Digitel / false advertising
Digitel is advertising several plans for DSL ranging from 384Kbps to 1.5Mbps under the Bida program bunndled with a landline. After installation of a Bida 1232/832 Kbps line, it only tested an average of 431Kbps. The best I got was 450Kbps so it was close in every test in the mid 400 range or half of the advertised 832Kbps. I have placed several called to customer support and they say that they have checked the line and its just busy before 10pm and after 8am. I checked it after during non-busy times and my speed didn't change. The modem reports 512Kbps download speed as well. I ask customer support to change my plan to 512Kbps since that is closer to the speed I get and they said the office had to do it. I went into the office today and the customer support rep stated that "you will only get half of the speed on the flyer". I ask why do they advertise the rates falsely and to change my plan or give me the rate I signed up for. I don't know what my next step is besides a complaint to DTI or get a private laywer.
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