Cricket Wireless / sales, service and tech support
Current AT&T users, we stopped by a Vermont Cricket store to check phones and service plans. We were told by customer service reps that we could get two lines and unlimited data for $80, taxes and fees included. The Service reps told us that Cricket is owned by AT&T and our service would be exactly the same. Made the switch, upon our drive home, approximately 24 miles, we noticed that we had a reduced signal. Tried updating the phones, turned them on and off several times figuring that it just had to lock onto the signal. We arrived home to find no service on either phone. Checked our Microcell, did some research online--Cricket is not the same service, it does not connect with Microcell, Cricket gets reduced cell service priority. Our service reps failed to explain any of these shortcomings and deficiencies.
Contacted Cricket the next day via online chat since we still have no service signal. After a 1.5 hours of providing ime's and physical address, rebooting my phone almost ten times, they were moving my service order up to the advance technical support and we should be seeing a fix for this shortly.
The next day no word back from Cricket or signal. Drove back to store, en-route my phone blew up with missed calls and text from everyone but Cricket. Store reps said there's nothing they could do about fixing the service or returning the $50 activation and $80 billing. I had to call into Cricket again. Get this, I had to make the call outside of the store because we didn't have service to stay connected. After explaining that this service was not working for us on our Samsung S6 and S7, we would switch back to AT&T or Verizon and we would like to be reimbursed for the activation fees and billing service. Then they asked me for all the same information as the previous day even though they had my previous service order. Did the phone reboot several times and was told again that they would continue to work on it. I explained that this is unsatisfactory and we've already wasted more than 6 hours time and money for a service that was inadequate.
They still would not make it right. Went to the AT&T store switched back and had to eat re-activation fees but found a planned that fit our needs better than our previous one. That evening I called Cricket and asked for my charges to be refunded, they refused saying that I cancelled the service and they were still working on it and we should have been patient. After moving up the chain of service managers I got the same reply till one said "dispute it with your credit card company".
Thank You Cricket Wireless for making us aware that we live in a time when criminals dont need guns to take your money.
More Cricket Wireless Complaints & Reviews
- Cricket Wireless - I will fight this to the end! 
- Cricket Broadband Wireless - service refund ignored/delayed 
- Cricket Wireless - ported phone number 
- Cricket Wireless - customer service sucks! 
- Cricket Cell Phone - phone replacement problem 
- Cricket Wireless - overcharge 
- Cricket Wireless - there are multiple issues here, a few things with my service and a horrible phone clerk.
- Cricket Wireless - lack of phone service
- Cricket Wireless - poor customer service and they lied about the payment plan they allow you'
- Cricket Wireless - zte monthly phone bill