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Cruise.comdeals not real

Booked a celebrity cruise during a 1 2 3 event. Agent told me to choose beverage package and on board credit as they (cruise.com), were including gratuities. Booked veranda cabin. Called after prices went down and added money to go to aqua spa category. Agent said deals still in effect. Ship charged us for gratuities. Sent an email from the ship to get cruise.com to fix issue. Received email after we returned saying that gratuities were not included at that time. If that were true, why would I have selected a $75 on board credit instead of gratuities? This was our third booking in 1 1/2 years with cruise.com. Recommend not using them as they are misleading customers. Gratuities came to $175 total for the two of us.

Hu
Dec 23, 2014

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