Crunchyroll / premium account fee

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I used my card and paid for my premium account but it was not activated. Crunchyroll took my money very fast but they did not update my account and when I contacted them they did not reply. It's now more than a week and I still can't use my account and they did not refund my money. Crunchyroll is silent, and it seems like these people don't really care.
I am very disappointed, because I used Crunchyroll for a long time and was in love with their site. I was very excited to get my premium account and of course I was extremely disappointed when I realized that I only wasted my money. I hope they'll contact me as soon as possible and we will resolve this together, but as for now I am truly upset with Crunchyroll.

Mar 14, 2017

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