Menu
Choice Hotels International Customer Service Phone, Email, Contacts

Choice Hotels International
reviews & complaints

www.choicehotels.com
www.choicehotels.com

Learn how the rating is calculated

1.7 243 Reviews

Choice Hotels International Complaints Summary

43 Resolved
200 Unresolved
Our verdict: With Choice Hotels International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Choice Hotels International has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Choice Hotels International. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Choice Hotels International reviews & complaints 243

Sort by:

Newest Choice Hotels International reviews & complaints

ComplaintsBoard
A
10:48 am EDT

Choice Hotels International rooms and management

We stayed at this place for 2 days. Rooms were nasty.Smelled bad. Air conditioner had duck tape on it. But what was worse is that the room had BED BUGS. The person on duty could have cared less. They switched our room but the new one was just as Grosse but without the bedbugs. It was late so we stayed. Contacted manager the next day he said we could have a free stay... Um, no way I wanted to stay there again. So he told us that the next time we were in town to come get half our money back. Needless to say we were in town again and called the manager. He said to come pick up the money. We drove an additional 1/2 hour out of our way to go get the money and he wasn't there. The manager on duty knew nothing about it, nor did she care. We asked her to call the manager but she wouldn't. We told her its a 2 hour drive for us to come back. She didn't care.. I will never go there again. Management is terrible, rooms are terrible and they have bedbugs... We had to throw our clothes away.

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
K
9:56 am EDT

Choice Hotels International rate

My name is Ken Buckland and I stayed at the Comfort Inn on Princess street in Kingston Ontario Canada from June 13th to June 15th 2016.
When I received my statement from my credit card I was way over charged.
When I called them they stated to me it was because of a smoking charge. They stated the maid smelled smoke in my room, and charge me a clean up rate.
When I talked with the lady, I told her that was impossible as my wife or myself smoke and she stated that maybe if I had the balcony door open maybe someone walking by was smoking and the smoke came in.
The is totally ridiculous.
I stayed there 3 days and no one said anything to me about smelling smoke at anytime. The only time I heard anything isn't until I received my bill from my credit card company.
I would like to be reimbursed for the clean cost asap.

Read full review of Choice Hotels International and 1 comment
Update by Ken Buckland
Jul 25, 2016 9:58 am EDT

This is quite the scam they have going, they just charge you fee's without telling you.

Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Jul 25, 2016 10:19 am EDT

Dispute the charge with your credit card.

ComplaintsBoard
S
9:01 pm EDT

Choice Hotels International choice privileges program

Were traveling to a wedding last fall. Saw the bonus offer of a free night for two consecutive nights and since we were going to need two nights going each way it seemed like a good deal. We actually booked two rooms each night as there were two couples traveling together. There were some hiccups with the reservation system but I was able to get them resolved. The service at the hotels was reasonably good, we weren't unhappy with that. However, after we got home and I was able to check the status of our account I found that we were short points for the nights we had stayed. I called in and spent considerable time trying to work this through with "customer service". I also pointed out that they had not credited me for the bonus points which I was expecting. After a period of discussing the pitiful nature of their booking website and the fact that I was totally disgusted with the lack of service I was told that the points earned would be added and that the bonus points would also be awarded, although it might take a while for them to show. We weren't traveling through the winter so it slipped my mind to check our account. Low and behold, I logged in to verify our status as we are looking at traveling again this fall and I discovered that they never gave me the bonus points. I will be calling them to discuss this but I really doubt that I will have any success in getting these points honored. This will probably be my last bookings with Choice Hotels.

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
T
6:33 am EDT

Choice Hotels International hotel

my wife and I stay at C.Inns whenever we can for their reliability. we recently stayed at Mackinaw Mi. and were quite upset w/the room we stayed in. There were ants every where and the shower water went from ice cold to scolding hot in seconds while we were showering. This is our first inn we have stayed at that we have had this problem. 6/30/16. a voucher for our next C. Inn stay would be appreciated. T and T Pulley confirmation #[protected]

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
F
10:03 am EDT

Choice Hotels International condition of rooms, guest smoking marijuana

June 10 - 11, 2016
I am so disgusted with that hotel, It was filthy, disgusting. There were guests in the "smoking" section" of the hotel smoking not just cigarettes but
Marijuana, can you believe it.

Also the hotel was under construction and was very noisey. The free breakfast was provided only 1 day instead of 2 (the duration of our stay).

This place is a magnet for the unfortunate. There were guest just coming to the eating area with dirty clothes and touching the food.

I would never recommend this hotel to a dog.

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
L
9:38 am EDT

Choice Hotels International disgusting-false advertising

The date of the incident was [protected] and we booked a room at the Econo Lodge in Estes Park. We rented the room because we were told there was a pool and hot tub (obviously closed for years) and a nice property. This place was disgusting and no one should be forced to stay there. The tiles in the bathroom were cracked so it would pinch the bottom of your foot if you stepped on it wrong, the shower was so dirty I wouldn't let my kids bath in it, the carpet was filthy with no sign of a vacuum, the ceiling fan was so dirty we couldn't turn it on, there is no cable provided in the room (even though advertised) the toilet was filthy, no screen on the window (underneath was trash), cigarette butts everywhere and the place smelled like old mold. I have tried numerous times to upload the photos and it wont let me so I will be posting them on the review for Econo Lodge Estes Park.

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
A
9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Hotels International unprofessional

I had a birthday party for my daughter and we stayed one night at Econolodge. I allowed her to invite some friends to come and hang out for a few hours and have been constantly harassed by the manager (I think his last name was Patel). Because there are more than four in my room, momentarily he felt the need to tell the teenage girls that if they do not leave, he is going to call the police and have them escorted out. Never again will I stay at Econolodge. These girls have been in the room the whole time, not being loud and we did not receive any calls from management.

Read full review of Choice Hotels International and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
May 16, 2016 8:35 am EDT

Sine you pay for any extra people staying over night in the room, it is right of the manager to make sure no one else is staying. Had you advised him ahead of time that you would have guests but that they would be leaving at a specific time, he probably would not have said anything. People do this all the time. Pay for one person and fill the room up.

ComplaintsBoard
D
3:44 am EDT

Choice Hotels International unbelievable!

I have booked a room via Choicehotels and received a payment confirmation email and noticed that the date was incorrect! Immediately contacted Choicehotels customer service and told that there was a mistake and asked them to fix it. They said that there was nothing they could do and that no changes were possible. After hours of arguing they finally agreed to do something, but said that I have to pay extra money for that kind of service. I'm absolutely disgusted with this site! All they need is money and they will never help you without extra cash!

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
L
10:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Choice Hotels International service

Dates: 12/1/15 & 12/2/15 1. 2nd day no towels/washcloths provided until we complained. 2. 1 small wastebasket provided. 3. TV picture fuzzy. 4. bathtub faucet constantly dripping 5. 1st day bathroom dirty...not swept. 6. no coffee packets provided until complained. 7. commode extremely hard to flush...and loose. 8. hair dryer did not work. 9. no extra blankets 10.no iron or board. 11.carpet had black stains. 12.on 2nd day left trash...pizza boxes, empty water bottles..had to request trash bags to pick up trash.
Econo Lodge (Ga947)

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
R
1:05 pm EDT

Choice Hotels International stolen credit card numbers

myself & 3 friends stayed at econo lodge in newton iowa . 3 of us used our credit cards to pay for the rooms . after being home for just over a week we had all 3 been contacted separately by our credit card fraud division . all of us have different card companies . we were told our cards had be compromised & someone tried to use them at a store in new york to make over $500 purchases . the only place we used our cards was at econo lodge, so that is where our card numbers were stolen from . i don't know if the owners of the hotel were responsible or if they were hacked but that is definately where it originated .

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
R
5:24 pm EDT

Choice Hotels International unethical behavior/ fraudulent charges

We prepaid a visit to this hotel on an advance purchase. Upon arriving at the hotel the clerk informed us that our reservations were not correct. We went through this numerous times with her that this was an advance purchase. We thought we had it worked out till we returned home from our trip. We found out that switched our reservations and that she added charges to our credit card three days after we left. Very rude and very disrespectful woman. After returning home wee read the details from our prepaid email only to read that these reservations can not be cancelled, refunded, or changed. This hotel lied cause they sure changed our reservation and charged us the daily rate for that day, not the discounted rate we thought.

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
D
1:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Hotels International promotions

Your current promotion is misleading. I had to stay at 9 Choice Hotels to have a free night at Comfort Inn. I have been a member since 2009 and this is the end of my membership. This is know way to treat Seniors. I will be sending out over 1000 emails to my fellow Seniors, Posting on Twitter and Facebook how misleading your promotions are. There are other Hotels with better and up front promotions. My stock will be sold and this ends our relationship. Member Number is DXB46880

Read full review of Choice Hotels International
Update by Dale Bieber
Oct 01, 2015 1:35 pm EDT

Bad Promotion

Update by Dale Bieber
Oct 01, 2015 1:34 pm EDT

Bad Promotion by Choice Hotel - Miss Leading

Hide full review
ComplaintsBoard
R
7:35 pm EDT

Choice Hotels International 50 gift promotion - scam

The 50 gift card promotion is a scam! I started the call with over 16, 000 points a d by the time disconnected by Laura In customer services I had 2000 points left! I still don't understand what happen but I was told because my address an email didn't match my point balance had been reversed and all my previous stay credits were void? My head is still spinning I hate I called for this promotion. I have been a choice member for over 5 years and never had such mess. I am done but not with sharing this experience! Bad! Social media here I come!

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
R
12:45 pm EDT

Choice Hotels International violation of infection control, safety, and security

My husband, Anthony Noonan checked into your Mars, PA (cranberry township) Comfort Inn (confirmation # [protected]) on the evening of August 22-2015 after traveling from Chicago, IL. He entered the room and it was not prepped (dirty towels, TV left on, garbage everywhere). He went back down to your check in person who issued him a new room. My family was later greeted by a family entering their room with a card key. The manager was called to clear up the double booking of the room. The Manager of your Inn exclaimed rudely "they" did not have any confirmation in the computer that he was checked-into a room.

I telephoned to follow up on the various violations your hotel had made to day manager Joanne. She was extremely rude, condescending, and unprofessional. She told me to call back tomorrow to talk to her GM (whatever that means), and hung up.

Is this the way a mangers operate your Inns?

1. Failing cleanliness, by checking people into a non prepped room
2. Failing to provide safety, by allowing another family access to the room of sleeping guests
3. Failing professionalism of hotel management (night and day staff), by confronting two families that they are the cause of the violations of a clean and safe environment and not the incompetence of their management skills of the front desk and environmental services.
4. Failing professionalism of hotel management to handle consumer complaint; by confronting, correcting, unprofessionally handling, then passing on their responsibility to another GM. This was the general conduct of your staff at this Comfort Inn.

This encounter was a violation of a customer's basic expectations and rights to a clean, safe, and secure room. In addition, a violation of a manager basic job duties to manager their Inn's staff, customer service, and communication skills. It is our hope the you really appreciate our input! As we did try to handle this matter internally at your franchise located in Mars, PA, management staff, but had no success. Further, it is our hope that you correct this miss managed Inn so that your reputation is not scared.

For further details of this encounter of August 22-2015 at your Comfort Inn, Mars, PA please contact Tony Noonan at [protected].

Read full review of Choice Hotels International and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Jun 30, 2016 8:05 am EDT

Oh please.

ComplaintsBoard
R
7:41 pm EDT

Choice Hotels International room condition

We stayed at the Ocono Lodge in Lacrosse, WI.
September 16 & 17th. The beds had tears in the sheets, no toilet paper holder. The room smelled.
Our bathroom was not cleaned for the second day. I had to ask for towels at 4:00 when we got back to the room.
We were put in a room near the back door. We did not know this was an area to take dogs out and to smoke. Several young people congregated outside the door to smoke and would not move to let us in or out. I would think they would put us in an room away from people who had dogs.
We will never stay at the Econo Lodge again.

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
M
12:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Hotels International multiple issues

My family and I had the displeasure of staying at the Econolodge in Waukegan, Illinois from July 9, 2015-July 12th, 2015. The facility was dark and very dirty. Our rooms smelled like stale smoke. Our screens were so bent we had no choice but to close the windows or be eaten by mosquitos and other bugs. Our carpets were tacky from spills and your feet were black if you walked on the carpet. Our rug was not secured under baseboards. The bathroom tiles were cracked and crumbling and our bathtub was full of dirt. Our housekeeper handed me 1 towel and ran the vacuum in a straight line one time and walked out. I asked if she was going to clean and said she was done. She never changed the sheets or removed the old towels. The floors in the building sag when you walk and I turned my ankle causing me to fall on the floor. We had to report multiple times that the wireless internet service was not working and we even had the lovely treat of dog poop in the hall from someone who kept a pet in their room. That was there for 5 hours after I reported it 3 times to both cleaning staff and the reception area. This building is in desperate need of cleaning and renovation. The secure entry ways were not working so anyone could walk in without scanning their card. The flip latch on our door was broken and my daughter got stuck in the bathroom twice because the lock would not disengage. We tried to find another hotel in the area however due to it being graduation for the Navy, which is why I was in town as well, there were none to be found. I had 2 different rooms reserved (316 and 109) and both rooms were very poor. To top everything off I bought a box of candy while I was on base and had stored it in my refrigerator. To my amazement housekeeping "cleaned" my fridge and the only thing they took was the candy. They did not touch the other goods I had stored or the beverages. I sincerely hope Econolodge will visit this hotel and see how poorly maintained the hotel truly is.

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
P
8:26 pm EDT

Choice Hotels International hotel not up to choice privileges standards

The room was Dirty, out dated by years, no room service, toilet was loose and about falling off the wall, hotel grounds were littered with trash everywhere, ralings on steps to upper levels have rusted rotted spots and steel on some steps had rusted sharp edges. I stay at lots of Choice Hotels and this one is deffinately not up to Choice standards i believe, for what i've stayed at in the past. Over all BAD shape, a BAD Stay.

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
M
12:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Hotels International injury

I stay at this hotel on the 4th of July weekend. Check in July 3rd check out July 5th. On Saturday my daughter banged her leg on the side of the bed. Then the next day of banged my ankle in the same bed. It hurt so bad, got a little bruised and cut my skin a little. I looked at bed, lifted up bed skirt and there was a piece of metal sticking about an inch away from bed. Then i realized that was the same thing my daughter hit. When I went to check out I told the clerk what happened. She said she would let the manager know and he would call me the next day and may give a discount for stay. At the time I wasn't asked if I was ok or if I needed anything. I did not receive a call, I waited 4 days and still no call. So I decided to call. The manger knew what happened because he apologized my ankle getting hurt, before I could explain. (So that shows poor judgement knowing there was an accident in your hotel and you don't call to check on guest) and offered to give me a 20% discount. Which feels like nothing, if I hadn't call would have they given me anything. They didn't care that a guest got hurt in their hotel, from a hazard that should have been prevented. I would like to see a full refund of hotel stay. That would seem like a fair deal.

Read full review of Choice Hotels International and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Jun 30, 2016 8:08 am EDT

So you got hurt so a free room will make it ok?

ComplaintsBoard
M
11:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Hotels International unfair policy / website mistake

Booked online, got email, was wrong location! Called within 10 minutes of booking and choice hotels and econo lodge groton unwilling to help in any way! Plus, econo lodge didn't speak english and said doesn't understand, can't help! Least to stay vacation ruined!

Read full review of Choice Hotels International
Hide full review
ComplaintsBoard
E
10:21 am EDT

Choice Hotels International dothan, al.

My wife and I booked a room for two nights. The first night we had a room with an air conditioner that was not working properly and so loud we could not talk to each other without yelling and we could not hear the T.V. unless it was on very loud. we asked for a room change the next day so we would be able to sleep that night and was allowed to change rooms around noon. we went out and came back. we went to bed around ten and was awoken abruptly at midnight by the front desk clerk pounding on the door and trying to break into the room (we had the security latch on) yelling we had to get out and that we hadn't paid to be there. we showed him the receipt and he insisted I go to the front desk. I went and the clerk checked and of course we had paid for the second night. He told me that he was "sorry" and to go back to the room. well then we could not sleep as we were so shook up by what had happened that we spent a second night without sleep. I wouldn't recommend this hotel to my worst enemy!

Read full review of Choice Hotels International
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Choice Hotels International contacts

Phone numbers

132 400 1800 500 600 More phone numbers

Website

www.choicehotels.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Choice Hotels International?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Choice Hotels International Customer Service. Initial Choice Hotels International complaints should be directed to their team directly. You can find contact details for Choice Hotels International above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Choice Hotels International. Discuss the issues you have had with Choice Hotels International and work with their customer service team to find a resolution.