Dubai First / unethical charges on credit card
I had availed an easy cash loan on 14th February 2017 (AED 35000/- for three years - EMI of AED 1143.72/-)
To my surprise, when I got the first statement of accounts from Dubai First, there was an additional charges of AED 325.27/-
I approached the customer care of Dubai First and was told that it is an insurance (First Secure) and it will be active only when there is a transaction on my card.
(They hide the same while communicating with me regarding the above-said loan EMI)
I had requested to cancel the same and refund the amount since I neither request any service nor any service provided by Dubai first for the said amount.
I got a reply that the amount has to be paid before the pay by date; their management will decide in this regard and later the amount may be credited back to me.
I paid the same, hoping a prompt and just action from the company.
But I was startled when I got the second statement with a First Secure Charges of AED 316.41/-
At this instance, I talked to their customer service and asked for the complaint manager's e-mail address and very clearly declined by the executive.
I continued to pay the EMI very promptly till date. But too dissatisfied with the transaction.
Highly appreciable if you can return the amount that was collected without any justification.
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