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Dell / ridiculous customer dealing by customer service manager canada

1 Canada

I called dell customer care support Canada to seek help on ongoing sustem exchange and that i wanted to buy the exchange system and if arrangement can be made for the same and if not I asked for 25% refund on my original purchase as compensation for 4 months of harassment and spoke to joe who is the manager as I was told by the team of dell Canada customer care and she was the rudest person I ever spoke to ..I have been dealing with issues with my laptop purchase since september2018 and she totally ignored my frustration over it and was trying to walk all over me with her rude and loud tone and got onto my nerves and I had to finally hang up the phone
I called dell Canada customer service again so I could talk to some other supervisor or senior in regards to same issue but I was told there is no one I can talk to except JOE again and joe is manager for whole Canada customer service
I have been life long customer of dell so far and never ever imagined such pathetic services from dell and that such ridiculous people are hired by dell and on top of that dell has no one else whom a customer can talk to

Jan 21, 2019

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