Edgars Fashion / Edcon
reviews and complaints

Good day

My sister's contract was terminated and we notified Jet/Edgars about this so that her account could be settled by the insurance she has been paying every month. Edcon refused to do so stating that the insurance is just for people who are permanently employed. When she opened the account, she did inform Jet Stores on the application that she is a contract worker so they were aware of this. If the insurance only applies to people permanently employed, why have you been deducting insurance premiums every month? I have lodged several complaints and have evidence of email correspondence but no one is willing to help. Sadly the costs are escalating due to the interest accruing every month on the account. Edcon staff just don't care and there is implications like being blacklisted due to outstanding accounts. I hope that someone will actually help after reading this because it's emotionally draining for me to go through this.

On entering Edgar's today I was stopped by the security and asked to open my bag as the scanner had gone off. I was asked if I had purchased anything from a shop at the mall to which I showed him a phone I had just purchased. I went on and purchased some make-up and on leaving the same security stopped me and asked once again to search my bag as the scanner had gone off again. I showed him the makeup I had just purchased but was told there was something else in my bag setting the scanner off. By this time I was so angry as I had observed other customers coming and going without any of the experiencing the harassment I was getting. I emptied out my bag on the counter which was humiliating for me as I work night shift and had change of underwear in my bag. I was then told a box of grandpas which I had just purchased from clicks had set the scanner off? Which I fail to understand as it had not set of the scanner from the shop I had bought it from and Edgar's does not even sell grandpas. The security then proceeded to empty out the box of grandpa's and almost tore the box apart looking for? This is the most humiliating and degrading experience I have ever had. I am a regular shopper at Edgar's and have been there at least once a month with shopping from other stores and never has this happened to me, if something does not get done about this I am definitely going further with this

Every month I come through to find out what amount is due for payment on my account, as I don’t receive statements via email. I have overpaid several times and on many previous occasions, there was no instalment due. This account has been in operation for over 12 years and has always been up to date (history can be checked).

Last month (end May) when I came in to enquire about instalment, I was yet again informed that there was no instalment due, hence did not make payment.

However from 2 weeks back, my dad (who I am a joint account holder with) has been getting calls for an amount of about R1900 to be paid as it is overdue. This came as a shock as to my knowledge, no instalment was due.

I subsequently came into the Rosebank store and spoke to the store manager (Ambrosius) about this matter and he was to follow up. We had also checked the account on the system and there was an amount of R91 interest on the system for overdue account. I made it very clear that I want this amount reversed ASAP as it is not my fault that I was told that no amount was due last month. And as I do not receive statements, the only option I have is to come in and ask.

However subsequently I was told by a lady Thembi, that Ambrosius is on an indefinite leave and could not get hold of him.

Evern since Thembi has been dealing with this situation with a very poor level of service and I have had to repeat myself so many times to her, that it is sickening!

This situation is going on too long now, and someone needs to take accountability and reverse this interest immediately! I will not be paying for something when it is not my fault that this amount was charged.

This must be sorted out before I come in to make my June payment.

i went to edgars canal walk on saturday th 17 june 2017 and opened an account and was told to stay around because i will get an sms within 5 to 10 minutes its monday the 19 june 2017 and i still dont have any feed back even when i call the store they said they will get someone to call me this is very unprofessional seriously the new accounts person still bragged to me about the account he had just opened before he attented to me which was approved in 5 minutes all i need to know is if i got the account or if not and why not i am a fully employed hard working citizen with contactable references and bank statements which i handed over to the new accounts person

Went to Edgars East Point on 12 June and after making a purchase was asked to sign acceptance of terms and conditions which would be printed on the back of the invoice. The assistant could not give me the terms and conditions to read before I signed. Could not process my purchase until I signed the acceptance
This business practice is Totally Illegal.

I recently received my accounts statement for the month of June 2017 and to find that there is a R 50, 00 (fifty rand) charge listed on the statement of which I do not know anything about since my account was up to date. Therefore I phoned the customer care/accounts section on the 15th June 2017, Thursday @ 14: 08 pm and spoke to a consultant by the name of Noluthando unfortunately I could not get her last name, i told her that i am being charged for something i do not know about it is "NSF CHECK CHARGE ASSESSMENT" as it appear on the statement. She then asks me if i had recently lost my card and ask for another and my answer was no and she made me hold the line i held the line for almost thirty minutes & eventually the line went silent and i was left to belief that i cut off therefore hung up. I am very frustrated because i have been trying to closed this account for years and it doesn't easy to do that because they keep adding charges and you never get to settle it.

In February we bought 2 pairs of jeans at your Bay west Edgars store. The next day we had to collect my fiance's Nedbank card at your Walmer Park branch and thats why we returned the jeans to the Walmer Park branch. While we were in the store we saw that the branch had a special on towels so we exchanged the jeans for towels and also bought a few more on another transaction. A few hours after we left the store, I had a phone call from the sales assistant mentioning that the pair of Jeans was not Edgars brand. I asked to speak to a manager because we bought the Jeans the previous day from Edgars in Bay west and returned the Jeans the next day to a different store just because we had other business to do in another shopping centrum. The manager was very rude and mentioned that she was going to return the pair of Jeans to the Bay West Branch in order for them to have a look on the camera to see what happened. She treated me as if I was a criminal. A few weeks later I visited your Bay West branch and spoke to the Manager Conrad who was very friendly and understanding. At that point he didn't receive the Jeans back but there was a debit on my account for the Jeans which was returned. He mentioned that he would take it up with your Walmer branch and phone me back on the Monday which he did. The Monday he phoned and told me that the manager will contact me and take it from there. Up to date I have not received any call from the manager, or did I receive the Jeans back but the transaction was loaded onto my account without my consent. Please provide me urgently with the proof where I signed for this transaction of around R599 in February around 1 o clock on the Sunday. How is this possible to debit my account without my signature? That means that anyone can load anything on my account. This is totally unacceptable and fraud. I spoke to different people regarding this and up to date received no joy at all. Your urgent attention is requested to avoid further actions be taken. My id number is [protected]. You could contact me on [protected]. Kind regards, Melinda

Placed an order on Monday the 29 May 2017 and according to the website delivery will take place 3 - 5 working days. On Wednesday, 7 June 2017 I asked about my delivery as I needed it for the following day, after spending 20minutes and then again 30minutes on the phone they couldn't give me answers as to why I haven't received my delivery but they will get a manager to call me in 24-48hrs. On Friday 9 June I called again and still no answer...
The incompetent call centre staff told me not to get rude when I told her that it takes her exactly 6 minus for her to call up my reference number, The service is pathetic, never again Boardmans! Ref #[protected]/GO

This is the second time fraud happened on my account.

I have been inconvenienced by having to block my account and open the account every time I make a purchase.

On the 27th may 2017, 4 (four) transactions at different stores occurred. My account was reopened, authorization forced and a total of r11300 was charged.

Called the fraud line and completed the forms again.

This is ridiculous and the staff at fraud are so disinterested and the process takes 3 to 4 weeks.

Not compensation for this fraud and inconvenience.

Let's see how long it takes and only once resolved will i take my time in paying the outstanding balance of R750!

once resolved my account will be closed forever.

Your security is inefficient and staff are clearly able to do as they please and access your customers' account and let other thieves make use of accounts.

Conrad Poole
[protected]

My phone was stolen in Edgars Highveld Mall on Saturday afternoon 3/6/2017. When the manager assisted me she informed me that they can not look at the camera footage, as it does not cover that part of the store. It was at the asseccories department, I was looking at gloves. I feel that all areas should be covered. Especially a department that has small items that can easily be stolen.

hello

I am sorry to say but i had a bad experience at your store.
Date: 02/06/2017 time 14:20
i was served by Ms Percy
I had liked few dresses at the store, they were on sale, but the price wasn’t reduced as per sale. I tried them on, they looked lovely and it gave me a joy just to see them fit so well... and looking so pretty.
I went to the cashier where I had to wait to be served by Ms. Percy in a black coat, I asked her I want to know the actual sale price, and she told me verbally without checking it’s about k100 per dress. I requested her to check in the system using the barcode reader, as I have experienced sometimes the prices are different. I wanted to be sure.
She rolled her eyes and argued with me that the price she told me verbally is the same price… I again requested I want it to be checked, after rudely arguing she checked in system. It was k200 and then the sale price was changed to k100. Furthermore she argued that the prices with 00 at the end are changed etc. but to be honest these prices should be sorted out before and the clothes should be labeled.
I don’t mind going up to cashier to find out about the price, I don’t even mind if the prices are not the same but it’s the way she behaved which I did not like. I was the one purchasing; I have the right to know forehand how much it’s going to cost me. I do not need someone giving me attitude about my purchase. I do not work at your store such that I should know the prices or the terms… hence that’s why I made a query which was handled very rudely.
Sorry to say this but this is the second time one of your customer attendant has behaved such, last month Ms. Mary behaved such with my friend.
This is the problem with all the customer attendants at your store, they are very rude and they give a certain attitude like as if they’re doing the customer a favour.
To the customer attendant ( Ms. Percy): sorry if you had a bad day at your home, or whatever is going on in your life, but I came to shop to feel good, when I buy the dress, when I put on the dress it should make me happy wearing it, and purchasing it… I don’t have to feel bad about your rolling eyes or mumbling something. And I was very polite to you the whole conversation.

i did make a purchase, but for me to write this email i did not like your behavior. its not professional. Kindly improve.

I hope you consider this request.

Good day,

I applied for an credit account at Edgar's. Account number([protected]) and was approved with a limit of R9000. I will like to know what process or criteria was used to assess my affordability? Taking into consideration my expenses and income. reason been now I find myself i a situation whereby I cannot afford do my financial obligation.

I lost my phone, and I submitted all relevant document for the claim and now my problem it’s the claim its taking over 3 months due to the fact that it was not insured under tablet it was insured as phone and the keep on telling me that they are waiting for the manager signature that is taking a month to sign. As Edgars customer I am not treated fairly because of the insurance problem, I submitted all my document at Lephalale mall Edgars (LEPHALALE EDGARS CONTACT NUMBER IS [protected]) AND (MY ID [protected] MY CONTACT IS [protected]) I will appreciate a quick assistant in this matter.

Good day, I've been to the Edgars Sandton store. I tried to order a pink knitwear top, however, the staff was not very helpful.

I asked them to order the item, but instead of putting any details on the system the staff just took my name and number and up to date she did not get back to me. I therefore do not know if she could find the top that I want.

The top that I want is size 14 of style [protected].

Please assist me to locate this top, because in store I won't find the assistance.

Regards
Karen

On the 25/05/2017 I visited the Edgars store in Key west mall to open an account. I waited from 13h15 or less to be assisted by your express consultants. After 3 or more calls the store assistant eventually got hold of someone to help with the application.
The lady that was helping me started raising her voice at me when I asked her to clarify which deductions she wanted, assuming I could understand what she was asking. I asked her not to raise her voice or shout at me and at least treat me with respect like a customer. She then requested to speak to the store assistant and hanged up the phone, leaving me unassisted.
I left the store utterly dissatisfied and unhappy with the treatment I received. I believe its every customers right to ask for clarity and to be treated with respect which is something I could not get from Edgars customer services.

Regards
Nonhlanhla Bob
[protected]

Good day,

I have made a purchase over R6000 at Boardmans (Canal Walk branch, Cape Town) in September 2016.

My Russel Hobbs 4 slice toaster was faulty and I have returned (25 May 2017) it to the same store mentioned above. I provided proof of purchase and original packaging with no tampering on the appliance. Bear in mind I have 4 months warranty period left since purchased.

Option 1 was to do a straight swop with the exact product and my warranty will continue. To me this makes no sense giving me 4 months warranty on a brand new product.

The second option was to book the product in and wait 6 working weeks with no further explanation from the sales woman.

I requested for my account to be credited since the store did not have an alternative 4 slice toaster and the request was rejected. The sales woman told me that they do not give full refunds where products are returned after 6 months. Now what is the point of the 1 year warranty?

I then decided to book the toaster in and still I was not not happy with doing this. The sale woman could still not give me a valid enough reason as to why I do not get a full 1 year warranty on the new toaster and why my account cannot be credited. By this time her voice pitched at a louder tone, which I did not appreciate. To me a warranty is a warranty and all I was looking for a valid and reasonable explanation.

From now onwards I will not be spending a cent at any of the Edcon chain stores if this minor issue cannot be resolved. My personal and professional opinion is that all staff should be equipped to address their customers with respect and at least be knowledgeable regarding store policy and processes...

Regards
Haleem
[protected]

I am having trouble sourcing these shoes: Size 8, a black mens' smart shoe. Code: 5412.8285 or 37101 (John Drake) and have attempted to ask the Consultants on numerous occasions in the Shoe Department at Edgars Greenacres Shopping Centre Branch, Port Elizabeth, but get no satisfaction or follow-up. Please could the Branch receive the above pair of shoes and inform me to collect.
Edgars Account No: [protected]

Hi there,

I am absolutely appalled at both the service and quality standard set at Boardmans, Greenstone.

Firstly, the service is actually non existent. Today there was no one on the floor, and not for a random second. For 20 minutes, not one of your staff was on the floor. I approached the counters and heard chatter in the backroom, after which I shouted "HELLO!". Two men, clearly having a chat walk out with the most dismissive, hateful attitude. As if I am the one in the wrong for making them do THEIR job. Any question or request or simply a gesture of kindness, is responded with a primitive, dismissive grunt. This is not the first time this has happened, it is every time. 9/10 of the times I have walked into that shop I have left empty handed for this reason. One instance, I even got into a heated debate with one of the staff upon returning an item (this is another problem) because he was insistent that I was using the product incorrectly, upon taking a minute to stop interrupting and shouting over me, I demonstrated the items fault and it was immediately returned without even a smidge of dignity to admit his fault. I actually had to tell him "stop talking to me like that" before he was silent enough to hear a full sentence.

Secondly, quality. I have purchased 3 items, which were not cheap either, which needed to be returned. And this is not because of the brand used. It is because of the lack of effort the staff has to do anything other than stand and sigh when they have to move. I will explain why. Firstly, I have seen your staff packing their stock, and the least I can say is that I would not treat anything with such lack of care, especially if I did not own it... They throw and slide boxes into their position without a care... This is the very reason why it is so common for products coming out of that store to be damaged. Just to add icing to the cake, after a part of yet another appliance was not working after just buying it, I went to return it. After another frustrating "conversation" I was given the demo model to replace it - is this acceptable according to Boardmans' values? Nevertheless I demanded a full refund for this.

Lastly, today after screaming to get some service, I went against my better judgement, and bought a 6 Piece Casserole Pot Set. Believe it or not the biggest pot is bent and damaged and will be replaced tomorrow.

There is more I could complain about, but I assume you surely must have the picture, to put it simply, until i receive an update that something has been done to fix this store, I will not buy from Boardmans again and will publish very publicly on social media and public review sites, about the level of service they can expect from Boardmans.

It is actually past the point of a joke, I wonder how the staff was picked, trained and is now managed? Doesn't seem like any of the above, I truly would not be surprised if the people I have been dealing with are from a hidden camera show. It is that bad.

Good day

I have an account with you and I buy regularly from Edgars stores. I bought JX jeans a month ago and it has already torn at the back. I am very unhappy about this product and would like to know what will be done. I have never had a problem before and so I am shocked and upset about this. This is not what I expect from Edgars. They are well known stores with quality clothing and this is the quality I recieve. This is unacceptable. I do expect some feedback and solution from your side.

Good I have been at randfontein 3months now my account is still blocked callcentre cannot help fica department dont pick up store code 2460 I need urgent assistance account is not behind payments done every month no fica documents been send 3 times still blocked I will not make any payments further until I am assisted in this matter

Hope to hear from you

Contact details
[protected] esmarelda acount no [removed]