DS Services of America
Reviews and Complaints

I have had lots of trouble with this company, mainly for incorrect billing, wrong deliveries, etc. and I have already filed complaints against it but never got a resolution or even an answer.
The last one is that I arrived to an agreement with supervisor Mary to settle the account for $79.63, told her that I would pay immediately (which I did on Feb. 1) and asked her to note the account.
Some days later I was called to advise that my account was past due, they had not received payment because they changed their address without notifying me, I verified that funds had not been withdrawn from account, a late fee was already assessed.
I got on the phone with supervisor Kegan, who was adamant that I had to pay a dollar more, so I ended up paying $80.63 on Feb. 19, over the phone.
On Feb. 22 the original check was posted and money withdrawn from my account, so I paid twice.
Please note that I use a payment service to pay my accounts, I don't issue checks myself, so whatever is in the file for that payee is used, DS waters did not advise, and the check was routed incorrectly.
When I requested a refund I was told that it would take 6 to 8 weeks just to process the refund, plus the time for the check to arrive and be deposited.
I found it unacceptable for them to use my money for 2 months after all the inconveniences they created.
I spoke with supervisor Marco B. after being literally one hour on the phone, got same answer and was forced to apply my money to a credit.
This provider should be fined or sacked, if you don't do it I will cancel my account as soon as my money is used.

We signed up for this service earlier in 2015
In October 2015 as part of a routine water delivery a bottle was delivered to us with a faulty seem. This wasn't discovered at the time as the bottle was stored on its side. Once inserted into the water dispenser the weight distribution allowed the seem to open and water leaked out over night. The next moring we discovered a water covered hardwood floor. we immediatly dried the water puddle -but it had already warped the hardwood slightly and flowed down to a suspended ceiling in the finished basement below.

We contacted Belmont (DS Services) - on around the 5 call we were told someone would come are review the damage but that I had to allow the driver take away the broken bottle as nothing could be done until that happened. I photographed the damage and video'd the actual leak ing bottle dripping so that I at least had that as 'evidence' of the issue.

Someone did come (unannounced ) to inspect it. I was not present that day as so details were lost and I have no way of reaching that person.

I continued to call and try to reach them. Nothing!

Ironically 2 or 3 water deliveries later the water dispenser itself developed a faulty spigot causing a repeat of water puddling in the same spot as the already damaged floor! it dripped constantly so we removed the water botttle and called DS. My regular driver was away so a replacement was told to deliver a new dispenser the following morning. That didnt happen for 2 days... I'm so glad we work here and dont have to commute - think of the wasted time waiting for the guy to come! Anyway a replacement (totally differnt style and ugly unit is now dispensing water once agian - but I have had no success with regards to the damage.

Ironically I should point out that my company provides social media services to its clients ... what does it take to get a call back? I hate to suggest that complaining all over the web is the only way to procure a response. How sad!
I have just been to the Belmont Springs Facebook page - its littered with complaints (all different) from customers that get no satisfaction at all!

Heres another 30 minutes I'll never get back writing and trying to reach out to you but this is such a poorly managed business that I felt I had no choice but to write and report my experience.

If whoever is reading this at that end can contact me with advice I welcome it before I escalate my complaint and really unleash hell!

G

I have been a customer for over 4 years and even resigned after moving to another state. One delivery day I got double the water I usually ordered and so I went online and check the do not deliver box so I would not get anymore. When my bill came I was charged for coming by to pick up my empty bottles and recharged for the bottles I still had. I called and spoke with a representative and gave him my new phone number but he did not put it in the system and we went over the problems and he stated he could see the problem and would have someone contact me to discuss. But since he did not put in the new number they could not reach me. The next thing I know they have sent me to collections and after waiting on line for over 40 min I was told that they no longer have access to my account and would have to deal with the collection agency or just return the dispenser and pay the bill. I told her that I am not happy that I was turned over to a collection agency and not contacted by mail or my e-mail that that they had for my paperless billing. Now this is going against my credit and am not very happy with them. I need this fixed

The company crystal-springs.com delivers water to business and homes. I pay $7 fee for every bottler on top of the cost of the water as s security fee until the bottle is returned. They are supposed to collect back the empty bottles when they deliver next one. What they did to me is they kept dropping off bottles and never picked up the empty ones. Now I piled up over twenty bottles and got charge $7 for every bottle as security fee till I return the bottles. I have called them several times to come and pick up the bottles and credit my account but they never show up. When I complained to the BBB to help me solve my issue, crystal springs company replied that I don't have an account with them and I have never been a customer neither have they delivered in that region. I just want to bring this matter to people's attention so they won't fall in the same trap.

I was scheduled for delivery of water almost 2 weeks ago. No truck ever showed up. The kicker was customer service. I was at Costco this past Saturday in Torrance where Sparklett was advertising and selling products and services. I asked the Sparkletts employee about the number and he said, it's a new number. He gave me a [protected].
When I called the number over the weekend the automatic service answer to say they were closed. I called today at 1:00p, 2:30p and 3:00p and the phone was busy each time. In the mean time, I received a bill for service but I have yet to receive any water for the last 3 weeks.

If I don't here from them in the next few days, I'm going to BBB.

Can you please help.

Cynthia Perkins-Stevenson
[protected] cell phone anytime number

I have had an account on DS Water Services Inc, but I have cancelled it couple of weeks ago. I didn’t like that they took money for nothing and therefore I closed my account. But my card was charged afterwards. I checked and the amount was about $200. I need to return this sum, but the representative told me to wait, but he hasn’t told me how long. Awful services and not recommended company.

I have been with Sparketts for well over 25 YEARS-YES YEARS! Longer than most marriages, right? Soo, as a reward they stopped charging me for the cooler about 10 or so years ago. The right thing to do I'd say since I'd threatened to get my own water purification system due to the expense. Now the bottles are up to $10.00 and there is some type of "energy surcharge" of $2.41. To top it off, my cooler started leaking all over my floor so they soon replaced it with a fancy with the hefty fee of $14.00 a mo. I CANNOT get anyone on the phone or to reply to an e-mail to address this issue . NOW, they have LOST probably one of their longest customers. The delivery guy keeps leaving water also when he clearly knows only to rplace if an empty is there. Unfortunately for him he has a LARGE PICK UP AT MY HOME. This is a sad business break-up for me. GREEDY DOES NOT ALWAYS PAY

I used their web site to skip a delivery date, but I received the water anyway. I've called several times and have waited over 40 minutes on the phone, then I finally give up and hang up. Finally today I got someone to answer after 30 minutes, and I told her I wanted to skip delivery dates only for her to tell me that I WILL STILL BE GETTING BILLED FOR WATER I WILL NOT BE RECEIVING. How is this legal? I asked her, are you serious? Only for her to tell me she was gonna ask someone to double check, then she put me ON HOLD AGAIN and she hung up on me! What the hell? Now I can't cancel service online? Nor can I get someone on the phone!

I have been a customer for approx 6 months- during this time delivery dates have been missed numerous times without any notice, warning or excuse. Customer service is of no help as they can only reschedule a delivery that is never made although charges are made to the account for the missed delivery. The supervisor is constantly out of the office and " has to many emails and messages " to return numerous phone calls. The regional manager was reached but she was rude and also made excuses for lack of service like she is to busy with her emails. She stated the product was to be delivered for the 3rd scheduled date and the the supervisor would call. As expected no supervisor call nor delivery of water was made. The service terminated at this time. Obviously Sparkletts is not interested in selling water nor keeping customers. Please do not be fooled by this company like I was!

Cancelled my Sparkletts account in 2011 and my bill was paid in full. Then I started receiving collection calls in 2014. They (C.B.A) said I owed for a cooler and unpaid water service. I told them I never had a Sparkletts cooler (I had bought my own) so after several weeks of back and forth they removed the cooler charge but said I still owed over $400 for unpaid water. Thats a lot of water! I disputed the charges and they said to take it up with Sparkletts directly since the collection agency cant do anything about it.

I call Sparkletts and they say it has been to long and my records have been deleted. Now I am stuck in a loop and no one will help me. After researching on the web this happens to a lot of people. Sounds like a very big problem. I know I would be out of business if I conducted my company like this. If you choose sparkletts be aware you are going to get scammed at the end. Best just to stay a customer forever once you start. These people should be arrested. I have no unpaid bills anywhere in this world, why would i not pay this one. SHAME ON YOU SPARKLETTS!

I placed large order of water from the company deep rock water. The seller provided the confirmation email and promised to deliver it within 3 days. No one delivered our order, and I contacted the customer services. They promised that the agent would call me, when he would be near my house. No one called and no delivery. The same situation happened again and again. I finally cancelled the order, but they still haven’t returned money. Please, post your comments and share your views about this company.

Hot water dispenser on water cooler is not child proof. Young children
Can get severly burned.

We had been using o'premium water for our bottled water and ro system needs for a while with no issues or complaints. Sparkletts water took over our account from o'premium in the beginning of 2010.
Ever since the switch was made our service was terrible. Our water deliveries did not once come on the day it was scheduled forcing us to call sparkletts, wait on hold and speak with the first available representative who (every time) told us the issue was resolved and we would get our water delivery on time next month... We did not.
I even asked to speak with some sort of manager in order to get this cleared up and they told me the same thing with no results.
After 5 months of this we finally sent in a fax to cancel our service with sparkletts. Shortly after we switched to arrowhead water and are very pleased.
After our cancellation we received a bill from sparkletts for the final water we received (incorrectly of course, we order 12 cases and only received 6)... The bill also included a charge for the ro system which I assumed this was for june as the invoice date was in june.
When I called sparkletts to see what the charge was for they didn't even know! They had to refer me to numerous managers who I left messages for and never received a call back. After awhile I got sick of waiting for a call back from the two manager I left messages for so I let it go.
Then we got the letter for the collections bureau... Whose only job was to collect and not negotiate in any way.
Also at this point sparkletts was unable to help me with anything as it had been sent to an outside source.

We ended up paying the balance just to get this disaster of an experience out of our minds.

Sparkletts is extremely unhelpful and obviously uncaring towards there clients and I really hope no one has to go through what we did. Of all the vendors we have had they were the worst and all they were providing was water. It’s really sad.

My wife and I have been trying to cancel our delivery service with sparkletts water since early june. We were given inaccurate information on how to accomplish this, been argued with and screamed at. Finally we were able to send them a certified letter in the first part of july and told we would be billed our usual $57.00 on july 13, 2010 and then they would pick up their stuff from our house on august 13th.

Sounds fair! But, then they debited our account again for another $57.00. We called, pleaded, argued (my wife even broke into tears as a result of their total lack of concern). They took money from us that was in no way theirs to take. Yet we were told they could not simply reverse the transaction and refund the money to our bank account - "policy, you know". When we finally received our refund to our account, it was short $2.00. They said that was a water surcharge.

Why would there be a surcharge when we received nothing from them to 'surcharge' us for?

We still have not received our "$2.00 surcharge", yet we have now been charged another $57.00 for our september water service.

The contract says to "give a thirty-day notice by way of certified letter". We did! And now we have paid for two more months of service of which we have not even received. As of august 13th, all our bottles and other equipment had been picked up by the sparkletts delivery man.

They have shown totally disdain and any lack of desire to do the right thing. They have talked down to my wife repeatedly in a most condescending manner.

Since being switched to sparkletts (they bought out our previous water delivery service) we have had nothing but problems. We have been forced to monitor every bill each month as a result of their inability to charge us the correct price and/or inability to leave the correct product at our door, if they left a product at all.

We finally cancelled our service as we do not work for sparkletts and are sick and tired of the responsibility to monitor their lack of work ethics and honesty.

July should have been the final month for them to charge us for anything. Yet, they have debited another payment from our bank account in august and september. We do not know what we can do at this point except maybe cancel our bank account so they won't have access to it in the future.

We have been promised a resolution to this difficult so many times, yet have seen nothing!.

I will now go on a campaign to smear and damage their business in any manner I can find. We have been lied to, charged monies contrary to the contract, screamed at by tina, shorted on our deliveries and are still being charged for a service we are not even getting.

I have been a customer for 3 years. They frequently deliver without my instructions and charge my account. A bottle here and there adds up as they charge almost $10 a bottle. They do so for "convenience" but refuse to take back bottles I do not want.

When I called to cancel, they dared charge a $15 closing fee. Now I see strange billings of $71 on my account.

Do not ever buy from this company. You will get deliveries you did not order and will have to pay for them. Try to cancel and they charge you again!

I have been a long time customer but this means nothing to this company. If I treated my customers like I have been treated by sparkletts I would be out of business. Cancelled my service with them and they were supposed to come pick up their equipment. They came at the wrong time. I wasn't home (thats why I scheduled the time I did). Called them and told them they came at the wrong time. Basically they told me too bad so sad, I could just reschedule. Well I will tell you this. I will hire someone to remove their equipment and then i'm gonna send them a bill and as far as i'm concerned they will never get another penny out of me. They can go turn me over to collection or do whatever they want, but I am done with them and their blatant disregard for me and my time!

I have been a customer of sparkletts water for almost 9 years. Twice they have billed me for a payment that they did not receive from a year ago. There billing always reflects a past due amount and when you bring the account to what you think is a zero balance per their customer service, they still show a past due balance.
Their customer service reps are idiots and do not know how to resolve billing issues.
It gets better, when you try to close the account they will not take back unopened bottles of water, stating that the fda ruling does not allow it, there is no such ruling. Then they charge you again for cooler rental, the unused bottles of water and then a bottle deposit! Even after you've closed the account.
This company is a rip off and should be put out of business.

Fortunately we did not sign a long term contract with sparkletts. From day one, when the driver came to deliver the first delivery of the water and the cooler, he did not ring the doorbell event hough we were home and just left all the bottles and the cooler in our front yard. He left a sticky note marked "no one home to accept delivery" even though our front door was open! (our screen door was shut, but clearly someone was home.)

Then on subsequent deliveries, the driver never showed up on the right day and never rang the door bell. I work at home so I am at home all day. So we never had the chance to give him the empty bottles. On the day he was supposed to come, we left them out, but then he never showed. Then he would show up on another random day and leave the water in our front yard.

Of course, the driver left the wrong amount and type of water, but again, we had no chance to talk to him about it. We called customer service at least once a week to get this straightened out, but nothing ever changed.

We also noticed lot of billing errors and overcharges which forced us to call customer service about every single bill. Watch your bill! They had all sorts of over charges, charges for products we did not get, etc.

Then when we cancelled, they still did not show up on the day they were supposed to. I was also very specifically told that any water that was sealed could be returned for a refund. So we stopped drinking the water knowing that they were coming to pick everything up.

Now our final bill comes and there is an agreement termintation fee, but we did not have a contract. And there was no refund for the sealed bottles we returned. When I called, they did agree to refund the termination fee since they could not find the contract. (because there was none!) but they told us that any water that is delivered cannot be resold and therefore cannot be refunded. Of course that directly contracdicts what I was told when I cancelled or contract.

They aren't even smart enough to just refund me for the unused water to keep me happy. How much does it cost them to eat teh cost of 10 gallons of water? They woud rahter I get on the internet and post all the details of my experience.

Well I hope you have better luck than I did with sparkletts and whatever you do, don't sign a contract with them!

A few sparkletts guys came to my house and convinced
My fiance to sign up. The dilivery guys were very nice and brought 2
Water jugs in and a water dispenser and hooked it up. The next morning me being 7months pregnant went down into the
Kitchen and slipped due to there machine leaking all over our new house (we had been living here for less than a month) I was extremly upset and my fiance called sparkletts to cancel. Now I did not have the service for more than a week we were able to cancel but now I notice that there is water damage all along the bottom of our kitchen cabinets. I just want to tell my story for future possible customers of sparkletts to be aware of faulty equiptment.