MultiChoice Africa / DSTV
reviews and complaints

Why minimize the day-to-day search on one channel? Bring the option back to scan from ex: 8 am to 8am the next day! It's just easier that way. And one more thing, please stick to one decoder from now on! I had to swap out all of my good working decoders for new ones because I strongly believe that U did send out a disruptive code to destroy our old decoders just so we'd buy new ones.

I take this time to complain about the poor quality of the dstv premium package. i am a subscriber to this package and have noticed that multichoice has removed most of the movie channels i.e 107, 108, 109. i find this very disturbing as we pay R700 monthly to get as many channels as possible. also even in the available channels you seem to be repeating the same movies over and over again. the quality of multichoice has dropped dramatically and we are expected to pay R700 monthly for unsatisfying services. i am Mr X Thomela Id [protected] and cell number [protected].

I am a sports fan and that is the reason why I am paying the very expensive Dstv subscription fee per month.I am very disappointed that Supersport don't broadcast big international Boxing events like Joshua vs Klitshco or the last Gelovkin fight which are major Sporting events. I am not willing to pay such expensive supscription fees and Supersport does not broadcast these events.

Simply put, we as customers pay too much to be denied access to many important events. I'm a sports fan and I was baffled when I got news that Dstv didn't have the right to broadcast the concluded Copa America football competition. This is a major footballing competition, but I let it go. Then I had also patiently waited for the NBA playoffs expecting the games to be broadcasted. But similarly, Dstv did not acquire the rights. I'm a busy person, I rarely spend hours in front of a TV set, I only take out time to watch specific sports and competitions. So what worth does Dstv have to me if something as huge the NBA isn't even broadcasted? I see one simple answer. And it is greed. Customer service should be your priority. Just bear it mind.

Ive made payments on the 3rd april and on the 26 april to multichoice. However according to them no payment was made on the 3rd april. ( this payment was made on the dstv self service ) up till today the 08.05.2017 i have to call into the call center to re-activate my account. I have sent my proof of payments as well as my bank statements to 3 different supervisors at multichoice ( charmaine.[protected]@multichoice.Co.Za, ashenola.[protected]@multichoice.Co.Za and tebogo.[protected]@multichoice.Co.Za) and everyday i call i speak to someone different. According to them, my profile is under investigation. It has been how long already and i cannot keep calling everyday. I need this matter sorted out asap as i will not be paying any re-connection fees and prorate fees as this is an issue that needs to be sorted on there side.

In March 2017 DSTV contacts me for a new payment plan. I knew my payment plan only ended in September 2017. I specifically enquired from the consultant if there will be any penalties if I cancel the current payment plan before September. I was advised there will be none. The new payment plan amount is R899 per month. On 30 March DSTV deducts an amount of R2400 from my account. I phoned in to discuss this and spoke to a manager who advised there was a mistake and the amount is only R216.21 (penalty) plus the R899 payment plan fee. On 2 May 2017 an amount of R2600 is deducted from my account. The consultant I spoke to on 2 May 2017 advised there is now a refund due to me of R1800. Today 8 May 2017 no one can tell me what happened to my refund and the amounts deducted are correct. This is unacceptable and in contravention of the Consumer Protection Act.

Invoicing system non existent!

I have spent almost 10 months now trying to resolve their problem... Over 700 emails, many phonecalls, even a visit to dstv offices and still no where further! Dstv admit there is a problem on their side but have still not bothered to resolve this. I get disconnected, pay within 5 minutes of receiving their last invoice and now disconnected again. Everyone at dstv is still investigating this problem, but nobody has concluded any invesitagation. This is totally unacceptable and a waste of my time! Whatever dstv have suggested I have done. Enough being a loyal customer since 1998! What more must I do? Sick and tired of being pushed around by dstv!

My complain is about women's tennis . Why muitiChoice never showed women's tennis, but always bring men's tournaments . We don't want discrimination between men's and women's tennis. There is people who want to watch women's tennis too. Please let's we watch women's tennis tournament too. We only watched women's tennis when they play slams . We need more wta live likes atp . From ST Uhongora

I applied for the Price lock option at Multi choice February -March 2017, got new Explora installed and contacted Multi choice regarding connection and confirmation of payment method. I confirmed banking details for debit order as I had been paying by debit order. Beginning of March no debit order for Multi choice went off my account, I contacted them and were informed the Price lock department will be in touch with me. Which never happened. In April an amount of R458.43 were debited, this was strange to me and I expected that they will correct it with in days. Then I received an sms middle of April informing me my pay-plan is in arrears, I contacted Multi choice and was informed that they noted on the system the debit order for 2 months had not been activated on their side but will escalate to Price lock department whom will contact me..That also never happened. This month all 3 moths of payments got debited to my account. To me this is not acceptable as I've done all on my side to resolve their mistake. They neglected activating the correct payment why should I suffer the consequences. This is also contradicting the original agreement between me and Multi choice.

i did a payment via my mothers cellphone app and on the app there was no option to put a ref number so at the end i had put my initials and surname, that was on the 27th April 2017 and to this day i have not been reconnected even after i have emailed proof of payment to several consultants but still i am told they cant find the payment. everyday i call and spend an hour on the phone without no positive outcome

November 2016 changed my Compact decoder, upgraded to Explorer Price lock and immediately cancelled the Compact and asked them to continue with the debit order as they used to debit on the previous account including the insurance amount. Little did I know that It will be the beginning of all my problems
January 2017 I received an sms saying I own R1959.55, to my surprise I was not aware of the outstanding balance, as I knew I had arranged for a debit order
Now am being called by lawyers telling me that my account was handed over as I owe the amount of R199 on my Compact account, the very same account I closed in November 2016, to make matters worse I still get calls from multi choice asking me if I want to upgrade to Explorer of which I already have how unprofessional and unorganized, Now am getting calls from Black and associates saying I own again and again and then they go and debit an amount of R2400 in March and April R3009 without arranging it with me, am still asking myself why did I upgraded to Explorer as now I am being blacklisted without warning, without being aware
Just like that

I need to know what will happen now as I still have not received any feedback or updates on this matter
Yours unhappy client

Mrs Khumalo

Good day
I am extremely frustrated with dstv accounts department.
My id. [protected]
I have now written many emails, contacted you via your online web, phoned in and all to no avail.
In december 2016, I upgraded my existing old dual view decoder and replaced it (using price lock) with an explora, and two additional decoders, which was installed by an multichoice recognised/approved installer. they “handled” everything, disconnected the old decoder service and activated the new decoders again telephonically and here all my problems started.
For more than 20 years now i’ve been a client of first mnet and then multichoice so it leaves a very bad taste to now be treated the way as I am….
You (multichoice) kept on debiting my account (which I now know was the old account) but not debiting my new account which I was brought under the impression will happen automatically, and in april 2017 I got a message that my account is more than r4000 in arrears, how the hell is this possible, what happened to the r899 per month that you debited my account with?
I am at the point of seeking legal help, and going to the consumer board and if I have to cancelling my subscription with multichoice if you refuse to assist me in this regards.
How is it possible that you allowed my account to go in arrears for 4 months, yet deducting r899/month on a subscription that was cancelled, did you then in other words stel my r899 for 4 months? why am I not credited on the new account with the monies (4x r899) that you took as payment on the cancelled account?
You just carried on and debited my account this month by r3, 085.22!

It's not the first time and as a premium subscriber enough is enough.

Yesterday (01 may) programme the quad came on catch up - s1e4, and it's the sage exact episode as last week s1e3
Can you not put on the right episodes after all we do pay for that service!

Tonight 02 may I sit down to watch catch-up of quantico s2e20 and it's the exact same episode as last week s2e19

Seriously this is an insult to premium subscribers we pay for a service and we expect exactly that service

Please rectify the problem asap or I will go very public with this.

M burger

Good day. DSTV Smart Card Number: [protected]. My account was disconnected on the 24/04/2017 as the account hasn't been paid DSTV never debited the money nor notified me that it wasn't paid since December 2016. The settlement amount I was given was R4745, I have been phoning the call centre [protected] numerous times and keep being told they will escalate it to the Payment Plan Department (Accounts Department) and will be contacted within 48 hours. Apparently they are not the department that can assist with this, and I can't contact them myself but the call center person will escalate it. I have spoken to four different call centre people, one less helpful than the other. One of the call center ladys mentioned that the previous 3 escalations were never done, although I got reference numbers for the last two, even the messages on the account from previous conversation is very vague. (Refr: 2878390-i95 & 2878390 - i97). I am really very disappointed with the service that I have been getting. I have not even had the opportunity to speak to someone about this account. Why did they never debit my account as arranged over the phone. Why did they wait 5 months to cut my account and wait for me to phone in and query it? Why did they not send an sms to report account not paid then I would not have had such an account overdue. Not happy. It doesn't even help phoning the call centre as the service is absolutely pathetic. Not helpful at all just passing the buck all the time.

Good day. DSTV Smart Card Number: [protected], account number 1185977. My account was disconnected on the 19/04/2017 as the account hasn't been paid as DSTV never debited the money nor notified me that it wasn't paid since January. The settlement amount I was given was R3006.59, I paid this on 26/04/2017, to date my account is not reconnected. I have phoned numerous times and keep being told it will be connected by the end of the day, nothing happens. Apparently they are not the department that can assist with this, and I cannot them contact myself but the call center person will escalate it, one of the call center ladys mentioned that the previous 3 escalations were never done. So i am pretty much at my wits end with DSTV. I have tried every means to sort this out, from Self Service, Calling the center, Facebook - not one reply that is helpful. The service I have experienced over the last 2 weeks has been shockingly poor, and i have lost faith in your call center agents.

Channel 211 supersport 11 & 223 supersport 3 play the exact same content. I am currently watch arsenal Tottenham on both channels? Not the 1st time I noticed this but after a lengthy period of ignoring this it has become quite irritating whilst the monthly premium has increased only to pay for 2 channels playing the same stuff? Instead of focusing on what is really og interest to the Namibian public we pay extra for duplicate channels, why couldn't you focus on getting us the Golovkin Brooke fight or Joshua Klitschko? Don't even want to mention the test series of RSA vs Aus cricket.

I('Tunde Ademola Quadri) paid for the Gotv service online, but you didn't put me on. The television is still showing E-16 and am not able to watch any channel. I paid 1, 900 on the 26th of April 2017 through first bank and you have not fixed it. Please put me on on the Gotv because I paid already. This is bad!
Phone number: [protected]
The IUC number is [protected]
Your Acct 300XXXX758 Has Been Debited with NGN1, 900.00 On 26-APR-2017 19:51:22 By BILL PAY/[protected]/[protected]/GoTV.

It take now as one of the eriteted mosquitoes coz now m always calling u about the same problems guys my dstv is disconnected 4 2weeks now bcz of your mistake u said I did not pay my account n I e-mail u my slip that I paid 4 days before my due date instead of opening my dish u gave me a case number what a poor service pls guys i work hard 2get the money 2pay dstv pls take your job c-rus

You advertise that Midsomer Murders is now on Catch up, we stop recording relying on Catch up and now we can't find it on Catch up. Yes, we did search for it in terms of spelling it out and waiting for all results to load.
This is disgusting, the service is paid for and you willy nilly add and remove as episodes of seasons are being aired, then randomly assign episodes to be downloaded.
If Midsomer Murders is still on Catch up and us not being able to find it is a "glitch" then I suggest you step up and ensure all your platforms run smoothly before adding more money sucking schemes, such as Showmax.

Moatse catering family member was hired with a golden handshake and how does she go into my relationship, and the staff member said the sell rotten food at the canteen itshegen alleta moshugi and she also told me about the employment of moatse catering company family member and she distroyes peoples lives plus she makes people work over 8 hours a day without paying them well, and they said multi choice won't entertain such complaints, it means she will use the golden handshake again I hope you will get back to me or I'll take it further ...hoping you will get back to me people are seriously looking for jobs and management is hiring people with Golden hand shakes and nontobeko knows everything together with captain joey moatse and chief Nathi i and thy said multi choice won't entertain such complains is it true, I don't want to take the next step because it will really show what kind of multichoice is please get back to me as soon as possible I'll give you even more information about this