CVS
reviews and complaints

The number changed and no one knew and had to call another CVS to get correct number. My mother called to get medicine filled around 12noon and she was told that it would be ready by 7pm. When I arrived to get it still wasnt ready, I was told it would be expedited and ready within 20 mins, returmed 20 mins later still wasnt ready, also cashier at pharmacy was rude about it and said well there are 200 other prescriptions in cue, and it would be tomorrow before medicine would be ready. The prescription is for my mothers mood and she needs it asap.

12/26/2016
Store # 1533, Plainview, Texas
Employee name Nekima
She refused to check me out. She came up to help check. I walked up with she said I can help someone here. I had one small battery. She said I was not next and I could go to the back of the store to check out. She also looked at the lady beside me ) another customer)and said "why does white people always think the are next" and laughed at me. SHE REFUSED TO CHECK ME OUT AND MADE WHAT I CONSIDER A RACIEST COMMENT.

the manager of this store is a arrogant #### ####, who talk rude to customers and when you ask him something, he snaps at you. I was in the yesterday December 22nd, 2016 trying to return something, and the ### #### bucket manager started repeating everything I was saying, and then pretended not to understand me. not only is this guy a #### bucket ########, but also a racist #### who doesn't like Asians. I have shopped in this store since 1988 and most of the managers were decent until this #### ### took over, and the service went down big times.

Most of the staff in the pharmacy is not friendly and rude. Not organized at all . I have so much trouble. I have my primary insurance and I have health well . It's from the cystic fibrosis foundation. They are supposed to cover what my insurance don't. I have told the staff and they say they don't keep no record of it. Some of the staff does it ok and some acts like it makes them mad when I tell them my other insurance covers the remaining. I am aware health well don't cover all my meds but I have a paper telling me what they cover and most of the staff don't want to look it up to see if it's covered. I hate to complain but it gets old getting the poor service. Thank you for your time.

This is the worst company ever to get infertility medicines. I've having getting my medications from CVS for over a year and I've had problems after problems. It's already stressful enough going through fertility treatment but dealing with CVS is terrible. They take days to find our and input my medicines, I've even run into situations where they have lost it. With Wal-green they call you immediately when they receive faxes from my doctor. I'm now running into a issues that CVS is now into a new system and they did not transfer my profile information over from the old system. I don't understand that bc you migrate over to a new system the company should bring everyone information over. They are telling me that I can't get my refills bc I am not in the new system and I have to wait many days until it done. This is the worst Pharmacy I've ever dealt with. I don't have days to wait for my infertility medicines. Plus when I try to talk to a supervisor, I've to wait on hold for ever and leave a message that they don't return.

Toshia Rope
[protected]@yahoo.com

This concerns cvs store #623,
December 19th, 2016 12:15 pm

Cvs pharmacy
397 post road east
Westport, ct 06880
[protected]

Today I was in the store, I printed out 42 photos. When it was my turn to check out and pay: the cashier cindy was horribly obnoxious, mean, rude and frightening, she basically yelled at me and exhibited bad behavior. During this, she refused to ring me up, accept my coupon or proceed in any otherwise accepted and routine manner of cashier-customer relations. She also, upon request of her name in order to file a complaint, mentioned her name was "barbara". This proceeded:

Register #07 with cashier#1444687 rang up my photos and I paid. I also purchased a time magazine. Transactions #8515 & #8616. I was informed that the first cashiers name who frightened me was actually cindy. Cindy continued to yell at me while I was paying for my purchase at reg #07. After I was done paying, receipt and purchases in my bag, I left the store.

This was not the first time in the last month that an employee at the cvs store #623 has otherwise insulted, frightened me and refused to wait on me so I may pay for my purchase in a reasonable and expected manner. The manager of the store witnessed and was available for the previous incident that occurred before today. She presented herself as the "manager" and refused to assist me with the incident nor assist me in filing a complaint. : what happened:

A cashier refused to type in and or accept a cvs money card for my cvs purchase. I was further told by the cashier (Name I forget) that if I want the money card balance for my purchase to basically ring it up on the register myself. I was quite horrified as I am a routine and ordinary customer of the cvs. I in no way felt comfortable typing in and entering the cvs money card number onto the key pad for the register to work or the transaction to go through. I eventually did pay for my purchase. My cvs money card was accepted by the "manager" along with the balance in other forms. With a receipt and purchase in a bag I left the store. Whether she is the manager or assistant manager, I would like to file a complaint. Her behavior to me during the incident was horrible and frightening as it lacked cvs typically expected professional customer service.

I would like the situation resolved: I am a westport, ct town resident for 42 years. To be able to shop as a customer as normal and per usual would be a start.

Sincerely,
Nicole aimee winder
[protected]
[protected]@hotmail.com
56 partrick rd.
Westport, ct 06880

I have filed a complaint with the FDA regarding the knock off pills you claim are the same as the norco yellow ones I normally get. I've told your very rude staff at store #5482 that it takes 2 of the white ones as opposed to 1 yellow. They give me a smart ### attitude complete with an eye roll telling me there is no difference. This is bull#### because I take them everyday for years now. I take my medication responseably and respect the dangers this medication can pose if abused. I'm allowed to take up to 6per day however, I rarely go over 4. Why I take them is really none of your business or the pharmacist either. This is between me and my doctor. Yet Everytime I come into store #5482 I expect to be treated like a criminal and a junkie. This is what I learned to expect from the staff. They assume without knowing and believe they are more rightous than I. I have called and complained about this before but given all the horrible reviews and continued negative attitudes i experience from the same staff, your company has received I am going to assume you don't care that much. Now there is one highlight the pharmacy staff at store #1676 are extremely friendly eager to help and don't judge me for taking pain medication. You should really have them teach the rest of your pharmacy staff at other locations how to truly be customer service representatives.
Now let me make this perfectly clear to you I live in Chicago I have several pharmacies within a 2 mile radius and all are competing for my business. Though I have caremark insurance I know that I don't have to use you. And if the medication cost a little bit more i don't care either. I demand respect from anyone I give my business to.
Like I said I have filed a complaint with the FDA and told them that you are supplying medication that doesn't live up to how you claim it does. Now I urge you to do a Google search on white norcos vs yellow norcos. I'm not the only one who noticed a difference. I also urge you to look into and address the many disturbing reviews your pharmacy has on line. I'm glad to see I'm not the only person who gets treated like ####. At the same time I'm also disturbed that with regards to your company that it does seem that your bank account means more to you than customer service. Very, very sad you should be ashamed.

CVS has misleading emails. They say things like you needs to spend your HSA money before year end and then encourage you to go online and spend it. This is false. HSA money does not expire at year end.

They also have misleading promotional emails. One caught me where they promised free chocolate if you entered a certain coupon code and bought enough stuff. I entered the coupon code, reached the buying minimum but still did not receive the chocolate.

The aggravation in dealing with them to resolve issues is not worth the time it takes. These are not the only issues - I have many more.

It's just not worth buying stuff from them.

On Thursday, December 1st at about 4:30pm PST, I went to your CVS in South Gate given that the CVS in Bell did not have the product I needed. I have been a loyal CVS customer and frequently go about three times per week. On this particular day, I went into the store in South Gate and when I got out, my tailgate had been stolen from the front of your store. What made me upset was that you have two security guards there, who did not want to give me their names and let me know that they did not see who had stolen it. I went back into the store to speak with the manager, however the manager was not present. I have called several times to the store to have the manager call me, however I have not received a call back. I do not understand how two security guards, who's primary job is the security of the customers and their belonging would not see anything. I have filed a claim with my insurance, however I have to pay the deductible of $500. I am looking for restitution from CVS and am looking for a positive outcome as I would not want to go to the media with this.

I look forward to your response.

The following is my contact information:
Letty Jimenez [protected]
[protected]@gmail.com

The pharmacy on bridge street in Margaretville, NY has a problem servicing African Americans. I waited at the pickup area for 5 minutes waiting for someone to come to the register. A woman came from behind me just as a pharmacy tech came to the register and gave a persons name to ask for their prescription. The pharmacy tech simply ignored the fact that I was first and even waiting for her to come to the counter. There is also a woman that works the cashier in the front of the store that may have told pharmacy to give me a hard time considering her son in law is one of the pharmacist and she knows the whole staff. Next pharmacy is an hour away. It does not pay to live in a prejudice community.

One star! If I could give no star I would. This morning cvs customer service representative was so rude to me that I still can't get over and go on with my day. He was short, talked down to me and I felt scolded for not picking up my prescription last time they filled it in for me. He also without any kind of warning put me on hold and I was simply wondering what was going on.
5 minutes later I called again and asked for a manager and another lady on the phone gave me the same kind of arrogant attitude.
CVS employees don't care about our complaints because there must be no consequences for their rudeness. They clearly aren't worried about losing their jobs. So I doubt that complaining to a manager would help.
Also they ask you when it's good for you to pick it up, I say in 30 minutes and when I come they make me wait another 40 mins as it's still not ready. What a waste of my time!
I and my entire family are going to permanently fill my prescriptions at another pharmacy with a better customer service!

I dropped off prescription for codeine 15 mg for my dog. The script clearly indicated canine. When I dropped off script I told them it was for my dog. They gave me acetaminophen-codeine #2. I thought this didn't look right and I took it to my vet. This was incorrect and contains Tylenol that is toxic to dog. My dog could have died. When my vet called CVS they were rude. They said they threw out the prescription. Why would they do that. I am talking with a lawyer about this.

I went into the pharmacy at 8:30PM on November 15th to pick up a prescription. There were no customers in the pharmacy. Two people were working. An African American Woman and a young African American man. Neither acknowledged that I was standing at the counter. I waited and watched - as they drank Dr. Pepper and had a personal conversation. Finally I asked the woman (the pharmacist on duty)if she could help me. She said she'd be with me in a moment and began to shuffle paper. At this point another customer (an older white gentleman) had come to the counter. Still - nothing from the two employees. Finally - the young man asked if he could help. I told him I was there to pick up a prescription - and was told I did not have one. I asked him to please look to try to determine the problem because I knew I had a prescription. He typed some things into one computer - went to another computer - talked to the pharmacist and then came back and told me that they did not have my medication in stock. He said it would be several days before they could get it. I asked him to please call the prescription in to the CVS farther down Hartley Bridge Road (near I75). The other man standing at the counter was obviously annoyed that they had not acknowledged him. I left. I went to CVS near I75 today on my lunch break and the prescription had not been called in. I called the original CVS to see what the problem was. The young man that answered the phone assured me he would call it in to the other CVS. I asked him for the pharmacist name - and he put me on hold. He came back to tell me that he could not give me her name. The two African American people working at the counter last night purposely ignored the two white people (myself and the older gentleman) and only begrudgingly waited on us. Their behavior was uncalled for and unethical. I have never been treated so rudely in any establishment.

I went to pick up a prescription on Nov. 13 2016 at 4:05 pm. From the CVS store 3144. I was waiting in line and stepped out of line twice due to forgetting something so I got to back of line. When I was next in line, a man I had seen before at counter went in front of me to get serviced. The pharmacist tech explained to Caucasian lady behind me that the man had to do something and that is why he was able to get up front. She did not notice me or acknowledge my presence. Next, a lady came from the back to front in front of me and the pharmacist tech without explaining anything to me serviced her . When I went up front, I asked where did that lady come from and the pharmacist tech said she had forgotten something. The question is that as a customer was I not due respect of an explanation of what was occurring. I don't know but I have a pretty good feeling the fact that I am African American made it seem as if I didn't count as much as the Caucasian woman standing behind me. However, the money I spent has just as much value as the money the Caucasian woman spent.

This is the second time I have experienced this problem with the same CVS pharmacy in Boulder Colorado. I have been a long term patient using Target/CVS pharmacy for blood pressure medication and Gabapentin, both which cannot be discontinued. I travel frequently and sometimes longer than expected. About a year ago I ran a few pills short of blood pressure medication- Losartan-and was charged $40 for about five or so pills. I did not question it, as they stated my insurance would not cover it given the out of state request and my refills were not yet due. There was no effort to help and now I understand there is a CVS card that could have been employed. Again, this time I ran three or four pills short of Gabapentin, and they stated there were no refills and they could not sell me any medication as I did not have my original pill container with me. No offer to help or contact my routine pharmacist. I called my pharmacist, who is wonderful, in Slidell, La., my home, who faxed them a label, and stated I could be "loaned the few pills' against my upcoming refill which had to be authoritzed but this was a Sat and that could not occur until Mon. I was charged $12.99 for four pills which cost $2.00 for 60. The pharmacist saw me as I complained about what appeared to be taking advantage of a routine patient while out of state. No concern; no offer to help-that is what is cost our store. I pointed out that my normal prescription of this generic medication, which cost $2.00 would then cost $180 which is hard to imagine. Also my pharmacist label which was handed to me with the prescription listed a much lower cost-$2.88 which he stated did not apply. Their store can't lose money on my four pills.

I now have had extremely poor customer service for the second time, and after contacting my pharmacist she also voiced dismay. I will not continue to do business with a large pharmacy that does not help its customer/patients-long term at that-and will switch to Walgreens who canot do worse, and I suspect will go a lot further to help.

Bad job, CVS. You will not succeed long term with these practices. At the very least your pharmacy could have contacted CVS in La.

Susan Lindsey

11/08/2016 @ 1130
I am an employee at a local doctors office. I had a pt to call our office with concerns regarding their medication Rx's at the pharmacy. So, I called the pharmacy to find out if I could help find out the problem. I called and used the doctor office option, it would but me on hold then I got transferred back to the DR voice mail 4 times. After finally getting to talk to an employee (Melissa) she was very rude and not very professional. I said that I was calling to check on a Rx for a pt and she said that I could had and should have left it on the VM. I tried to explain to her that our DR left at lunch and I needed to try to get this handled before he left. She just kept telling me over and raising her voice that they was busy and should had left on VM they have to leave us messages at times. I just feel that I was not getting the help I needed for the pt.

My husband has been going to this Pharmacy location since July because it is right down the street from his Dr. Office. Now we live almost a hr and a half away. We have gotten the prescription filled every month with no problem, except for this month. Now last month we were filled on the 5th of October and the month before filled on the 8th of September, now this month was November 3rd first they said they couldn't fill because he was 2 days early and had to wait till the 5th which we were on the 30th day from the last fill which means we were not early. Now he said come back the next day being Friday and he would fill with no problem so we entertained him and said ok fine no problem. Well because my husband is the sole provider and already misses half a day of work for this appt he could not take another day off work to go down to the pharmacy so first thing Saturday morning he heads down and a different pharmacist than the one we spoke with and agreed to fill on Thursday. This guy which was a head pharmacist flat out refused to fill his prescription. Now sadly this is the only CVS in 50 mile radius that had the medication in stock. Every other pharmacy didn't have it in stock. So what is a person that has a legitimate prescription and gives the pharmacist no reason to deny services suppose to do?

I was injured on my job in May 2016. My employer had always paid for my medication with a check from the job. I called cvs and asked them what they needed for me cash a check from employer, in May 2016. I was advised that all they needed was their drivers license number on the check. I went in cvs and the employee would not take the check because she said it might be fake. My employer is Chinese and his name is different. I stated to the employee name Sandra that I have always paid by the same method every time I got a prescription filled. She told me that I will have to go get my boss and have him come down to CVS so she can see him sign the check. It was very frustrating and so humiliating. She also stated that she was not accepting the check because she has never seen me bring a check in. I told her that she must not have been working when I brought the check and because I have been bringing it in since May. Other employees came to look at the check, and she then really got a chip on her shoulder. I had to go to my job so they can write me out another check then cash it and then I went back to CVS and got my prescription. I have never been so disrespected in CVS before. From now on I will go to Walgreens

I have requested six (6) times that my prescriptions not be on auto refill. The employees at store #3197 are either idiots or too incompetent to understand this request. In either case, they shouldn't be working there.
What is so difficult to understand about the words NO or please don't? Apparently the employees at this pharmacy don't understand what no means. They tell me that they remove auto refill but every month it's still on my prescriptions. Idiots.

While waiting for my prescription to be filled a few times I observe the technicians practice. Frequently, if not always a non glived hand is touching the medication and pushing the medication into the counter. Working as a nurse, I am appalled at this practice. If I see this again I will be calling DPH on the spot.

Lynnfield street
Peabody mass
01960