The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Crate & Barrel / Horrible Customer Service

1 United States

Crate & Barrel had deadlines for delivery before Thanksgiving. I purchased an expensive rug on line. Item was listed as IN STOCK and would be delivered on time for the holiday per their website. Today, I find out the rug is back ordered and won't ship for several days.

Call customer service to cancel order and register complaint. She says they have rug IN STOCK right now but won't be able to get it to me in time. I suggested overnight since it was their mistake to which she replied, "Even with that, I don't think you'll get it in time". How's that?? It's IN STOCK, supposedly, and you can overnight it but it won't make it?!

This is the second time this exact situation happened with C&B on different orders. Ended up canceling both. C&B DON'T LIST ITEMS AS "IN STOCK" AND PROMISE DELIVERY IF YOU CAN'T DO IT!!

Post your comment