CVS Pharmacy / missing pills.
I've recently went on Adderall at the end of October. I'm 28 years old and it's been a wonderful thing. I've been living with these 'issues' all of my life that I never really thought much about looking into, because I thought it was just me. Something I'd always have to deal with. When I went to my Doctor he prescribed me a 30 day quantity/ 60 pills to take twice a day. It should've lasted me over a month and a half (Because sometimes I only take 1 a day or sometimes I skip a day when not needed), but oddly I ran out before I thought I should. I wouldn't take them over the weekend on Saturdays and Sundays because I wouldn't be doing anything that required focus. I counted my pills at one point and had 14 left. I thought to myself, "I don't think this is right, but I'm not 100% sure." So I didn't do anything about it.
Well I went in and had my prescription refilled again Dec 8th, 5 days ago today. Again it was for 60 pills/twice a day. Since the 8th I've taken 6 pills. With Christmas coming up I've been extraordinarily busy and had taken them this weekend as well. When I opened the bottle today, I looked in and thought, "This is definitely NOT right, I have to be missing pills." So I counted them. And I counted 30 left. Really? 30? Was I trapped in some sort of time warp? That means I had a total of 36 pills on the 8th. I am missing 24 pills. At this point, knowing the size of the pills, 60 pills wouldn't have even fit in this container.
Of course the quantity was circled and initialed by the pharmacist. Well I called CVS and told them my problem. An hour later the pharmacist called me back and said the quantities at the store. And then of course blantantly 'suggested' that someone stole my pills. Let's just say they do Rude at this store pretty well. Can't even do a partial refund huh? No, of course you wouldn't offer that. Sorry no, my pills are with me at all times. Even though I only take them once a day they are either in front of me on my desk or in my purse when I leave my house. My purse never leaves my site.
I called my Doctor's office to let them know about this issue. Then I called them back with an updated status about CVS's quantity being fine. The receptionist and I had a little chat. She said well the Doctor's response will depend. I clarified, it's not and issue of me needing my certain # of pills to take. At this point it's about spending $20 on 60 pills when I got 36. Anyway my parents suggested I inform my Doctor's office, just to let them know basically. It's better to document this stuff in some fashion rather then not saying anything at all.
I was thinking about removing all of my prescriptions from CVS. It's true that after their first Manager left, Frank, the staff has been rude. Except for 1 young guy. Sometimes it take FOREVER to get a refill and twice now they've claimed that we didn't pay for a prescription and told us we owed them $20. Which was false of course.
On the other hand I'm half tempted to hold out, get it refilled and count them myself right there in the store so everyone can see it. :)
Anyway, I realize we can't really prove anything on either end at this point. But should I send them a letter about the incident so it's on record. Should I do anything? I would love a partial refund. Or maybe a sincere, "we're sorry for the invonvienance." Yeah that'll be the day.
I wonder if anyone else has had a similar issue at this store with missing pills if they could let me know.
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