eDreams / customer service
Edreams is nice as long as you don't have any modification, troubles with your flight. They made mistakes and they are not able to resolve them. I lost more than 390euros because of their miscommunication.
My return flight has been modified (Reservation number 3xlpsm) but on my edreams account I still had the initial dates of travelling (18 till 26 november). I didn't see the email since it was in my spam emails.
I have asked a refund of both flights (The one from toronto to kingston and kingston to toronto) since I couldn't travel because of their modifications. Edreams doesn't want me to refund me the first flight and they told me they gonna refund me the flight back after 3 months how is that possible? I complaint first because they didn't advise me properly of the modification (the email was in my spam the subject of the email was my name nothing says the flight has been modified just the date is different). Second because they don't agree the refund me the totality of the amount. Third they have a customer service really bad they are lying to you that's incredible.
I have contacted edreams several times I always had the same speech
How a such big company can't write email which don't have the format of a spam email?
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