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Dollar Rent A Car / admin fee for toll road

1 United States

I wanted to file a official complaints about the Admin fees they charged for using a toll road. I haven't been notified about the $15 admin fees per transaction. There was a toll charges of $1.35 and they charged me $46.35. There was no toll booth on the road otherwise I would have paid that amount right away. I reported that to rental car staff and they said that it would be charged later. I checked my credit card today and they are saying that I drove 3 times on toll road for $0.45 cents per trip and $15 was the admin fees. I feel like I have been robbed on road by them.
I request you to look into this case and process to refund the admin fees. The transaction ID is 24493986304026462818941.


Nov 4, 2016

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