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Dell Inspiron 1525 / hard drive failures

1 PA, United States Review updated:

I purchaed a Dell Inspiron 1525 Laptop on December 2008. In April of 2009 my hard drive completly failed for reason I still don't know. Rather than go through the B.S. of trying to get Dell to stand behind their warranty promises (I read the other complaints only after it failed) and all the wasted time and issues that always go along with trying to get any company these days to stand behind their product, I just went and replaced the 250mb Western Digital Scorpio Blue hard drive with a new one at a cost of $65. I also sucked up the lost family photos and itune songs thinking I had corrected the problem and the new hard drive. Low and behold, my new hard drive just failed on me as well in August 2009. Well enough is enough, I just listed the shell of my Dell laptop on ebay and shelled out the money for a new Apple MacBook Pro and the wireless backup drive. And even though it cost me more than my Dell did, I have read the writing on the wall and the outstanding reviews on the MacBook. I also no longer want to deal with the B.S. that seems to accompany a PC. My advice, avoid the Dell Inspiron 1525. I think it has an overheating problem that fries the hard drive after several months, either that or the hard drives are junk to begin with.

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  • Ju
      24th of Aug, 2007
    0 Votes
    Dell - Overcharge!
    United States

    DON'T BUY ANYTHING FROM DELL. In March I sent Dell a check to pay off the purchase of a laptop that I had purchased on an interest bearing account. I also had a non-interest bearing purchase that I said I would continue to pay off in the interest free period. Dell misapplied the payment and paid off the interest free account. I wrote every month telling them of their error and they never replied. Now that everything has been paid off they continue to insist that I owe them over $100 in interest. Finally, this week (August 23) they inform me that it is their "policy" to apply payments to the oldest account, and that since it is an automated process they are unable to apply payments as directed by the customer!! As this "policy" is not stated anywhere and they neglected to reply to any of my letters over 5 months I continued to refuse to pay and sent further documentation and copies of my letters. Their latest offer is to reduce the amount due to $36. I am tired of fighting over this and will pay the amount, but DON'T BUY ANYTHING FROM DELL

  • Yu
      13th of Sep, 2007
    0 Votes
    Dell / Xps M1330 - Damaged product shipped!

    My strong recommendation to all, don't buy anything from Dell India. They have the worst customer service. They are only good at irritating and frustrating the customer so that we forgets complaining.

    They shipped me a Damaged product and when i complaint to them, they argued with me that system is perfect without seeing it physically. I am placed in Mumbai and their customer service department is in Bangalore. I would say that they are simply idiots and don't know what they talk.

    Be careful while buying. Its been 3 months and i am still fighting with them. Running to consumer courts.


    Yusuf Dohadwala

  • Rh
      10th of Jan, 2008
    0 Votes
    Dell Ink Cartridges - Terrible service!

    I just tried to order a simple black ink cartridge for a Dell 720 printer, since you can only get replacement cartridges through Dell. I tried purchasing on-line. The price was $32.99 incl. shipping, but they wanted me to sign up for a mastercard program in order to process my order. I didn't want to do that. I tried to call their 1-800 line and was told the price went up to $40.00 if I didn't purchase on-line, although I had the advertised on-line price right in front of me. What a scam - $8.00 more and a whole bunch of multi-level voice messaging you have to drill down through to get a customer representative who is unwilling/unable to match their own advertised price!! Then he had the gall to put me back into the call que and I had to go through it again.

    To try to get anyone to talk to was a nightmare. There are no real representatives available. I think their call/product purchase centre is located elsewhere, besides Canada and they just don't give a 'hoot'. I wasted over an hour of my time trying to get a simple black ink cartridge that I could have run down to my local retail office supplies store to get if they had it in stock of if it had been any other printer. Thankfully, I found a compatible ink cartridge.

    To Hell with Dell! I will never buy products that don't have easy access to part and accessories - especially a Dell printer. Their customer service sucks on the web, and on the phone! There is just no way for a customer to access this company except by being squeezed into their "customer/menu format" that fails miserably at addressing real people's needs.

  • Da
      23rd of Apr, 2008
    0 Votes

    Try this attorney, I wrote to them tonight!
    E-Mail: [protected]
    Firm Website:

    My Dell laptop actually burned my arm this time, after 3 trips in for repair of the same problem, and still it is faulty. It overheats, burns out the components inside. Now they tell me that my warranty has run out and I have to pay for tech support and any repairs, and shipping! Why would I believe they'd fix it this time because I'm paying for it? Why should I have to foot the bill for something they assured me less than 6 months ago was fixed? I'm not sitting here and letting them get away with this, I will do something or die trying. I spent a bit of time in tears today myself, after an hour on hold and of arguing with 2 of their tech support idiots. Someone needs to put this company out of business... with enough lawsuits for the harm they've caused, maybe there is hope that Dell will finally Die! Dell computers...spawned by Satan and attended to by his flock. Time for God to step in and squash them flat!

  • Na
      24th of Apr, 2008
    0 Votes
    Dell Inspiron 530 - TECHNICAL SUPPORT
    United States



  • Ed
      14th of May, 2008
    0 Votes
    Dell - Defective parts!
    Dell Inc
    207 June Ln. P.o. Box 651
    United States
    Phone: 606-279-3371

    Okay so heres the deal, I went get on my computer when my keyboard wouldn't work, so I contacted dell and they sent me a new keyboard, so that wouldn't work either, they then sent me this huge box to send my whole system to them, so they can fix this and any other underlying problems, well I received it, I was instructed to remove hard drive before shipment, I inserted the hard drive and made sure the battery and ac adapter were disconnected. So then I again contacted dell, they said they would send me a "factory installed" hard drive, well I just received it today, not only did it have a sticker that said refurbished, but it didn't work either. So basically at this point, I'm ready to throw my system against the wall. By the way I have a Inspiron B130, I was told it was the best money could buy. Boy was the wool pulled over my eyes.

  • Ma
      20th of Aug, 2008
    0 Votes

    i was dell fan but now no more... i have few systems from dell. but from last 3 shopping every time i get faulty system. they do free replacement but what is the use. it takes at least 10 to 15 days. now i have issue with XPS M1330. and this time i am planing to ask for refund for sure.

  • An
      11th of Nov, 2008
    0 Votes
    Dell - Product and Service
    United States

    As someone who is A+ certified and pretty good at solving problems I don't understand why Dell is incapable of solving a simple problem. I was cut off with one tech and got another. This computer, a Dell 5150 desktop has had 3 motherboards, 2 batteries, and now a new useless hard drive. Below is my answer to someone who just noted that the tech called the wrong number.

    This is taking too long to resolve! I paid for support. I shouldn't have to do this myself! If you send someone over to replace a part he should test it, he should have all the parts he needs and, since it's a hard drive with personal data on it, there ought to be instructions on how to transfer the data to the new hard drive. He should not be telling me his problems with fuel reimbursements. He should not be telling me he doesn't want to return to put the cable on. The hard drive should have been formatted! WHAT IS WRONG WITH YOU PEOPLE!!! DON'T YOU UNDERSTAND THAT WE WANT SUPPORT? I'M SICK AND TIRED OF THIS!!!

    With all the time and money you are spending on this you should be sending me a new computer. This computer has had 3 motherboards including the one it came with. It now has a new hard drive. I'll say it again: I PAID FOR A SUPPORT CONTRACT, NOT A HIGH AND DRY, DON'T BOTHER US CONTRACT!!! I will never ever recommend a Dell computer to anyone. As soon as the contract I have with you is up I'm buying a Mac. This is not support: this is aggravation and it's for no reason. I want a working hard drive so I can be sure that when the original one dies I have a backup! I don't want to keep on going through this. Does anyone out there care enough to do their best to keep a customer happy?

    -----Original Message-----
    From: US_ACS_REL_Outstanding_Issues [protected]]
    Sent: Tuesday, November 11, 2008 12:44 PM
    To: Alterman, Andrea
    Subject: **DELL SUPPORT** REC WEB ESCALATION KANA:24999365FUSION:13285130 (DO NOT CLOSE)** (KMM89724576I57L0KM)

    Good morning,

    I see that the technician has noted in the case log that they will try again today. I will add this information so that they can be reminded to use your home number.

    If you are unsuccessful reaching the technician within a reasonable amount of time I can assist you. However, I am available only during my working hours listed below.


    Brad - CBG/SMB Resolution Expert Center
    Monday ? Friday 8:00 AM -5:00 PM CST
    UID: 01994
    Case: 625702561

    Problem: The replacement hard drive is still not working properly or to my satisfaction. I was supposed to receive a call tonight to help me set it up. The technician called me at work LAST night under the mistaken impression that that was my home number. I had given her my home number and said that Tuesday would be a good night to do this.

  • Di
      1st of Feb, 2009
    0 Votes
    Dell Xps Laptop - horrible laptop and pathetic service
    United States

    I will NEVER buy a Dell product again. It was my first and my last. Not only have I NEVER had anywhere near as many problems from day one for over a year now, but also screwed over by a promotion with my purchase that now they deny. I will NEVER EVER even consider a Dell product again due to major disappointment, and I paid way too much money for this. I wish I would have stuck with Toshiba which was a GREAT product and service. I made the mistake of thinking that Dell meant quality. Boy was I wrong.

  • In
      6th of Feb, 2009
    0 Votes

    dell service is very bad

  • Ma
      11th of Feb, 2009
    0 Votes
    Dell Computer Corporation - Scam!
    Dell Computer Corporation
    United States

    I purchased a 2yr warranty from Dell when I bought my laptop, my battery died 2 weeks before the warranty runs out, this Feb. 16/09.They say the warranty does not cover it for the term of my warranty, ONLY 1yr on battery!!.They say no way, some of the 1505 computers are being recalled!! for battery problems, I sure have one, they even offer For An EXTRA charge I could talk to some one in the USA not some other foreign country, Plus they switch you from one operator to another one, YESSSS I'm Pissed, wouldn't you be !! Is this the case with All pc laptops!!

  • Fe
      3rd of Jun, 2009
    0 Votes
    Dell Computeres - tech support
    dell computers
    United States

    Dell tech support does the same test over and over after being told these test already have been completed to fix the same problem, having replaced three video cards, mother board, and hard drive due to the same problem and spending over 20 hours on the telephone to india finally had to demand a supervisor for 15 minutes to get to one who would listen. all the rest just wanted to run the same test and then say i did not buy the unit as one basically calling me a liar. finally they agreed to send a refurbished tower to replace the one i have only had less than a year. VERY POOR SUPPORT BY GATEWAY NEXT TIME

  • Ge
      3rd of Jun, 2009
    0 Votes

    Check out Click on Dell and see pending class action investigations and lawsuits regarding their service and computers.

  • Br
      21st of Sep, 2009
    0 Votes

    Similar problem- Inspiron 1525 HD completely shat itself. SMART failures, overheating, PC freezing. Actually went through 1 hour of telephone diagnostics only to be told that I should buy a 3mm Philips screwdriver to remove the HDD myself in order to continue the telephone dignostics.
    Despite purchasing warranty and 3yr support that includes "In-home service after Remote Diagnosis"..

    They'll argue that the Remote Diagnosis isn't complete so they won't send out an engineer. I say they had an hour of my time performing diagnostic tests. That's enough. I'm not an engineer so I'm not going to unscrew a HDD. Funny thing is that it would take 10 minutes of a Dell engineer's time to suss out (admit what everyone suspects)- that the Inspiron 1525 HDD's are either of poor quality (overheating) or badly configured.

    Have Dell really got so bad that they're asking home customers to buy a screwdriver ?

  • Ro
      23rd of Sep, 2009
    0 Votes
    Dell - wanting money after fully paid
    United States

    I ordered a dell dimension 2400 back in 2004 and cost me 1200 dollars so it was about 20 dollars a month i paid that in till jan. 05 then i got my tax refund then paid the computer off in full. 2 mts. later they call saying i owe 3, 000 something dollars i said i paid it in full even sent them a copy of the invoice that said 0.00 balance on it from dell. I sent that same invoice over 5 times they still havn't gotten it straight im through paying for there computer and wont take it off my credit.

  • Ch
      26th of Sep, 2009
    0 Votes

    I also have a dell 1525 and my hard drive just went bad (so I think). We had previously purchased a laptop dell 1501 brand new, messed up from the start. After hours on the phone and techs coming to my home; I told Dell I wanted a new notebook or my money back. They told me that they would send me a new notebook out. Since they didn't make the model they would send something out equivalent to what I had. I get the notebook, it's a 1525 refurbished!!! WHAT!! I paid for a brand new one!!! Ok so I said forget it, it does have extras like blue ray blah blah. I called and told them I wanted my warranty extended since they gave me a refurbished. They said they would til Oct 09. Ok today is Sept 26, 2009 and guess what the hard drive went out. Go to call and my warranty has ran out (they lied, why would that surprise me!) and so I'm stuck. My advise to all "NEVER BUY FROM DELL" they lie and the products are a piece of junk!!!

  • Ta
      5th of Nov, 2009
    0 Votes
    Dell Laptop - Service Provider Service
    Dell Laptop

    Dear Sir,

    I would like to inform you, I bought a Laptop 1 month back(Oct) through your Business Partner Jimmy Sales(Computer Zone), Siwna, Bihar, India. I got some issue in laptop, then I visit your Business Partner Shop, He did not give me any
    response, and he puzzled and irritated me . I sit 4 hrs in his office but he could not give any response. plz I am requesting to all Senior Officer of Dell's laptop to resolve the issue asap.
    plz guide me where I have to go for any complian.


  • Kf
      9th of Nov, 2009
    0 Votes
    Dell - Customer support
    Silver Springs
    United States

    Dell and their customer support are horrible!!! You buy a computer then they nickel and dime you to death. You buy a new computer then have to pay hundreds of dollars for their hardware and or software help. I already paid hundreds of dollars to get a new computer and now they wont help you unless you pay $200 more for software help. What a bunch of (#$(#&.
    I have been been on the phone or online with Dell for over 4 hours. They put you on hold until the phone disconnects and online they disconnect you.
    I will NEVER EVER buy another dell computer. Creedy stupid ### is all they are!!!

  • Dd
      1st of Dec, 2009
    0 Votes
    Dell Inc. - Frustrating experience
    Dell Inc.
    United States

    I cannot put into words how dissatisfied I am. I bought a Dell laptop back in 2005 and 2 weeks out of warranty, something in the motherboard shut down. I paid for a new laptop since they refused to fix it since it was supposedly out of warranty. I had to purchase a new laptop, allegedly at a discounted rate since I did talk to over 30 reps trying to either receive a replacement or get my old fixed. I called every day for over 2 months!!!and my computer, after I paid, came back twice to me unfixed. When I received a new laptop, I had lost my job since my hard drive was not salvageable and i did not have access to a computer over 2 months!!! Did they care? Was I compensted? Hell no. I could not believe that they continually sent the laptop back to me in the same condition even after I had paid Dell. I was soooooo frustrated...not to mention all dell services were in either India or Canada...they had no regard for my issue. Now, three months later I am having issues with this laptop where they only provided me with trial periods for the services I had initially paid for and I do not have access to the documents for work. Another job gone!!! I have called 4 times and no one has returned my call. i paid for all of these features. Seriously, don't buy Dell products, they could give a ### whether you are happy or pissed. They have no customer service and they take any matter lightly. Hope this helps people because this review was to warn others.

  • Sa
      3rd of Dec, 2009
    0 Votes

    Dell Inspiron 1525, bought brand new and within 2 months the hard drive crapped out... it was replaced under warranty and 11 months later.. you guessed it... crapola! Dell will not stand behind their products, they are too busy sucking hard earned dollars out of the pockets of unsuspecting consumers.

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