTER.They are phishing. The liar went on to state that Stacy needs to call the above number or log onto their website www.kerc.com (this site sells domain names). Supposed too give them #[protected]. I am on the national do not call list every year I guess this is their way of getting around that law and soliciting over the phone anyway. 2-3 calls every week. I have all your stupid lying messages you turds and so does my attorney. You will be sued.

i recently was an employee at Enhanced Recovery Company, however this company was formaly known as Enhanced Recovery Corp. i am writing this because i feel that companys such as this need to be exposed. When first starting there, everything seemed fine. ERC promises so many wonderful things for your "future there", they act like they care about its employees needs and individuality. Well after several months of being there i started to realize how untrue this really was. ERC with out a doubt the most unprofessional buisness i have ever stepped foot in. They value and protect the ### and dispose of the actauly hardworking employess that actaully try. I learned in my months of being there, that if you didnt have a "homie" that worked there you didnt matter. i understand life is all about who you know, but there its nothing to be proud of. Half the employees couldnt pass a drug test, much less the managment staff. And most just walk through the doors either high or "pilled out". I was once told to stick my computer in a corner and stop being so emotional and nosey when i stood up for my integrity bc fellow collectors of mine were talking about sexual acts to eachother when i was on the phone with consumers. Some how i ended up being the bad guy and was told by my manager "look this is the world of collections". i didnt realize that meant having as much class as a garbage can. Everyone is sleeping with everyone and selling drugs to one another. Anyone who has class and principles is ostracized .the upper managment are truly my favorite because they really put on a show. They dont want you to know the truth about anything. They will try and make you feel stupid for even having an opinion thats different then there own. Atleast lower managment shows their true colors. BUT the general managment will act like they have so many concerns when i have heard my own GM laugh about another employee to her another manager bc she was about to get fired. didnt know our livley hood was so hilarious. This place is a pig farm. And anyone who decides to work there i pity. They are walking into the most moraly bankrupt company i have ever seen, where ghetto politics always wins.

When they called me, they asked for my name. Then, asked for my address. Incorrect. Then last for my last digits of my SS#. incorrect. "Then what is it?" of course I didn't tell then. Asked for my birthda. Incorrect. "Then what is it?

They have the nevous to ask me my SS#, Birthday & address! This is a scam! They told me that I owe $---- amount for a "so & so" credit card which was never opened. Just on my credit report - a . All is good & no just Credit card that they mentioned West Asset Management took a look at my report. West Assest Management has something to do with Enhanced Recovery Company - maybe a parent company. Beware!

This company has called my home two or three times a week for three years now, asking for a Laura Cordaw (which by the way we have no clue who that is). Most of the time it is a recording but a handful of times it has been a live person. I have asked them please do not call here, or I do not know this person or when prompted by a recording press the numbers that ask them not to call, we do not know the person. I have made a complaint to the Do Not Call Registry. I am at my wits end with this matter I would love to be able to wake up one Saturday morning with my family and not be interrupted by one of these harassing calls.

i TALKED TO THIS COMPANY IN aUGUST JULY, AUGUST & SEPTEMBER, THEY ASSURED ME WITH MY SOCIAL THEY HAD NOTHING ON RECORD FOR ME. NO ACCOUNTS IN THEIR OFFICE WITH MY NAME OR SOCIAL, NOW IN OCTOBER ITHEY REPORTED ME TO THE 3 CREDIT AGENCIES WITH A 800+ ACCOUNT, THIS COULD OF BEEN PAID EARLIER, NOW THEY HAVE ME LISTED AND MY POINTS DROPPED BY 17 POINTS. WHAT CAN I DO TO GET THIS OFF MY RECORD. I SHOULD AT LEAST HAVE A CHANCE TO WORK THIS OUT AND PAY IT BEFORE IT WAS PUT ON MY CREDIT. BY ME CALLING THEM THEY MUST OF FOUND SOMETHING OLD FROM MY PAST AND NOW THEY ARE TRYING TO COLLECT WHICH I DO NOT MIND IT IS THE WAY THEY ARE DOING IT!THROWING ON MY CREDIT WITHOUT NOTIFACATION.

these people called me everyday all times of the day leaving me messages that i couldn't even understand, saying it was a limited time offer. thinking it was just someone selling something i just ignored them, until they called me at work. they said i took out a loan for $8000. on line and wanted me to verify my ssn# witch i didn't, he got mad and read me my rights over the phone and told me i would be arrested for wire fraud, check fraud and bank fraud if i did not pay it back. i checked my credit report and there was nothing on it about it, but found it interesting that back in june they had checked my credit rating. i did not take out any kind of loan, and certainly would not take one out online. this is all a scam and they are not getting one red cent. i called my local police department along with the state police, the FBI and just sent a complant with the BBB.

Enhanced Recovery Corporation, has never called me, but yesterday I got a letter in the mail saying I owed AT&T money. So I called them and told them I never had AT&T, the man said I obviously did cause there was a bill. Now I asked him for where and when. He said [protected] in an a apartment complex that I had lived in but never at that apartment number. So I told him it was not me, he said that he had my social security number and read mine to to me and my name. He said I just needed to pay the bill cause it would go on my credit, being that I do not have the money I said I could not pay him anything. He argued with me and said he was recording me. So I decided to call the number on this sheet for AT&T they said that I had an account in 2004 and never said anything about me owning a bill. They also could not tell me where the bill was for or for what the service was. They also said their bill was too old to give me a contact number for the bill.

Should I look at this as a scam? Someone stole my Identity? I am not sure what to do.
But the Enhanced Recovery Corporation is rude and if they do not have any information I see it as a scam.

I just hung up the phone from ERC, who called asked for my husbands ex-wife, when I asked them to identify themselves they would not do it. I asked them how they got our information when looking for her. I went ahead and gave them her home address, phone numbers and asked them to please remove us from their data base. I was pretty annoyed with the fact that they could somehow get our personal information on this woman, yet not give me any information when I asked. How would they not know her information yet locate the ex-husbands information?

This company has made a duplicate withdrawal from my bank account and is now asking me to jump through hoops to have it returned. I received a letter in my (legally separated) husbands and my name. As I have very good credit I did not want this to end up on my credit report although it is his bill. I called this company and paid a settlement in full with a check card. In balancing my checkbook I have discovered the payment was taken twice. I have attempted to contact the company and politely asked they reverse one of the charges. The very polite customer service rep talked over me to state it is "company policy" that I must submit via fax, proof from my bank that the duplicate charge was made. I politely explained to her my experience with accounting and collections helps me to know it should not be this much trouble. Lets see how fast they call me back.

I received a phone number on September 4th as I had moved into a new place. Since then I have received calls from ERC at all times of the day. Have explained that I am not the person they are looking for, then they say they will remove the number but in a couple of days there they are again.
This has been going on for five months now.
What are the options here? Besides reporting them to the Better Business Bureau.
Michelle

I recieved a call from this company today. Here is the email I sent to them after trying to get a hold of them.

I received an automated call from your company which is fine. I wrote down the numbers that it said and called them. No problem. Attempted to get through to a real person to no avail. Press 1 if you are calling about your account. Okay. Pressed 1. Transferring you to an operator. Fancy piano music. Girl comes on the phone. Automated again. Press 1 if you are calling about your account. Maybe it’s broken. I don’t know any extensions for your company so pressing 2 is out. Press 4 for a last name directory. First of all what happened to #3? Second, all the girl said on the original call was her name was Chelsea. No last name. So that’s out unless I want to start calling everyone on the list. Which I would but I don’t have that kind of time. Press 3 for the corporate receptionist. Maybe they can help me. Pressed 3. Sends me back to the nice lady telling me to press 1 for my account. Frustration ensues. I listen for any more numbers I can press and at the very end it says to hold on and someone will be with me in a moment. Waiting….. Waiting… Please press 1 if you are calling about your account. *click*

If you are going to use an automated system that is fine. But please have people there to answer the call after they run through the system.

I have been getting phone calls from Enhanced Recovery Corporation for several months. Recently I was talking to an employee whose manager was talking to her. The manager told the employee to tell me that he was recommending legal action for my debt. I asked the employee for the manager's name. At that time the manager got on the phone with me and told me that I was refusing to pay the debt and that he was recommending it for legal action. He did give me his name. I told him the same thing I've been telling these people for months, that I am not refusing to pay the debt, but cannot do what they're asking me to do. He told me that I would not be contacted by ERC again because my debt was going to the legal department. Since then (about 5 days ago) I have still received daily calls from ERC. After reading some of the complaints against ERC I would not pay them a dime even if I had it. I would suggest to the companies that hire ERC to collect debts to find a reputable and trustworthy company to collect your debts! I also learned that ERC is in violation of the Fair Debt Collection Act. I recommend that everyone read up on it.

This collection agency has been harassing me with recorded phone calls. When I called them, they claimed to be collecting a debt I owed ATT. They listed a phone number and address that have never been mine or anyone's I knew. I called ATT and they had no record of this debt or any account at the phone number or address. ERC asked for a police report, but the police say I do not have enough information since all my information comes from ERC only. ERC claimed their information came from ATT, but that's all they can tell me. In a used car salesman sort of way they offered me a chance to settle this debt... WHAT? I don't owe anything! If I did I would pay ATT, not them. Anyway, now I am worried because they have my social security number. My credit record is currently clean, no negative items, all accounts in good standing. Watch out for this company, and don't give them more information. At first I started to and then in later phone calls they acted as if they got this information elsewhere, not just from an earlier phone call with me.

thay are calling me at wrong hours before 7am and are nasty about a closed acct from 2006 also most places are closed on sat. the james madison high school has be come ashworth university I never had any school books or did not reg. for that school. I asked about free info. on high school at james madison, I never got any thing but bills from them the collections co. wonts $718.00 FROM ME THAY HAVE MADE A MESS OF MY CREDIT. i am not emply. at this time and it is night mare i would not pay them if i had any money . i never got a thing from james madion school.

I too have been the recipient of ERC calls. They have been told..including the supervisor that "Corrine" doesnt live here..never has lived here and we've never known anyone in our entire lives with that name. We paid cash for our house and our cars..we owe nothing to anyone and have a credit score at the top of perfect. Every morning at 8:05 they call anyway. So I decided that we'd have a little fun... (this is currently on going.) We told them "Corrine" doesnt want to talk to them. We've refused to take a message. Last call we told them "Corrine" got a really good deal so she and a couple girlfriends went to the Bahamas for a week. When they call back in a couple of days, they will be told she couldnt get a flight into Miami and went to Orlando instead and decided to spend a couple extra days there and see DisneyWorld but has to be home by (date to be determined) to pick up her new car. Not my fault they are stupid after we've given them our name...address and obviously they have our phone number. Have yet to speak to ANYONE from ERC that isnt as dumb as a box of rocks!
All they had to do was listen... now it's our turn to waste their time.

This is a good one. My fiance filed bankruptcy two weeks ago and the Automatic Stays went out a week ago and we know the creditors received them because we had control letters sent also. These guys from Enhanced called yesterday and left a message. I called them back. I told the young lady that her company was violating a Federal Court order and that if they failed to comply I would have our attorney so advise the court. She asked me if I thought that they were "Psychic" and said my fiance had to advise them that she had filed Bankruptcy. I laughed at her and said that I didnt care what she thought. She hung up on me. I called back to talk to a supervisor. They were in a meeting. So I waited until today, and then called back. The first guy I told what was going on said that I was threatening them because I told him they were in violation of a Federal Court order. I said Lemme talk to your boss. David Crow was the Boss's name and he was the first intelligent and competent person I spoke with at this company. He asked for our attorney's name and Phone # to confirm the Bankruptcy, apologized for his employees idiocy and held his temper while I vented a little. I suspect he will not be at this loser company for long. Do not pay these guys anything. Their methods are reprehensible. Tell them that if they call you. Say, "I acknowledge the debt, but I will not pay your company any money because you are untrustworthy and have a bad reputation." They will be out of business in a year. I confirmed that this is definitely Enhanced Recovery Corp., they are located in Jacksonville, Florida

MY mother has had a massive stroke and is bedridden. She can not talk, walk or eat by herself. ERC CONSTANTLY calls -- EVERY morning at 8 am., waking up everyone in the house, asking to speak to her. I have tried to talk to them to no avail. I WILL file harassment against them if it continues. This is an EXTREMELY rude company and as of now I will refuse to speak to them or deal with them.

The Enhanced Recovery Corporation called and left a number of messages for me regarding a debt my company owed. When I called them back, they said it was a debt owed to my bank. They provided very little information about this 'supposed' debt and were extremely anxious to get my credit card number on the phone, which made me suspicious. I said I would check with my personal banker and verify the debt. My personal banker said that absolutely no such debt existed. Since the one time I had called ERC back, they have since called me 3-4 times per day, everyday, leaving messages. I finally called them and told them if they didn't remove my number from their database they would be sued for harassment & extortion. They very quickly removed my number and said that I would not hear from them again. This company should be shut down for illegal activity.

After our phone number changed, we began receving upwards of 5-6 phone calls per day from this company looking for someone named Linda. They are still calling as recently as today (June 12) though I have contacted them several times in the past 3 months to let them know we aren't her. They even say our phone number is no longer in their system, but the calls continue.

I found a complaint form online with the Federal Trade Commission - I would urge anyone having problems with ERC (or any other similar company) to file a complaint. These work in numbers - the more who complain, the more likely the federal government will shut them down!

https://www.ftccomplaintassistant.gov/
Click on "FTC Complaint Assistant" - it only takes a few minutes