Deep Rock Water / Only fake promises and no delivery

I placed large order of water from the company Deep Rock Water. The seller provided the confirmation email and promised to deliver it within 3 days. No one delivered our order, and I contacted the customer services. They promised that the agent would call me, when he would be near my house. No one called and no delivery. The same situation happened again and again. I finally cancelled the order, but they still haven’t returned money. Please, post your comments and share your views about this company.