Cricketwireless.com / they sent me wrong order, but they don't know what they sent me

I ordered samsung phone from the company www.Cricketwireless.com. I received the cricket phone. The customer services were terrible, because when I called there was only machine voice, which advised me to call later. When I finally reached the customer services, the guy was completely useless. They have no clue and no information about my purchase. So, I don’t want to waste my time and money anymore. Stay away from these useless people.