SUBMIT A COMPLAINT

EasyJet / disgust to the charge

Edinburgh Scotland Lothian, United Kingdom
Contact information:

Dear Sir / Madam,

I sent twice the letter bellow to EasyJet through their website the first one was in October and the second December. No reply whatsoever from the Airline.
Kind Regards

Dear Sir/Madam,

Booking reference ER35HZH &

I am writing to you in disgust to the treatment and charge that me and my wife incurred at Prague Airport.

We were ushered through the gate as the flight was boarding, and they stated we had exceeded the agreed amount of cabin baggage allowed. So as there was no time to address this issue we were charged for two items, costing 2700.00 Kr - £90.00.

Our seats were 20D & 20E, and for confirmation purposes I have attached the corresponding documents, so as you can investigate my complaint.Although we have also spoken to the flight attendant who cared for us on the flight, and she was also going to log the incident.

Also during the flight it came to our attention that other passengers were not charged for having the same amount of luggage as ourselves. They were not Easy jet plus or Flex I fares, so we did not understand how there was a two tier system. Also to sum up the whole experience from the ground staff in Prague, it was by far the worst I have encountered in all my years flying, and I am 48 years of age.

I look forward to hearing back from you, with some conclusion to this horrible experience. Needless to say this has left a sour test in our mouths relating to this issue.

Kind Regards,

Thereza Castilho & Gavin Dallas

Th
Jan 18, 2017

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