Eastbay / poor customer service

United States

ordered $130 pair of football cleats for Son, turns out they were too big, so I reordered the correct size, and sent back the pair that was too big. 3 weeks later I received them back again with no explanation. When I called eastbay, the rude, and poorly trained customer service person, placed me on hold for 20 minutes, then came back to tell me they couldn't accept the return because they were worn. yes, they were, on a living room carpet floor long enough to tell they were not the correct size. rude/poorly trained customer service rep would not transfer me, nor have a manager call me back. now I am out for two pair of cleats

Sep 24, 2017

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