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[Resolved] DHGate.com / unauthorized amount

1 Memphis, MI, United States Review updated:

I made a purchase for $115.03 on December 27, 2017 but DHGate took out $115.03 and $116.18. I only made 1 purchase what do I need to do to get my money returned before I dispute this with my bank because the $116.18 is an unauthorized charge my shoe shoe purchase was only $115.03? I should not have 2 different charges for a purchase that was suppose to be $115.03.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • DHGate.com Customer Care's Response, Jan 24, 2018

    Hi Erica,

    Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

    Please also provide us the following so we can trace the other charge:

    1. Last 4 digits of the card used
    2. Transaction Amount
    3. Transaction Date
    4. Card holder's Name
    5. Screenshot of charge from DHgate

    Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern.

    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

Er
Jan 1, 2018
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Comments

  • Ar
      24th of Jan, 2018
    0 Votes

    Scam! they are selling default products and once you pay the price they will block you!They are being so cheap, irresponsible and fake! They contact you very provisional way once you have pay they money they start making less communication and then blocked you!

  • Al
      24th of Jan, 2018
    0 Votes

    Scam! they are selling default products and once you pay the price they will block you!
    They are being so cheap, irresponsible and fake! They contact you very provisional way once you
    have pay they money they start making less communication and then blocked you!

  • Cr
      26th of Jan, 2018
    0 Votes

    yes they will fight with you to get a refund. dont send them any information they will say they need more. then they have all your personal info.

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