eBay / seller suspension without a reason
Ebay - www.ebay.com
I was suspended from eBay for selling what they called "an unauthorized copy" of DVD's. The DVD's I was selling were completely authorized and legal from USA studios. This was stated in the auctions several times. I have a licensed business and acquire my inventory from USA authorized distributors.
I contacted eBay about ten times about this issue prior to them suspending me. They continuously disregarded my pleas for help and clarification. Instead they sent me patronizing automatic replies about reading their FAQ's (which I had already read and fully understood). They simply refused to address my specific complaints. I begged them to tell me what I had to do to sell my items without them being removed and not be suspended. I implored them to allow me to prove the legal status of these authorized DVD's. I asked them to allow me to send references and receipts from authorized movie studio distributors. Again, to no avail. There was literally nothing I could do to contact anybody and receive a response about what was happening to me. And it all culminated with them suspending me after being a seller for only 3 weeks with a 100% positive review record.
I contacted them via email, via their online forms, via their live help services. Live help attendants told me they had no authority to discuss the issue. Email and online forms responses were just ways to send me automatic cut and paste messages without addressing my specific problem. They don't provide a phone number or physical address or any means by which informed human interaction can occur.
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