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Econolodge / fraudulent billing

1 Dumphries, VA, United States

My husband checked in to the Econolodge 1/3/2009 at 9:30 pm checked out the next a.m at 5:30. We received 2 seperate charges on the 3rd and again on the 8th. The desk clerk who can barely manage English can not find us in the computer when she finally does says yes, yes you stay 2 nights. I say don't be silly of course we didn't an error has been made, now I'm still fully expecting my refund an an apology-not so fast I am not even permitted to speak to the owner/manager Saeed so I call the corporate office to complain. Evidently they don't care about me or my complaint either they said my husband registered for 2 nights we have to pay for 2 nights. Still expecting my refund and an apology because I mistakenly think they want my business I said o.k so it was a mistake on our part but since we did not stay in your hotel, use your resources or cause you to lose business snce the hotel was not full can I have my refund? Corporate HQ tells me to go pound salt-guess they don't want my business after all. Please, oh please don't give them yours either. It's not like you'll be missing out on a spa like experience or anything. Take your $101.99 to another cheap hotel that is not part of the Choice International chain. Thank you, Nancy Williams

Nk

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