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Domex UK / Slow, non responsive, lazy and unreliable repair engineers

United States Review updated:
5
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We are a professional couple with very busy working and traveling schedules. Our Bosh dishwasher broke down and we found hard to arrange a repair visit by calling the regular Bosh assistance. We therefore decided to search online and found on google a service called: www.domex-uk.co.uk, which promises to repair dishwasher for GBP70. THe website is very easy to use and the forms are very easy to compile. Users give their names and address, chose a time slot and a day and shortly after submitting their requests, they receive a phone call confirming the time. The problem starts when the call center communicates with the repair engineers. They are slow, non responsive, lazy and unreliable. We have arranged our first appointment three weeks ago and our dishwasher has not been yet repair. To be fair, an engineer showed up two weeks ago, did not fix it, but asked for GBP35 just for showing up. Now they seem lost. I wonder, if I can get a refund.
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Er
  6th of Jun, 2016
Agree Disagree +1 Votes
I had the same issue with this company as well. Manage to get a engineer out after a week it was no point him turning up. Totally clueless wanted payment for so called consultation or estimate fee. Showed him the door. got another company out who fixed problem in no time. As for their customer service the reason why it's rubbish is because you are speaking to a call centre in Bulgaria.
Me
  3rd of Sep, 2017
Agree Disagree 0 Votes
Worst company ever engineers cannot even speak english. Guy did not have a clue how to fix our american refrigerator instead told us a pack of lies that it had a gas leak and could not be repaired. A local engineer fixed the problem in no time which was not a gas leak. They replaced a drain heater.
Check this company out and ask question do not hand over any money. Also their reviews are fake mainly on a paid for reviews site reviews.co.uk. As soon as a bad review is posted it is push down by loads of so called good ones. A pack of lies.

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Domex Logo Domex
Customer Service
Overall Satisfaction Rating

8 Reviews
61 High Path, Wimbledon
London
England, Greater London
United Kingdom - SW192JY
+44 20 3124 1872
+44 20 8099 8399
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