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Emirates Airlines / withholding ticket refund

Both I and my wife were scheduled on Emirates flight # EK0247, leaving on 1/29/16 from Rio de Janeiro to Buenos Aires. I found out late December 2015 that I could not make that trip. I requested a ticket refund from Emirates and they approved it. They sent me e-mail confirmation. The ticket was charged on my Visa. I never received that credit. I checked with my Visa bank and they have no record of ever receiving the credit. Emirates claims the refund was made 12/30/15 to my Visa. This is for Record Locator # MHUH3N and ticket numbers [protected] and [protected]. I need an e-mail from Emirates stating that they have already made the refund, showing the date and amount. I can then forward that e-mail to my Visa bank and they will give me the credit. I have been waiting months for this to get resolved.

Mu
Apr 15, 2016

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