[Resolved] Docwellbee / unauthorized debit card charges with no information received to date in mail
On 10/29/15 I called [protected] to claim a reward notice sent to my residence. I had to agree to listening to their promotions and was told there would be a $5.95 processing fee which is how my visa debit card number was obtained. The claim # given was [protected]. The only company I recall agreeing to a trial membership for free was Daily Savings Network, which I cancelled within the trial period when I received their welcome letter. I was told by the notice of reward people that I would be getting the $100 gift card in the mail and checked several times with them when I received nothing these last few months in the mail. I only noticed debit card withdrawals from Docwellbee Company today checking my bank statements [protected]) for 6 different charges on 11-02, 11-16, and 12-14-15 totaling $108.60. I called this company to find out why I am being charged for nothing and was not aware I was even a member because I received nothing in the mail from them at all. All I could do was to cancel the membership to avoid further charges and was only credited for $24.90 per their representative and told I couldn't get any previously so-called sent mail regarding the membership. The # I called is [protected]. I sent them an email with my complaints I was given the company name Leedgen Co. in Akron, Ohio from a cust. service rep when I called again to get some answers as they were the ones who started this with their claim reward nonsense to begin with. That # is [protected]. I will provide that email and the bank statements after I submit this to you and see if it is worth pursuing. It is all very confusing and I smell a rat in this business.
Docwellbee customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.