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Despegar.com / flight ticket wrong #[protected]

1 Thailand Review updated:

We bought two ticket from Phuket to Singapur from the 3rd of January to the 6th of January.

In the beginning we bough the departure at 10 40 am. I actually print the reservation.
Days after you sent me my confirmation ticket but with a different departure.
Now you are sending us at 21.00hrs.

We are so mad about this. Why did you change our departure with out our permission.
I need you to fix this urgently.

I leave in Thailand and I haven't been able to communicate with you.
It is an emergency as we are leaving in 4 days.

Alejandra

Al
Dec 29, 2017
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Comments

  • Ri
      7th of Jan, 2018
    0 Votes

    Alejandra,
    I have also experienced the incompetence of this company, please let me suggest that you make a complaint on their LinkedIn page. We need to let others know what this company is doing and how wrong they are behaving towards their customers. Sorry that this is not the help you might have wanted, but I can relate to how bad you must be feeling.

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