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[Resolved] Digi Telecommunicationsfamily package rm150 (3 line)

5
L Nov 15, 2017

Dispute November 17 payment:

I have signed up 150 family plan 3 number.

I notice there's additional charges on one of my family subline with RM50 whereby I was told it supposed to be unlimited call for all 3 family line. Please provide explanation and contact me on my mobile at [protected].

Remark - I have called up helpline earlier as the mentioned number was barred last 2 weeks, I have informed the helpline NOT to unbar the line if involve additional charges and I demand for proper explanation for the family package (3 line for RM150 monthly commitment). But I found out the mentioned number has been unbarred without my consent on the next day after the call made.

This appears there's additional charges for this coming month and maximum cap for each number, a clear explanation is appreciated.

Regards,
An unhappy customer

Digi Telecommunications

  • Resolution Statement

    NA

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