Menu
Dell

Dell review: hard drive failures 118

W
Author of the review
10:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchaed a Dell Inspiron 1525 Laptop on December 2008. In April of 2009 my hard drive completly failed for reason I still don't know. Rather than go through the B.S. of trying to get Dell to stand behind their warranty promises (I read the other complaints only after it failed) and all the wasted time and issues that always go along with trying to get any company these days to stand behind their product, I just went and replaced the 250mb Western Digital Scorpio Blue hard drive with a new one at a cost of $65. I also sucked up the lost family photos and itune songs thinking I had corrected the problem and the new hard drive. Low and behold, my new hard drive just failed on me as well in August 2009. Well enough is enough, I just listed the shell of my Dell laptop on ebay and shelled out the money for a new Apple MacBook Pro and the wireless backup drive. And even though it cost me more than my Dell did, I have read the writing on the wall and the outstanding reviews on the MacBook. I also no longer want to deal with the B.S. that seems to accompany a PC. My advice, avoid the Dell Inspiron 1525. I think it has an overheating problem that fries the hard drive after several months, either that or the hard drives are junk to begin with.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More Dell reviews & complaints

Dell - defective tv, poor service 146
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - dell is a scam 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - defective product - horrible service 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - dell sent me a computer I did not want and won't give my $6000 back! 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - dell gold support
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - abject customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - false advertising
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
118 comments
E
E
edebbws07
,
May 14, 2008 2:01 pm EDT

Okay so heres the deal, I went get on my computer when my keyboard wouldn't work, so I contacted dell and they sent me a new keyboard, so that wouldn't work either, they then sent me this huge box to send my whole system to them, so they can fix this and any other underlying problems, well I received it, I was instructed to remove hard drive before shipment, I inserted the hard drive and made sure the battery and ac adapter were disconnected. So then I again contacted dell, they said they would send me a "factory installed" hard drive, well I just received it today, not only did it have a sticker that said refurbished, but it didn't work either. So basically at this point, I'm ready to throw my system against the wall. By the way I have a Inspiron B130, I was told it was the best money could buy. Boy was the wool pulled over my eyes.

K
K
Kemuro
, US
Dec 23, 2009 12:45 pm EST

Purchased a mini notebook for spouses birthday. could not get it to work, had friend try, same problems. called Dell, tech support for over 3 hours. transferred to other department.. over 21 days old, cost minimum $89 to repair. NEVER WORKED ! no return possible, cost for repair of something new that has never connected to internet. Techs want to delete all info... FINE.. there is and never was any. IDIOTS ! BACK TO HP FOR ME.

D
D
dellaholic
Chapleau, CA
Dec 08, 2009 7:10 pm EST

I have bought 3 computers from Dell at various times for my business. I usually lease with a $1 buy out at the end of the lease. My last computer was paid for in April of this year. I heard nothing more and assumed I would not hear any more. In August I got a bill for an additional $300 stating that I had not selected the $1 buy out and would need to pay. After calculating the return shipping and hassle I decided to pay the bill. Yesterday I recieved another bill for $612 stating that a computer glitch had caused me not to be billed for the lease end. I freaked and called customer service and after a jolly 20 minutes of pushing this and that button and waiting I finally spoke to a woman who informed me that this bill was for a comuter I finished paying for in November 2008. WTF! was my response. This was my second computer glitch- I concluded that they must be running Dell computers in their own finance department. I asked that every payment I have ever made and every contract I have ever signed be sent to me and that they prove to me that a $1000 laptop computer is worth $612 after I have already paid for it twice on the lease. So far no response. Please do yourself a favor and buy anthing else but a Dell, save your sanity...

monocount
monocount
, AU
Nov 27, 2016 5:21 pm EST

LOOK BABY@! I HIGHLEY disagrre (ur lame as well) BEcause you cant just blame all your problems on a damn hocckey team! Nobody even asked you tO TEACH US ABOUT THE GARN DOSH LAPTOP U LITTLE OLD LADY! Get out of HERE with yuour OLD annoying POsts! WE DONT CARE!1 +So what i've spend my last 32 hours reading ur (kinda smexy) posts, U NEEDA STOP! ur driving me CRAAaaaAaAAAAaaZZYYY!
-Sincherisarely- Bradley

F
F
Frank from Staten Island, NY
Staten island, US
Feb 18, 2010 3:14 pm EST

Ordered a Dell Studio desktop on 1/16/10 against my better judgement due to past negative experiences I've had with them. Anyway, the pc arrived on 1/27/10 and due to personal reasons I was not able to actually open the sealed and undamaged boxes until yesterday 2/17/10 - 22 days after the initial delivery. When I opened the box that held the tower I discovered much to my dismay that the basic keyboard and mouse that came with the order was not included. Of course I immediately contacted Dell's crack team of customer service specialists and they did agree with me(after being on hold for 10 minutes) that the keyboard should have been in the box with the tower - they're good huh? But... the time limit for such findings is 21 days so I was told I would now have to purchase the keyboard and mouse if I still wanted it. I replied why should I have to pay for an item that was to be included with the package - and this was not an upgraded item - when it is the fault of whoever packed the box on Dell's end in the first place. The reason; it was 22 days since the purchase - one day over the limit. Sorry sir that is our policy was the answer given. I asked- what if I had discovered this yesterday I assume there would have not been any issue - yes that is correct sir. The difference of one day and it was their mistake. Granted I should have opened up the boxes prior but I thought I had at least 30 days to inspect. I have never seen a company that displays such disregard for their customers. Besides the fact you're on the phone a minimum of 30 - 40 minutes for something simple getting switched all over and having to repeat the same story over and over again to each new person you speak to and ultimately wind up with the original person anyway, you wind up at the end hanging up usually frustrated because your ear hurts and the customer service team just does not work with you whatsoever. The customer is never right with Dell and you would think that with so many people that purchase Dell equipment that there would be an ounce of empathy for the people that keep them in business. I personally feel it's disgraceful the way they handle things and rest assured I will never purchase a Dell product again and I hope that other perspective buyers read the pages of complaints that are listed all over the web - I know I should have.
Frank from Staten Island, NY

S
S
Scisko
, US
Dec 08, 2009 4:48 pm EST

My recent experience with purchasing a computer through Dell corporation via mail order has been one of the most horrible of my "consumer" career!

To begin with, my order was plagued with incorrect orders that had to be correct several times. This was a process that took well over a month to correct because I had such a difficult time actually conecting with the proper agent.

Once the order had been corrected, the time frame for delivery proved to be entirely inaccurate. When I opted to pay via debit card over the phone I was assured (a total of five different times) that the amount approved by my bank would be held until delvery date. Not only was this not the case but when my bank manager and I went back through the electronic orders on my account we discovered that ithad never been order by Dell in the first place. Subsequently, my banking account suffered a number of uncessary fees which I was responsible for paying.

Let's move on to delivery. When the delivery was due to arrive (some two months later) I was assured that the items would be delivered in a manner that would require a signature because I was concerned about items of this value being left on my front porch. As you may probably guess, the items were left on the front porch accessible to anyone who might come by and decide to pick them up. I believe this actually happened with the delivery with the speaker bar that was ordered. Dell advised me that the speaker had been delivered on a certain date but we never received it. They said they would send me another one but when that arrived it was not correct because I have never been able to access sound on this computer. I still cannot to this day, despite my numerrous attempts to correct the situation.

Obviously, I considered returning to entire mess back to Dell but I was told I would have to pay a $400.00 re stocking fee to do so. I have lost out on so much money due to bank charges etc, , this will only add insult to injury.

During the conversations I have had with

Dell corporation, and they are too numerous to count, I would say only that only abut one quarter of these conversations were with individuals who were able to communicate with me without difficulty. The language barrier that existed between the Dell representative and myself was overwhelming. I am a teacher who is a great advocate for tolerance and understanding when it comes to working with those from diverse cultures, but this experience was incredible challenging despite my best efforts. In fact, I chose Dell in the first place because my school district had Dell computers. When I returned to school in September I discovered that all computers in the district were being replaced with HP computers due to the poor quality of Dell equipment and poor customer service.

The last computer I purchased before this was an HP that my husband and I purchased for our family in 1998. This computer is still running strong; despite is diminished capabilities due to its age. My teenagers still opt to use the HP over the brand new Dell because every time the log on there is yet another crisis to deal with. (Let's not forget it still doesn't have any sound!)

This company should take some responsibilty for the hardships it has brought on this family who operate under a limited income (We are both educators), despite the sacrifices we make for the general welfare of our nation's youth.

Additionally, if Dell is going to continue to advertised as they have been, they should do all in their power to make sure that their product and service match their advertising claims. I have never made a complaint of this nature before, but I feel compelled to warn an unsuspecting public.

D
D
Disappointed Dell
, US
Feb 01, 2009 6:50 pm EST

I will NEVER buy a Dell product again. It was my first and my last. Not only have I NEVER had anywhere near as many problems from day one for over a year now, but also screwed over by a promotion with my purchase that now they deny. I will NEVER EVER even consider a Dell product again due to major disappointment, and I paid way too much money for this. I wish I would have stuck with Toshiba which was a GREAT product and service. I made the mistake of thinking that Dell meant quality. Boy was I wrong.

J
J
Julie Thomas
,
Aug 24, 2007 12:00 am EDT

DON'T BUY ANYTHING FROM DELL. In March I sent Dell a check to pay off the purchase of a laptop that I had purchased on an interest bearing account. I also had a non-interest bearing purchase that I said I would continue to pay off in the interest free period. Dell misapplied the payment and paid off the interest free account. I wrote every month telling them of their error and they never replied. Now that everything has been paid off they continue to insist that I owe them over $100 in interest. Finally, this week (August 23) they inform me that it is their "policy" to apply payments to the oldest account, and that since it is an automated process they are unable to apply payments as directed by the customer! As this "policy" is not stated anywhere and they neglected to reply to any of my letters over 5 months I continued to refuse to pay and sent further documentation and copies of my letters. Their latest offer is to reduce the amount due to $36. I am tired of fighting over this and will pay the amount, but DON'T BUY ANYTHING FROM DELL

R
R
roadrunner32
Memphis , US
Sep 23, 2009 3:46 pm EDT

I ordered a dell dimension 2400 back in 2004 and cost me 1200 dollars so it was about 20 dollars a month i paid that in till jan. 05 then i got my tax refund then paid the computer off in full. 2 mts. later they call saying i owe 3, 000 something dollars i said i paid it in full even sent them a copy of the invoice that said 0.00 balance on it from dell. I sent that same invoice over 5 times they still havn't gotten it straight im through paying for there computer and wont take it off my credit.

R
R
Richie7556
Las Vegas, US
Jul 17, 2013 4:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This company is a JOKE, they sell products and won't stand by the sale, Example I got an XPS M2010 as a gift and the Video card went out so I bought another Video card, the Video card lasted 6 months and died so I decided to check on-line if other people that owned that Model was having the same problem and I could not believe just how many there were, some people had replaced the Video card as many as 5 times and there was so many people I just can't believe Dell would deny that model had a problem, it's so bad one of their Own Employee's posted on that sight and admitted that more than half sold had that problem, I just can't believe Dell would attempt to deny there was an apparent problem, Dell in my book can’t be trusted and My advise to anyone contemplating purchasing any Dell products to think and first look on-line check the complaints that Dell has from actual consumers don’t be fooled by their name, this company does not care for the consumers at all and will lie, I’ve been in the Electronics field for over 25 years and they attempted to lie to me, I know what a factory defect is, any company that is good at what they do will track all repairs and sort them by model and type of problems and I’m sure Dell does it that way also, so how can they deny there was a problem, if you repair a computer and had to replace the Video Card 5 times would you say there is a problem, HELL anyone would but Dell decided to deny there was a problem, So this is a warning to anyone thinking of purchasing a new computer.

T
T
troutrock
Dedham, US
Aug 23, 2016 2:22 am EDT

I am about to replace a Dell Dimension 4600 desktop. Over a year ago, I ordered a video card for it selected by the co sales rep but was unable to return it as it took longer than the 30 days allowed to find out it didn't work. As a result I will look elsewhere for the new computer.

troutrock@gmail.com

A
A
Americano
, US
Aug 23, 2016 2:22 am EDT

Purchased a Dell XPS system, shipped me a unit with other than correct packing slip, late delivery after late delivery notices. Some programs do not work like Roxio... Their customer service was a bit slow but did not have any idea why I received the wrong packing slip. The packing slip is supposed to help the consumer understand what is in the box but based on my order I was confused by the incorrect packing slip...

D
D
DLH
, CA
Aug 23, 2016 2:22 am EDT

We bought a Dell LCD TV just over 2 years ago. Just as the warranty expired, the picture started going black and white. The colour comes back sometimes, but there's no predicting when. When we bought the TV we were told how LCDs last a long time - which they do, when made properly. Now we learn that Dell no longer produces TVs themselves because the ones they were selling when we bought were such garbage - made of parts from more than one type of TV! Technical support can't help -we've tried what they told us to do - and there's no Dell support technicians we can take the TV to in Canada. From what I've read online from other Dell customers, help is NEVER available in the country you're in - we talked to everyone from India to Louisiana. Kept transferring us back and forth, stalling with b.s. questions. It's been a royal run-around, and now we're learning that to repair it - if we can even find a place that will touch it - could cost from $350 to $700.

All the promises Dell made were lies. There is NO customer support, extending your warranty will cost you a lot and still doesn't guarantee help, and if you want to someone in your country about it- good luck. The operators are uninformed, and many speak English at a VERY low level. This company should be run out of business.

J
J
Joobase
, US
Aug 23, 2016 2:22 am EDT

My new monitor arrived just as scheduled and when we hooked it up it did not work. Called the DELL support line and got people in India that could speak very little English. Our problem has still not been resolved. All I want is to return the monitor and get my money back. I will never buy another Dell product. If they choose to out source that is their business, but I don't have to do business with Dell. I want a return label for this busted monitor.

C
C
CCX
Daytona Beach, US
Aug 23, 2016 2:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a studio laptop with Vista installed (I had no choice). Months after the purchase I got the blue screen. I immediately reported it to Hell (misspelling intended). That was the beginning of my hellish relationship with hell.
After the warranty, I purchased their "cadillac" service. But I got a scooter service. After more than 8 hours of phone trouble shooting, I requested they refund the cost of the service since they can not help me. They say check is in the mail...we will see.

M
M
mad as hell
,
Aug 23, 2016 2:22 am EDT

Are you a California Resident and did you purchased a Dell Laptop Computer? Did you experience problems with it? Do you feel that you wasted you money? If this is you, steps can be taken to resolve your/our issues.

A. File Complaint with
Dell Computer(Inc.)
1 Dell Way
Round Rock, TX 78682
[protected]
fax([protected]

B. Office of the Attorney General
P.O. Box 944255
Sacramento, CA [protected]
[protected] or [protected]

C.The Better Business Bureau
1005 La Posada Dr.
Austin, TX [protected]
or a local BBB office near you at bbb.org

Please remember to save ALL copies of e-mails or written correspondance
IF WE ALL DO NOTHING NOTHING WILL HAPPEN !

SO DO YOUR PART! NOW!

PLEASE SEND THIS LINK TO OTHERS!
http://www.webspawner.com/users/cavsdell/index.html

G
G
Gettoy
, US
Aug 23, 2016 2:22 am EDT

My notebook needs to be repaired regardless of an expired warranty because the problem was pre-existing. I feel like a small fish and Dell is the whale. The whale eats me and doesn't feel it, so doesn't care. I can't get a direct extension to anyone...must go through the call process each time, I'm disconnnected. I'm asked to pay $49.00 for a diagonistic test when the problem has already been identified...I'm told to pay for a new motherboard, when the very first tech told me this was the problem orignially (right after we purchased the product and it was under warranty...but reported the problem resolved). Now my son is off to college and he still doesn't have a repaired notebook.

L
L
Lori Covert
,
Aug 23, 2016 2:22 am EDT

in feb of this year, i got a phone call about renewing my warranty. part of the deal if i renewed was receiving a $50 coupon to use for dell products on line. I have made 8 phone calls and at 4 emails with dell customer service to try to get this coupon. one of the calls, they told me i could have a $10 coupon if i wanted. each one of these contacts, they told me i would receive this coupon within 8- 10 days, and this last email said it would be 48 hours. I don't necessarily need this coupon, it is just a matter of point. they promised it and now won't deliver. 6 months i have been doing this and still no coupon. dell scammed me and i think it is totally pathetic that they treat their customers this way. i bet if i kept emailing them they would keep promising this for the next year if i kept it up. waste my time and theirs. dell has extremley poor customer service and it just boggles me that a company of their magnitude is like this.

O
O
Onerate
, US
Aug 23, 2016 2:22 am EDT

Initially I sent my out-of-warranty Dell 8200 for repair for a fee in or around two months ago.

Only after a month of calling them, did they tell me they lost my computer.

That was just the beginning because they sent me a replacement, an Inspiron 6400, which did not work.

I sent that one back for repair and they didn't lose it, but they didn't repair it either.

They sent it back and it still doesn't work. Currently I am still waiting for a resolution.

D
D
Dennis Klinke
,
Aug 23, 2016 2:22 am EDT

We bought a dell printer, top shelf and when it was shipped it was a "refurbished" product. We called and questioned why when we purchased a new printer we received a refurbished one. They told us this was common practice and the printer was guaranteed to be as good as new. Well low and behold the thing would not print at all. After several phone calls and numerous hours on the phone we were told we needed a new part. We wanted to return the printer but they again guaranteed us that the problem was minor. A few days later we received the new part. The piece of crap still did nothing but eat paper and print out confetti. Again several days back and forth and literally hours and hours talking to someone in India and finally a service rep they again told us we needed to replace a part. It would be shipped overnight and we would be very pleased. Again we had just asked for our money back or the "new" printer we had originally purchased. No , no this new part will solve the problem. New part arrives, install, damn thing still doesn't work. Back to the never ending phone fiasco. We want to return this piece of crap right now. No no we will send a service rep to your house to correct the problem. A week later someone shows up , works on it for 15 minutes and tells us it's defective he will take care of it and we need to call and have a new one shipped, Gave us the information to relay with some numbers. Again several phone calls later a new one was on the way. It arrived with shipping labels to return the first one. All we had to do was affix everything and UPS would pick it up at our door. New printer arrives, again REFURBISHED! Unhook everything from the first one box it up nice and neat for shipment and hook the other refurbished one up and once again, the damn thing won't print. Several more hours on the phone and no one wants to deal with us. We request a full refund and are told because the 30 days has passed the can not give us our money back. We explained the situation, had them look at all the service, calls records, problem numbers etc. etc. Finally after several dozen more phone calls, literally we have spent over ten hours on the phone with these people they agree to return our money. We were told they were sending more shipping labels to us and as soon as they received both printers back our monies would be returned. Items shipped back and after three weeks low and behold no refund. After another hour on the phone we were told the monies were credited to our "paypal" account. This is where the funds had come from for this purchase. It has now been 12 weeks and we still have not received a dime. Several calls to paypal have assured us Dell has made no refund. My wife is in tears as she has a business to run, is sitting without a printer and completely ignored by everyone she is talking to al Dell. I have no clue what to do next other than try to take them to court. Can you be of any assistance to us at all? This is a classic case of a big company screwing over the small time consumer and saying too bad, deal with it.

Thank you
Dennis

B
B
Bobbie-arcticmyst
, US
Aug 23, 2016 2:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ok ... Absolutely, Positively, Totally done with Dell ... screen on my laptop went kaput ... they sent someone to replace the screen, it looked awful, they took control of my computer, screwed it up, & sent someone to replace the mother board, still looked like crap, they took control again, screwed it up again, sent someone else out to replace the screen & mother board AGAIN because they realized they had NOT replaced them with HD stuff, this time a driver wasn't installed properly, they again took control & screwed it up, sent someone out this time to replace the hard drive & memory ... things still were not working the same, have issues with the display driver, would not let them take control again so they decided to send me a refurbished replacement laptop, guaranteeing me that it would me equivalent to mine or better ... HA ... what they sent me was an Inspiron 15 ... first it was a BRICK, it ran so hot that I could not keep it on my lap for more than 30 minutes, the fan was loud as heck, & the DVD tray was floppy, I understand that they thought it was equivalent because of what was inside but I am also looking on the outside ... I returned it, told them it was a POS & I would not accept it, they don't have much of anything else except the Inspiron, finally found a Ultrabook & said they were sending that ... got my replacement today ... Guess What ... IT IS THE INSPIRON AGAIN NOT THE ULTRABOOK THAT I WAS TOLD ... already packed it back up to ship it back to them & left them a very lovely message ... when/if they call me back I will very nicely tell them that I will keep MY laptop that THEY broke & when it finally dies I will get a new laptop & It Will NOT be a Dell ! Have Tried for HOURS to be able to talk to someone in the USA ... NO CAN DO !

Valerie
Valerie
, US
Aug 23, 2016 2:22 am EDT

I work in a bar near Akron University and post a sign in the window saying "Do Not Buy This Junk" and that is where I hang my Dell catalogues.

Hard drive did not last 2 years. When home service replaced it he took my broken one and told me if I wanted it give him $80.00.

It took 17 1/2 hours on the phone with dell service to install programming.

Paid for but never got xp. When I did get it the disc did not work and I had to complain a lot to get another. In all I lost over 30 days use of my computer and 3600 songs installed for you guest it a Dell juke Box.

S
S
sonam949
, IN
Aug 23, 2016 2:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had placed an order [protected] on Amazon on 1st of october and its been 15 days, I have not received my product and they also put my account on hold so that I could not even raise a refund complaint. they never told me why they put my account on hold and they asked me to send a fax copy of my debit card I sent the same 5 times and again they asked me to send the fax copy of my debit card's statement as according to them the information they needed it was but there on my billing statement but matter of fact It did had all the information like ( BILLING NAME, BILLING ADDRESS, BILLING CONTACT NUMBER) I do not know how many times do I need to fax them. I have been contacting amazon.com customer service since 6 days they keep on telling that an Account Specialist will contact you withing 24 hours as we are not able to help you out as your account is on hold, so this account specialist keep asking me to fax him my billing statement and I have been faxing him again and again, and again and again he's sending me a mail that "YOUR FAX DID NOT CONTAIN THE INFORMATION WE NEEDED, however it did had all the information. I'm not getting any solution of my problem and as it has been 15 days now I dont need the product I just need my money back! please help me out! as this is mentally torturing me I'm not able to concentrate on studies as my exams going on please help!

T
T
TAOJR
Oakmont, US
Aug 23, 2016 2:21 am EDT

I purchased a Dell computer with preloaded McAfee security software. In the last month, on two occasions, the computer has gone "Blue scree" immediately after an automatic software update. I spend $200 getting it repaired the first time, was able to get it back myself the second time. Obviously I've removed the McAfee and have to get other security software. Despite the fact that this software is incompatable with my computer (windows 7 64 bite) and others have had this problem, Dell says that they don't offer refunds. The software was preloaded, and to me that means Dell is endorsing it. McAfee says its Dell's problem since its preloaded.
Obviously the consumer is the one who loses. BEWARE

N
N
N.Paren
Saint Laurent, CA
Jul 22, 2016 7:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought a computer laptop from Dell. Purolator brought it all the way to Montreal, never came to my house, never contacted me on my phone and when i tracked it, they decided to return it to Dell without my permission and without letting me know. hmmmphhhh... so frustrated!

S
S
S Reich
Virginia Beach, US
Jun 13, 2016 3:49 am EDT

Class action suit, how many complaints before Dell has to answer for all of these defective TV's?

Valerie
Valerie
, US
Jun 08, 2016 5:43 am EDT

I have a dell dimension E510 that is 2 1/2 years old and already its kaput. The screen went black on me, and I guess its a video card because the monitor led light shows it is on and so does the cpu led. When new, I had to talk several hours to somebody in India just to get the *** thing to work. I had to plug in and unplug the ram. This is the sorriest product I have ever paid good money for. I am typing this email on a Compaq computer that is now 8 years old and never had a glitch. Thank you!

C
C
consumer
,
Jun 07, 2016 4:51 am EDT

David Lee Dellinger and Wife Marie Dellinger discrimnate when it comes to renting a house or apratment.
When they have an apartment for rent which is located in Boger City District of Lincolnton Nc, A/K/A Williams st.

They will post a for rent sign at the end of williams st, Duplex apartment for rent call.
When you call they will let the answering machine pick up so they can screen the calls.

If your black or mexican they will not call you back unless its to say they have already rented the apartment or house.

They told me that they wouldn't rent to black or mexican people.

M
M
Mailman
, US
Feb 11, 2009 10:50 am EST

I purchased a 2yr warranty from Dell when I bought my laptop, my battery died 2 weeks before the warranty runs out, this Feb. 16/09.They say the warranty does not cover it for the term of my warranty, ONLY 1yr on battery!.They say no way, some of the 1505 computers are being recalled! for battery problems, I sure have one, they even offer For An EXTRA charge I could talk to some one in the USA not some other foreign country, Plus they switch you from one operator to another one, YESSSS I'm Pissed, wouldn't you be ! Is this the case with All pc laptops!

B
B
Blaze321
, US
Apr 21, 2011 11:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My Dell hard drive went out within 60 days and I immediately called Dell Support on a Monday morning and they told me that a Technician would be sent out in 1 - 2 business days. On day two (Tuesday) a 3rd party company left a computerized message stating that all technicians were busy and you would be contacted tomorrow ( Wed). Thursday came around and no one called or showed up, so I contacted the 3rd party company and was told that someone would contact me within the hour. No one called, so I called back 2 hours later and still no response. Long story short, I must have talk to 4 people at this 3rd party company and another 6 - 7 support people over seas for Dell and I still have not heard from this ghost technician. The crazy thing was I was told at around 12PM the Technician had already gone home for the day and that my new imaged hard drive was sitting in a warehouse somewhere near by. This is some of the worst support ever, and they may have surpassed Chase. Dell even refused to accept a return and refund due to the fact that it was over 21 days. I am still waiting for someone to tell me when I will get my new hard drive. Someone needs to tell Dell to throw away their customer service scripts and stop setting expectations so high.

K
K
kfair842
Silver Springs, US
Nov 09, 2009 2:08 pm EST

Dell and their customer support are horrible! You buy a computer then they nickel and dime you to death. You buy a new computer then have to pay hundreds of dollars for their hardware and or software help. I already paid hundreds of dollars to get a new computer and now they wont help you unless you pay $200 more for software help. What a bunch of (#$(#&.
I have been been on the phone or online with Dell for over 4 hours. They put you on hold until the phone disconnects and online they disconnect you.
I will NEVER EVER buy another dell computer. Creedy stupid ### is all they are!

K
K
Kilamaulena
, US
May 18, 2010 10:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

After just 2 years my 2008 Dell PC is shot.
Both the hard drive and the motherboard had to be replaced.
Even though I have an extended warranty it was a battle for it to be honored.
Replacement parts were older parts from 2005.
Now just hours since everything has been installed I now have a computer that loads like I'm using dial up and picture quality is terrible. Everything is fuzzy. Also discovered that both USB ports are no longer functioning.
Now another battle will begin.
I will NEVER purchase a Dell product again!
You shouldn't either!

C
C
Caminin
, US
Apr 06, 2010 6:54 pm EDT

I do not know if this is the right place to complain, but I can not find another, it is outrageous that you have paid for a computer from DELL latinamerica July 3, 2009 and have to wait until September 2, 2009 to receive it.

I live in a South American country, but I think I deserve respect, because I paid my purchase as a consumer of any other country, and the website indicated that the delivery time was a month.

How could have delayed the delivery of my computer on two occasions by requirements in the production process and have rescheduled the date of dispatch twice too?

So far in tracing request does not indicate any information about where the team, I imagine that if this information is not, because it really has not left the United States. Or if not, why is it the new ship date of August 14?

Please more respect with consumers of all countries, because our money is achieved, for having to endure this abuse, to the time of delivery.

If you do not have the equipment available for the timely delivery then making them available at the website and clarification that may take as long as three months to arrive as I do.

M
M
Mark j kronmiller
Quakertown. Pa, US
Mar 15, 2011 1:41 am EDT

Entered sweepsteaks bought some proudts i'n mail got a form with a voucher for 400.00 dollars to use toward a Dell desktop computer 18" high-def LCD monitor Microsoft windows xp with 500 dollar software package the total of computer is 679.95 cents I sent back the voucher for 400.00 signed along with a check for 100.00 dollars toward computer and put it on the interest-free-lay-a-way plan sent i'n about 4weeks ago and have not got a reply back as of yet

A
A
andrea
,
Nov 11, 2008 12:43 pm EST

As someone who is A+ certified and pretty good at solving problems I don't understand why Dell is incapable of solving a simple problem. I was cut off with one tech and got another. This computer, a Dell 5150 desktop has had 3 motherboards, 2 batteries, and now a new useless hard drive. Below is my answer to someone who just noted that the tech called the wrong number.

This is taking too long to resolve! I paid for support. I shouldn't have to do this myself! If you send someone over to replace a part he should test it, he should have all the parts he needs and, since it's a hard drive with personal data on it, there ought to be instructions on how to transfer the data to the new hard drive. He should not be telling me his problems with fuel reimbursements. He should not be telling me he doesn't want to return to put the cable on. The hard drive should have been formatted! WHAT IS WRONG WITH YOU PEOPLE! DON'T YOU UNDERSTAND THAT WE WANT SUPPORT? I'M SICK AND TIRED OF THIS!

With all the time and money you are spending on this you should be sending me a new computer. This computer has had 3 motherboards including the one it came with. It now has a new hard drive. I'll say it again: I PAID FOR A SUPPORT CONTRACT, NOT A HIGH AND DRY, DON'T BOTHER US CONTRACT! I will never ever recommend a Dell computer to anyone. As soon as the contract I have with you is up I'm buying a Mac. This is not support: this is aggravation and it's for no reason. I want a working hard drive so I can be sure that when the original one dies I have a backup! I don't want to keep on going through this. Does anyone out there care enough to do their best to keep a customer happy?

-----Original Message-----
From: US_ACS_REL_Outstanding_Issues [mailto:US_ACS_REL_Outstanding_Issues@dell.com]
Sent: Tuesday, November 11, 2008 12:44 PM
To: Alterman, Andrea
Subject: **DELL SUPPORT** REC WEB ESCALATION KANA:24999365FUSION:[protected] (DO NOT CLOSE)** (KMM89724576I57L0KM)

Good morning,

I see that the technician has noted in the case log that they will try again today. I will add this information so that they can be reminded to use your home number.

If you are unsuccessful reaching the technician within a reasonable amount of time I can assist you. However, I am available only during my working hours listed below.

Regards,

Brad - CBG/SMB Resolution Expert Center
Monday ? Friday 8:00 AM -5:00 PM CST
UID: 01994
Case: [protected]

Problem: The replacement hard drive is still not working properly or to my satisfaction. I was supposed to receive a call tonight to help me set it up. The technician called me at work LAST night under the mistaken impression that that was my home number. I had given her my home number and said that Tuesday would be a good night to do this.

K
K
Kredone
, US
Apr 28, 2010 5:50 pm EDT

I recently placed an order for a network disk at Dell . After more than 20 days, it doesn't come as the shipment notification sent to me. I wrote to support online which kicked the ball to phone support. Having called Dell 800 support line 4 times with 20 minutes waiting on line each time because the line was dropped once you gave the order number.

Anyway, long story short, finally I was told that the billing address of credit card payment is not the same as shipping address. Why can't they reject my order at the placement? Why do they take my order without checking it at the first place? Further more, they should let me know after they found out instead of waiting for me as customer to call them. They have my email address used to notify me the shipment. They are just terrible! not a good service company. Since I have so many sites as option to buy computer and accessories, I will never use Dell or buy Dell at all for such poor support.

T
T
Thomas L. Brown
New Orleans, US
Apr 28, 2010 11:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I, Mr. Thomas L. Brown, want to make a complaint against Dell. I had a Dell Account, since 2000, I have ordered 4 laptops and 5 desk tops and 4 printers. My grandson's computer was not lighting up. He called Dell and they asked me if I would authorize the purchase. I said yes. The wrong part was sent 4 times. When my grandson called about the returning of the parts he was told that he should have done that early, that is when he was told about the 3 week time limit. He said he was promised that the boxes would be sent. The company has called and harassed me constantly. I have had no apology from anyone. I only have these people that do not speak English call with no help. I REALLY NEED TO return the 3 parts and get all the late charges and interest charges taken off my bill. I DO NOT WANT PARTS that I Did NOT order AND THE PEOPLE that take your complaints should know what they are doing and get it right. I am going to contact the Better Business Bureau and FTC.

Y
Y
Yusuf Dohadwala
,
Sep 13, 2007 12:00 am EDT

My strong recommendation to all, don't buy anything from Dell India. They have the worst customer service. They are only good at irritating and frustrating the customer so that we forgets complaining.

They shipped me a Damaged product and when i complaint to them, they argued with me that system is perfect without seeing it physically. I am placed in Mumbai and their customer service department is in Bangalore. I would say that they are simply idiots and don't know what they talk.

Be careful while buying. Its been 3 months and i am still fighting with them. Running to consumer courts.

Regards,

Yusuf Dohadwala

J
J
JUSTIN YEATES DDS
Stanwood, US
Dec 02, 2011 9:11 pm EST

First of all never by anything from Best Buy they are deceptive. Second of all never buy a DELL COMPUTER! Six months after I bought my Dell laptop inspiron my problems began. It was doing all kinds of strange things so I called Dell. They took over the laptop remotely after that they told me to send it in so I did. After over two weeks I get this message that it is on it's way back with a separate hard drive as the hard drive is bad and I am to put it in and a keyboard also in case it was that. I called and said not acceptable and that I do not know how to do it after much discussion they agreed to send someone out. He came out and put the hard drive in and keyboard. The guy left I reloaded all programs. Something was wrong with that hard drive or computer itself they could not figure it out so they they sent the guy out and replaced the hard drive again, key board, mother board and panel. They had also replaced my hard drive with an inferior hard drive as they thought I was really computer illiterate and I pointed that out to them. So after I reloaded all of my software again and had to call one as the key to the software had used up it's reloading numbers and had to spend a fair amount of time on the phone with him as he spoke with a foreign accent and I had a difficult time hearing. I proceed to try the computer still something was wrong and they took over remote so they knew something was wrong. So this time they promised me a refurbished computer this has been a total of over four months + and hours on the phone in a day and days and days on the phone and logs of chat conversations that you would not believe. So they said they would send me a refurbished computer well I got to the point I would copy everything even the adapter cord information and I mean everything. I also copied off my Dell account the extended warranty information and I could extend my warranty for the maximum for $176.00+ at least right around there I have it saved well they wiped that off when they sent me the refurbished and by that time my warranty was almost up and I had to extend as I did not know anything about this computer so I asked them to put it online so I could extend and I did this through chat so I have a record of it and they said they would within 24-48 hours well they did not do it. So I called and guess what I could only get the two year as they would only let me buy a four year and it was too expensive. A two year cost me $186.00+ I would have to look up the exact cost somewhere around that so they ripped me off. Now to the refurbished computer. I checked it out and the hard drive is have full and the right mouse is not working properly, the left mouse is hard to push that comes and goes and their is a fine line the goes down the right side of the computer screen. So I go on chat again. The person takes over the computer again. Then I am informed I must wipe out my whole computer as it has a corrupted hard drive. But does not address the line down the screen or mouse. I told them I have had it and I am taking them to small claims court as I have enough evidence to support my case as I have kept all of the chat logs and they just sent me someone Else's returned computer and did not even remove their data. I asked them is that what they did with mine send it to someone else with my data on it. They use to send me a copy of the chat logs but the stopped doing that so I made sure that I would copy and paste them and save they so I had a copy. I told them I was going to take it in to a local computer person and that is what I did . All that is suppose to be on my computer is 33 GB they have an extra 187 GB I have a total of 500GB. They did not wipe the hard drive before loading the operating system and the computer guy I took it to confirmed my hard drive is corrupt. He confirmed that my mouse keys are not working properly and the line down the right side of my computer that comes and goes. It has been over five months and I still do not have a computer that works right and I am so sick of this and their lies. They also gave me a inferior adapter and battery. I am sick of having to reload my programs as this will be the fourth if not the fifth time. I bought a Dell as I had owned one prior but I will never own another one and I have since went online and read other complaints and is seems to me that their product as gone down and it has been stated on other forums it is due to the fact that they make their money off of the the extended warranties well what does that tell you. This has been the biggest NIGHTMARE and it is not over. I cannot not even begin to tell you how much time I have into this. I am not working right now but if I was I would have had to go out and buy another computer and I could not have been without a computer this long and I could not have spent this much time on this. It has been so stressful. I know one thing Dell cannot have their big time lawyers in Small Claims Court as they don't allow it and I know they have been sued in Small Claims Court as I have researched it and I think with all of the chat records and all of the information I have I have an excellent case against Dell. I will ask for all my money back and then some as I would want to go buy a different computer and not a Dell. I cannot continue being this stressed out by this company and what they are doing. I think they turned right around and sent me someone Else's computer that was sent back to them. One angry customer. My family and friends know my story and they will never buy a Dell again and a friend is going to buy a laptop soon and they lost her as a customer as after my experience would you buy a Dell? So they will loose business over this and already has that gives me some satisfaction. People will catch on and they will stop buying their products. DON'T BUY DELL!

J
J
Josse
, US
Jan 25, 2010 1:34 pm EST

I placed an order on 12/26/08 for a desktop for myself and on 12/27/08 I placed an order for a laptop and a desktop for my sister. This morning I noticed that my sisters order was showing in production and mine was still processing even though mine was placed a day earlier. I decided to contact Dell to find out if there was a problem with my order and that is where the nightmare began. 3.5 hours later still no answer and I have been disconnected 3 times and transferred 4 times. I am so disgusted with Dell all I want to do is cancel the orders and share my bad experience with everyone I no. I am truly shocked that a company this large would have horilbe customer service.