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Empire Liquidators / How to get a response

1 United States Review updated:

When I first started purchasing things on ebay, being wet-behind-the-ears, so to speak, I bid on and won a canopy from Empire Liquidators. I did not realize this company doesn't ship to Hawaii. I apologized for wasting their time and the bid was dropped.

A few days later during my routine check of my checking account I noticed almost $80 was withdrawn from Empire Liquidators. I attempted to contact them and received an email showing a fedex shipment with my product. That was fine except a week later, the shipment had been supposedly signed for on a different island to a company I could not find any form of contact for.

I contacted Empire Liquidators, no answer, no response to emails. Finally when I thought I'd have to accept the loss of funds, I left a negative feedback on ebay for the company. I was immediately contacted and the problem was correct. I got my refund and the negative feedback was withdrawn. Funny how quickly you get a response when you put a black mark on their public record!

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Comments

  • Do
      2nd of Jul, 2008
    0 Votes

    I had problems with Empire Liquidators also. After a month of not receiving my purchase I tried contacting them with no response back. I had filed a claim with paypal and they did some investigating. I must say that I think they hired stupid people at paypal also because after weeks they tried to deny my claim. Bottom line is I wanted my money back because of no product in return. Well I did my own investigating and Empire sent paypal a bogus fedex tracking number. When I called Fedex the package was not even mine but listed to another address in my area. Needless to say I left a neg against Empire and they left one against me. Now how can they leave a neg on me when I paid for my purchase. Ebay changed the policy on that and I tried to fight it. I think Ebay is part of Empire because I have received alot of grief from ebay about it. I finally did get my money back after many phone calls and headaches. My lesson here: Stay away from Empire people. They are con artists and rip offs. Cheap crap that is usually busted up and they only take your money and lie.

  • Si
      12th of Mar, 2009
    0 Votes

    SO SO right They sell junk... stuff that is defective, unrepairable, garbage and They round up to the higher level when you pay and won't do the same when its below .49 NEVER BUY FROM THEM ..WATCH YOUR CREDIT CARD a lot of shady people EMPIRE is JUNK GOODS Returns are put back on line until someone accepts them

  • Be
      12th of Sep, 2009
    0 Votes

    Empire Liquidators is my first truly bad experience on EBay. I bought a Yakima Magejoe Bike rack. The ad was completely false and misleading. My initial inspection showed that the item was in working condition. However, upon closer inspection I noticed that things were not as they appeared and as they were described in the item description. First, the item was listed as in “New or Unused Condition”. Clearly the item has been used for sometime. 2nd, the stitching that holds on one of the hooks was torn apart and the hook was missing. This hook is one of 2 hooks on a single fastener/line that creates tension to hold the bike rack in place. Unfortunately this missing hook renders that rack unusable. There is no way that rack would hold in place while traveling with a bike load. 3rd, the bike rack is designed to hold 3 bikes. Each bike is secured by 3 straps. There should be a total of 9 securing straps and I only received 6. That is one bike short.
    4th, I contacted there Costumer Service Dept via email and received and automatic email response (must happen often to automatic generic response). Email stated to call their warehouse which I did on 2 cessions. Each time I was told they could not help and got transferred to a voicemail in operations. 2 voicemails later and still no response. 5th, I ultimately had to call Yakima directly to order replacement parts. All and all this cost me more than if I had gone to my local Dicks Sporting Goods and bought a new rack. Thank you Yakima for being so helpful and for having the parts in stock. Below are my email correspondences with Empire Liquidators. A youtube.com video is soon to come.

    My first email:


    eBay sent this message to (beantownswing).
    Your registered name is included to show this message originated from eBay. Learn more.


    This member has a question for you.


    Do not respond to the sender if this message requests that you complete the transaction outside of eBay. This type of offer is against eBay policy, may be fraudulent, and is not covered by buyer protection programs. Learn More.

    Dear empire_liquidators,

    I writing to inform you of a problem with the Yakima Mega Joe bike rack that I purchased on 9/4/09. My initial inspection showed that the item was in working condition. However, upon closer inspection I noticed that stitching that holds on one of the hooks was undone and the hook was missing. This hook is one of 2 hooks that create tension to hold the bike rack in place. Unfortunately this missing hook renders that rack unusable. I would be happy with an exchange for a fully functional rack or a full refund. The seller stated that the rack was inspected to have all working pieces. I feel that I should not have to have pay return shipping because the item was not as advertised.

    John Doe
    XXX-XXX-0899


    eBay sent this message to (beantownswing).
    Your registered name is included to show this message originated from eBay. Learn more.


    Seller has responded to your question about this item


    Do not respond to the sender if this message requests that you complete the transaction outside of eBay. This type of offer is against eBay policy, may be fraudulent, and is not covered by buyer protection programs. Learn More.

    Dear beantownswing,

    Sorry for the inconvenience. Please call our warehouse at 716.852.3200 and we will be happy to assist you.
    - empire_liquidators Did this answer your question? If not, let the seller know.


    YAKIMA MEGA JOE 3 BIKE TRUNK RACK 6 POINT STRAP STYLE

    Item Id: 360184046522
    End time: Sep-04-09 13:00:00 PDT
    Seller:
    empire_liquidators (151332 )

    99.2% Positive Feedback
    Member since Mar-24-99 in United States
    Location: NY, United States

    Listing Status: This message was sent while the listing was closed.


    2nd Email From E.L.
    Sorry, about the problem you are having. Please call our warehouse and someone will be able to assist you further with this situation.

    Thank you
    Empire Liquidators
    901 Fuhrmann Blvd.
    Buffalo, NY 14203
    Phone: 716.852.3200'
    Fax: 716.852.3220
    ----- Original Message -----
    From: eBay Member: beantownswing
    To: customerservice@empireliquidators.com
    Sent: Thursday, September 10, 2009 9:47 PM
    Subject: Message from eBay Member Regarding Item #360184046522


    eBay sent this message to Customer Service (empire_liquidators).
    Your registered name is included to show this message originated from eBay. Learn more.


    This member has a question for you.


    Do not respond to the sender if this message requests that you complete the transaction outside of eBay. This type of offer is against eBay policy, may be fraudulent, and is not covered by buyer protection programs. Learn More.
    Dear empire_liquidators,

    I writing to inform you of a problem with the Yakima Mega Joe bike rack that I purchased on 9/4/09. My initial inspection showed that the item was in working condition. However, upon closer inspection I noticed that stitching that holds on one of the hooks was undone and the hook was missing. This hook is one of 2 hooks that create tension to hold the bike rack in place. Unfortunately this missing hook renders that rack unusable. I would be happy with an exchange for a fully functional rack or a full refund. The seller stated that the rack was inspected to have all working pieces. I feel that I should not have to have pay return shipping because the item was not as advertised.

    My Response
    contacted the warehouse this morning. I explained the situation and I was transferred to someone's voicemail in operations 2x. I am still waiting for a return call.

    John Doe
    h) XXX-XXX-3528
    c) XXX-XXX-0899


    -----Original Message-----
    From: customer service
    To: chrisrapone@aol.com
    Sent: Fri, Sep 11, 2009 11:56 am
    Subject: Re: Message from eBay Member Regarding Item #360184046522
    Sorry, about the problem you are having. Please call our warehouse and someone will be able to assist you further with this situation.

    Thank you
    Empire Liquidators
    901 Fuhrmann Blvd.
    Buffalo, NY 14203
    Phone: 716.852.3200'
    Fax: 716.852.3220
    ----- Original Message -----
    From: eBay Member: beantownswing
    To: customerservice@empireliquidators.com
    Sent: Thursday, September 10, 2009 9:47 PM
    Subject: Message from eBay Member Regarding Item #360184046522

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