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Currys / faulty laptop

1 United Kingdom Review updated:

I purchased an Advent laptop from Currys Cardiff in February last year, and some weeks later it developed start up problems which gave difficulty in getting into the computer. Sometimes the computer would work for some time with no problems, and would start again with no warning. The computer would go into the start up repair mode but it always came back with the message that it could not repair. I complained to Currys and they collected the computer for repair. When it came back it worked for a little while but it started to devleop the same problem. I then contacted Currys again who took me through a programme over the phone which worked for a while. In all seven phone calls were made and a further return to Currys in November - all efforts to repair came to nothing. I wrote to Currys in January this year requesting a repalcement . Someone rang me to say that my request was being refused, but that I could submit an engineers report at my own expence which they would consider. I asked for all this be put in writing to me, but this was refused. All letters to head office went unanswered. The engineers report confirmed everything I was complaining about. At this stage I asked Trading Standards for help, and they were excellent. They took over the complaint which still required me to send the computer back to Currys for their own engineer to examine. After much haggling with Trading Standards Currys gave me a replacement computer together with my engineers £40 fee. I can not say anything positve about Currys complaints proceedure. They will put every obstical in the way, hoping you will go away. Without Trading Standards I would not have stood a chance

Wi
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  • Su
      3rd of Aug, 2010
    0 Votes

    I ordered a £429.99 PACKARD BELL EasyNote TJ65-BT-041 Refurbished Laptop off the internet on the 20/07/10 and it came on 22/07/10 I thought brillant service, problem was it wouldnt boot up, phoned the tech guys and they said take it to a PC world shop for the tech guys to have a look at it. so took it there on 23/07/10 they had it till 24/07/10 but said its faulty nothing we can do you will have to send it back to currys online. Phoned currys and they said it would be picked it up on 26/07/10, and they would sent a replacement out which may get on the 27/07/10if not the 28/07/10 so we thought oh ok not to bad. they Phoned on the 28/07/10 to say they dint have a replacement and argued No-one would have told me they would send a replacement as we dont have a one to send. and if we wanted to order another computer we would have to buy one as they could not exchange the laptop for a different one and it would take upto 14 days for a refund!!! as my daughter is going abroad tomorrow(04/08/10) and needs the laptop we had to order the next one as we didnt have time to wait for the refund so we ordered a PACKARD BELL EasyNote LJ67-DM-028 Refurbished Laptop at £529.99 and it arrived on the 03/08/10 GREAT!!! we thought till we turned it on and half the picture is missing and the other half is grey and fuzzy, phoned the tech guys and they said nah its faulty send it back i ask myself is this a joke so my daughter will now have to buy a laptop either on the way to heathrow in the morning or at heathrow one thing i am sure of it wont be from currys PC World or dixons as they are all the same company which at the moment has £959.98 of my money and i dont have a working laptop and i will have to lose another day off work so they can pick this load of [censor] up

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