The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Dubai First / credit card fraud

1 Dubai, United Arab Emirates Review updated:

My credit card from Dubai First was used in a fraudulent transaction in the USA as I was in the UAE in July 2018.
The amount which was stolen was around AED 8, 000 and now Dubai First, after I have done a transaction dispute, has stated that the merchant from the USA where the transaction was made, has sent the transaction information which states that the credit card which was used was mine and I am liable for the payment of the fraudulent transaction.
I assume that the card was cloned as I was in the UAE and the card was with me at the time of the transactions so how can I be responsible for this?
Mastercard simply states that it is not their responsibility since the financial institution's responsibility in these situations.

Can someone please help!!!

Sep 12, 2018
Sort by: UpDate | Rating


Post your comment