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Dnata Travel UAE / flight ticket refund or rescheduling

Dubai, United Arab Emirates
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Good afternoon,

I booked a flight with Dnata online service for the 9th of September 2016 and I had to cancel it because my father passed away and had to relocate from Qatar to Italy immediately. For this reason Dnata gave me a flight voucher which expires on August 3rd, 2017. When it was time to reschedule my flight or get refunded they found all sorts of excuses not to do it. I searched up another alternative flight on Qatar Airways and they told me in their system they were seeing double the price. Then I asked for a refund and they told me they could do it as the credit card and account used to book it do not exist anymore. I have everything in writing as I exchanged email correspondence with their Customer Service.

  • Updated by Francesca De Petris, May 10, 2017

    Sorry there is one typo: Dnata said the refund was not possible because the credit card and account used to book it do not exist anymore.

Fr
May 10, 2017

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