Cox Communications / just awful!
I have used Cox Communications for almost 5 years now under my mothers name. I just recently moved into a new house and out of my mothers and ordered Cox thinking I would be getting a GREAT deal since I was a new customer. Boy was I wrong. First of all the tech that came to install got saw dust all over my new living room floor and furniture. He left all the wires going to the computer, phone and TV in a huge knot and to top it off, the box on the side of my house he left opened with the cover to in on my driveway!
I was so upset to see this when I got home. I called and complained and they told me they would send someone out the next day, did they? NO! I had to wait over the weekend for someone to come and clean up after themselves.
When I thought this was the end of it... boy was I wrong! Next came all the hidden fees. I signed up for a bundle which should have saved me money. It was called the Max View Bundle cause we watch TV quite often. It said on line it should come with free HBO and Cinemax... turned on my TV... neither was on there. The went to use our DVR... didn't work... they gave us the wrong box. So I had to go and pick one up myself and call to have HBO and Cinemax put on.
Then I go to use my phone... no caller ID or call waiting! Is this the stone age? Since when does a bundle that should save you money not include caller ID and call waiting... but instead includes "phone tools" to let you listen to your messages online... I don't want that. I want to see who is calling when I am at home! So call and they charge you extra for that... You would think this would be the end of it... NO! Get my bill and they charge me an extra $10 for Cinemax. I call and they say oh that is right. There are TWO Max View Bundles... one with just HBO for free and the other with BOTH for free but that ones cost an extra $10... so I ask... what would it cost if I switched from the HBO and Cinemax one to just the HBO one with Starz... oh the same... WHAT THE HELL!!!
Long story short... Cox Communications is a horrible company to have for cable... It is really too bad that they are the ONLY company that I can use in my location other than a dish... it is also too bad that they have the BEST internet around... other wise I would have switched a LONG time ago!!!
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