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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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8:28 am EST
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Dollar General left alone in store while employees smoke

As soon as you entered the store it was overwhelming. After not being greeted, I shopped went to cash out. There was no one around. I was left completely alone in the store. I waited and looked all around thinking maybe an employee was stocking the shelves or was in the office. that's when I noticed both employees outside right in front of the door smoking. I stood and waited and stared to get their attention. Finally a woman "Amy" as she wrote on my receipt.. came in. She said "sorry, he made me do it" and then laughed. I didn't laugh. I didn't smile. This was not funny to me. I don't come to a store to wait around for the employees to finish their smoke break. Is it customary for dollar general employees to take smoke breaks at the same time, and is it allowed, to take it directly in front the store where customers walk in.. through the cloud of smoke? I now know when I entered the store it stunk so much of smoke.. because I'm sure this wasn't the first time they were outside doing this.

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7:53 am EST
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Dollar General customer service

I had gone into the Dollar General up here in Flagstaff, AZ on Friday 11/17. The address is 1300 S Plaza way.
I have never been appalled by the state of a store as I was on this day.
first off, there were boxes, unopened throughout the store haphazardly on the floor. HUGE safety issue!
I finally found what I was looking for and stood in line for approximately 10 minutes to check out. The one and only cashier called for back up with NO ONE coming to her rescue! FINALLY, after about 5 minutes someone actually ran through the front door to the back(to clock in?) and he got on a register. Mind you, all i wanted to buy was a new toothbrush. 3p.m. on a Friday afternoon is NOT the time to have one or two people working. They need a couple of more.
I have been in management for more than 30 years and if i EVER ran my area like this i would surely be fired. This is why I would NEVER go back there.

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10:08 pm EST
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Dollar General coupon and shopping

Okay I went to go shop at night at Dollar General at Zapata Highway in Laredo Texas and had a bad experience with purchasing. I had everything correct with my coupons and the cashier decided to lecture me in how my coupons are suppose to be used and how they are suppose to be used. She told me that I could only use one coupon per transaction that i couldnt use multiple coupons. The coupon clearly says "One Coupon Per Purchase" which means one one per item and i used it exactly how it states. She went ahead and told me she couldnt accept them unless i only use one that I was wrong in whst the coupon said. So i left everything i got and left. They really need to be alot nicer and more cooperating because i showed her everything in using coupons and still didnt comply with the information provided. I would like for this to be addressed to them before you all start loosing more customers because of them. Thank You!

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9:12 pm EST

Dollar General dupo il store management

This store is ridiculous, half the aisles are completely blocked with pallets of unpacked merchandise so you can't even access them and all of the shelves are bare on a daily basis, something needs to be done with this store. This has been this way for months and seems to get worse every time I try to shop there. I have attached pictures to prove it. Horrible management!

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11:51 am EST
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Dollar General cashier was extremely rude and unprofessional!!

I spend on average 100.00 to 200.00 dollars a month at the dollar general (I live in a rural area). I purchase several grocery items and most of my household supplies there! That will be changing after my humiliating experience at your dollar general in Hamilton, ga on 11/16/17. In June my son was diagnosed with a rare and potentially fatal bone infection (osteomyelitis) that required a month long hospitalization in Orlando Florida. We didn't know if he would recover much less be able to play sports but he was chosen to play on our city's all-star football team! It requires us to commute 20 minutes to his practice field and we needed to stop at a store to get cash back to purchase his jersey (money was due that day) so we stopped at this dollar general and I got in line to make a purchase (a black and mild cigar for my husband) i waited there for 15 minutes behind four people as she struggled to get the register working properly (she had to get help from another cashier ) when asked if she had the cigar she bluntly says "no ma'am we don't " the other cashier says" wait I'll look for you I think I seen some " she looks around for me then apologizes for not having them ..I said it's no problem and asked if I could get cash back if I purchased something else. The rude cashier with the pink hair and pink eyebrows smirks and says "yeah" I said" okay well is there a minimum purchase requirement in order to get cash back ?" Being that im still in line and didn't want to leave the register I go to grab a hand sanitizer or lighter off the rack next to the cash register and she abruptly says " yeah but you gotta get to the back of the line " dumbfounded because I haven't finished my transaction I asked" why ?" and she smacks her lips and says "because you got folks behind you " I said okay but im right here I haven't left I'm still in line trying to complete my transaction " she responded "okay and ? You have a nice day!" It took every ounce of me not to cry! I've had so much going on and she was so rude I felt like the size of ant when I left out of there ! My son was late for practice and my whole night was ruined ! I'll never be back again!

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1:43 am EST

Dollar General they falsely id me on camera sent sheriff's to my home authorities false id

I am a disabled individual receive SSI I got a text from my neighbor saying that the manager was sending two sheriff's to my home I have no criminal back ground never been in trouble.They had forgotten my name by time they got here ask for Linda not Lisa they just walked in my house started search.Not knowing I have panic attacks with phobia big difference, manic depression, paranoia. I emailed the dollar general she said she would investigate she was to busy trying put blame on officer. That a different party I dealing with them separate. I have one witness still working at store she never investigated. I wrote a demand letter to keep from going to court I asked for $900.00. For humiliated my name in front of customers, to this day I am paranoia to get out any store. I went into deep depression paranoia anxiety was and is bad. I didn't sleep for days.and all this bothered the cronic pain I have. I know Dollar general is not supposed to do things that way they did me horrible. And they knew me by first name that why the only worker left went to store and look at camera knew it was not me.Dollar General has me sending other people in store.present. I would like someone investigate the lady I never heard back from and I file this last complaint.And I will get legal aid by disability advocate I sent two photos showing I'm Disabled medical record shows I have agoraphobia panic disorder episode s of anxiety.

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pobarjenkins
Minneapolis, US
Nov 17, 2017 2:51 am EST
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The sheriffs would not have been legally allowed to enter your home unless you permitted it or they had a warrant. Did they give you a reason as to why they wanted to search your property? Do you have proof it had anything to do with Dollar General? You may want to be careful with your $900.00 "demand letter, " as some may interpret that as a form of extortion.

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6:15 pm EST

Dollar General employees soliciting

It is embarrassing for a customer to be continuously verbally solicited for charity purposes at the check out counter. I don't know if you people have made it a company policy to have the employee to do this in order for the customer to be forced to buy an item from your store but that is the way it seems and it is irritating to the point that i don't want to visit this store again. It would be better to place a sign for the customer to read and make the decision for themselves. I certainly don't mind giving for toys for tots but on my own terms and time...absolutely not if i am insulted or made to feel guilty if i don't. Don't have names and didn't ask but i am sure if this is a company policy then you are the one's that have put your employee on the spot and this needs to change. People don't want to be harassed into buying something.

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pobarjenkins
Minneapolis, US
Nov 17, 2017 3:53 am EST
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It is extremely likely that this is a policy set by management. Do you have any examples of how they are harassing, guilting, or insulting you when you do not donate?

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Pat52
, US
Dec 02, 2017 7:28 pm EST
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Yes, they seem to think the toy I bought was too cheap so the next day they tried to push a higher priced toy at me to buy.. I don't think they should pick the toy they think a person should have to pay for.

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pobarjenkins
Minneapolis, US
Dec 03, 2017 12:13 am EST
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Replying to comment of Pat52

Did they say something specific?

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Pat52
, US
Dec 04, 2017 9:00 am EST
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Just that they threw items on the counter and ask did i want to buy one of them and it only cost x amount of dollars. I stopped at other $ stores that had the toys for tots and they didn't do that, we had the choice of picking what we wanted to put in it without any comment from the cashier. Most of the time i go to there with just the amount of money for the item i am intending to buy and it's embarrassing for them to put me on the spot when i may not have the money they are asking for the item and even if i did, they should not do this and as i said it should not be a company policy. This is just a harassing way for the store to get praise for the charity and make more money from the customers.

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8:47 am EST

Dollar General customer service - unethical behavior

Went to your dollar general at 2106 Union Blvd allentown pa; around 9pm as while shopping some of the lights turned off. cashier stated they were closing. Well on the door it stated closed at 10pm.

People were trying to come in and shop they had door locked and not letting them in. it was only 9:30 pm.

was rushing and also locked the door so therefore lock inside which i know it not acceptable.

also was shopping for you penny sales and 90% off items and she was refusing to sell them stating they were not to be on the floor for sale.

I think this was very unprofessional and unethical.

would like to be have a resolution or compensated for the all the issues and the rudeness of these workers at this location.

this is not the first time as i have seen them talking rude to the customers on occasion. will not be shopping there no more after this incident.

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pobarjenkins
Minneapolis, US
Nov 16, 2017 6:06 pm EST
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You should call the store manager or corporate customer service directly with your feedback. This way they can make sure that proper policies are being followed. You are in no way entitled to compensation however.

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10:25 pm EST

Dollar General holiday pay and thanksgiving hours

I would like to complain that your making your employees work a regular business day and not giving them holiday pay on thanksgiving or Christmas Eve. We have family too if your to good to be in the office on those days than why are we not good enough to be with ours. Dollar general is a selfish company who does not think about their employees. I would never recommend anyone to come to this company.

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Dlds
, US
Jul 05, 2020 8:15 pm EDT

I think it's nonsense that employees get holiday pay for Easter, Christmas eve and Thanksgiving but don't recieve it for the 4th of July.
Last I checked that is a national holiday!

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10:23 pm EST
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Dollar General sheela. "district manager" derby, ks

I overheard a district manager talking to an employee in a store. She was extremely inappropriate. The employee has always been kind and helpful. She was asking him questions that (as a retail manager myself) are inappropriate if ILLEGAL at best. (Beliefs, lifestyle, family, etc.) I was shocked. This is NOT how a leader acts. As a leader, you should coach and inspire your team. This "leader" (Sheela) was demeaning, rude, inappropriate, and unprofessional. I hope I never shop there on a day that she is there again. I felt bad for the employees.

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2:44 pm EST

Dollar General a dollar general worker

Me and another lady had been standing in line for over 10 minutes. Only One register was open. Finally that guy called for help to open another register. A guy named Donny finally came to front. He told me and the lady that had been waiting forever that we weren't in the proper place beside the line forms here sign and told is to go to the end of the line. Luckily, the other people in line knew that we had been standing there first and allowed us to go ahead instead of all the way to the back. DONNY is the rudest person that I have ever encountered at a dollar general store. He continued being disrespectful and rude and it was apparent he was just upset about being called to open a register. Something needs to be done about DONNY! There was no call for his behavior!

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11:44 pm EST

Dollar General your truck drivers

You had a truck driver here in Ada Oklahoma today around noon blow a red light... The lights turned green for traffic to start when he went through the intersection and then kept speeding away on highway 1 East bound..Didn't get the truck number but got the trailer number 32194... You really need to put numbers to call on the trailers ... Hey we are all in a hurry but not that big of hurry to die !

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pobarjenkins
Minneapolis, US
Nov 15, 2017 1:02 am EST
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You should consider calling Dollar General's corporate customer service as they most likely will not see your complaint here. Hopefully they're able to locate the driver.

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7:40 pm EST
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Dollar General management

Hi my name us Quanesha and i never do complaints but i felt it very necessary to inform you all on they type of management you have running yours store. You employee Jess was a super star in thee situation at hand as well. Your manager's Ruby and Mark (im not 100% on his name).They are the managers at the center in the sahara center in las vegas nv on sahara and decatur... They were very rude and did not attend to not one customer who came to them instead they keep sending them to the one cashier jess who had a line of about five. I asked the managers to help her clear the line they basically said she got it and continued to both work on one pog together instead of helping customers. While jess helped and greeted everyone in the store while they said nothing (standing by the door). I dont get why they wouldn't come over and help and made it obvious that they didn't want to. Dont get me wrong i understand floor plans have to be changed and the store needs to be up to par BUT customers come FIRST and when you have one employee on the counter with a line you kill they line then get back to what you need to be doing. I was very disappointed as where many other customers. We all spoke about it and could clearly see the problem. Jess was amazing and kept apologizing for the wait and thanking us for our patients . Maybe she should be running this location.

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4:14 pm EST

Dollar General employee

On 11/12/17 around 6:00 pm I went to the Dollar General Market in Shelbyville, TN. While shopping I encountered an employee twice. She was stocking shelves near the back of the store. I left my cart to the side of the back aisle but made sure that it was not blocking. I went up an aisle and when I came around the corner to my cart this employee shoved the cart at me and appeared hostile. I continues to shop and as I neared the front this same employee looked at me and kicked a display box out towards me as I passed. I had to maneuver around it. She still seemed very hostile. I have only been in this store twice before in the last year. I live out of town very seldom come to shop at this location. I won't be back to this one. I asked her name and another employee said her name was Dottie.

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3:02 pm EST

Dollar General severely unorganized

We use the DG in Alturas, CA all the time and we have noticed a change in management and the store is a mess. Nothing is organized items are spread all over and thrown on the floor. It's like no one ever cleans or organizes the products. The store just looks messy and trashy. I love dollar general and love what they provide but it looks like anyone who works there doesn't care

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11:01 pm EST

Dollar General employees attitude

On 11/12/2017 I came to the store on Anderson RD and 149 its a neighborhood store around 730 pm I came in and bought some things so situation was allright then. when I got home I noticed that a key was missing and went back to the store to ask if somone found or turned it in . So entering the store I was greated by a store associate and asked if the had seen or has any one turned in a key Brittany started to laugh and called me a dork as I explained she begain to laugh at me again and call me names and laughing so I went around to looking on the floor the other associate knew any thing about my lost key and she exclaimed again that's what they are? Man she meant me so rude implying that all men are dorks and walk around with the hardness . Then I left the store. Very unhappy .

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6:55 pm EST

Dollar General service i’m complaining about

The dollar general on 1193 Hwy 42 in petal ms is the worst dollar general i have ever been to. Saturday Nov 11 to get toilet paper and i had a coupon from my local newspaper i was going to use. Well i went into this dollar general and the manager Sabrina was ringing me up so i handed her my manufacturers coupon and she tells me if the app on her cell phone don't take it then she can't except it, so she starts downloading a app on her phone, the line was extremely long. So I'm like when does employers get to use there personnel cell phones to check things like that. So she goes on to download the app and then she says your commiting fraud with your coupons and I'm like how is that possible. Yes have never been more humiliated in my life and when i told her i was going to call corporate she laughs and says good luck. I will never go back to this dollar general ever again i will rather go to my local wal mart instead of dealing with somebody like her ever again. None of my hard will ever go to that store.

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6:38 pm EST

Dollar General store, manager and employees

This Store is filthy! A mess! People have said that they will quit going it is so filthy! Every isle has boxes and boxes of stuff. Some times you go in and lights up front part of store are off; Many, many times there is not an employee in sight! I have been in line with three people when there was not an employee in sight. I went to look for one to check us out and found one at back of store just to be informed they were "on break", rather than looking for someone stays yelling a name, I told her nevermind I was leaving and left my buggy there. It has recently changed managers and it has become so bad in just a few weeks, it is unimaginable! If this store's sales drop, it's because the place if filthy dirty (even floors look like not swept in weeks), and you can't even get down an isle to shop, and there is no employees around. Surprised not shoplifted out of business. And if there is an employee, they appear to be high, and sometimes just downright stupid! If I knew who owned this store, I would contact them personally to just ride to the store unannounced and see for themselves. We need this store but I won't be back until it is cleaned up, it's been here years and never been like this, not even close to how it is now.

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5:08 pm EST
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Dollar General product availability

I have called every Dollar General within a 30mile radius of my home to locate an item in one of your ads and NO ONE has it! I even looked to order it online, typed in the exact name of the product, as listed in the ad, nothing! So I'm wondering, did Dollar General false advertise an item or is this something corporate can send me? The item is the Baby Explorer Table.

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Update by KoreanO78
Nov 11, 2017 7:14 pm EST

Every store I called said, "They hadn't received that item" and/or "Not every store gets what is in the ads" So thanks for the assumption.

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Shaun R.
, US
Nov 11, 2017 9:41 pm EST

Each state has certain consumer protection laws which protect against 'bait and switch' advertising. I can't begin to tell you what your state offers, but you may want to look into it. Generally speaking, when you really know the protection your state provides, you're better able to insure you get what is advertised.

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4:29 pm EST

Dollar General all coupon policies

I am very disappointed in this store rules on coupons...I use a lot of coupons and I have been noticing that this store employees make they're own rules on Wether they take them or they dont...
I went to three different dollar general stores and omg...the employees, the managers attitude towards taking coupons is horrible...they made me feel like if I was robbing the store...I would love to get the coupon policy...and the employee and managers should be better educated.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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