[Resolved] Dental Works / bad service
DenatlWorks, 226 Crossroads Blvd., Cary, NC 27511 This chain claims to have lower prices on various dental treatments, which indeed it has. However, it seems they recommend deep cleaning to people who do not require it. I went there in April 2006, after a few years of not going to the dentist, and they told me that my teeth need deep cleaning (~$600). I thought that it might be true, considering my history, yet, in the back of my mind it seemed strange - I don't have any of the symptoms that THEY tell you require deep cleaning (advanced gingivitis - bad breath, bleeding gums, etc.). I told my friend about it, her sister is a dentist, and she told me
that the company her sister works for (in Florida) makes her recommend deep cleaning to everybody. It's a scam...
So I called DentalWorks and told them that I want to have a regular cleaning (about 10 times cheaper) instead. They told me they couldn't do that - they have to follow their recommendations, and that I will have to go somewhere else for a second opinion.
I did that, and my suspicion was confirmed - indeed I did not need deep cleaning. The hygienist was appalled by my story (saying they give bad name to her profession). So if DentalWorks recommends deep cleaning - get a second opinion.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Dental Works Customer Care's Response, Aug 31, 2018
If the dental office has not been able to resolve your billing concerns, please contact our Patient Quality Assurance Department by calling 866-892-9274.
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