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Doubleday Book Club / No Response to emails

United States
Contact information:

I have emailed them several times regarding one issue or another.
My original shipment arrived with two books having seriously torn book jackets.
They have never responded to any email whatso ever.

Just recently, I contacted them to alert them to having not heard back from them on that.
again, no reply.

also recently, i contacted them becasue they billed me for 2 automatic shipminets - on the same day.

I still have not heard back from them.

Do

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