Dell Customer Service / poor service incompetent techs
What a crock! First a customer service person sells me a new printer, when I really wanted ink. Then when the printer arrives it doesn't have the necessary features. I return that printer and suffer more than ten hours of technical help time trying to make the old printer work properly again.
Techs drop my call, they don't call back as promised. I forced to pay for help like its a black mail racket. I feel that the company is incompetent to handle the service issues customers present.
I hope that manufacturers of computers become more responsible for hiring enough people to solve problems without hours of wait time.
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